ABOUT STAND UP PLACER
Stand Up Placer provides comprehensive services to Placer County survivors of domestic violence, sexual assault, sex trafficking and their non-offending family members. Our mission is saving lives by empowering survivors and educating communities to stand up to domestic violence, sexual assault and sex trafficking.
Position Summary
The Crisis Line Specialist provides trauma-informed, survivor-centered response for hotline calls, crisis chats, partner contacts, and SART, DVERT, and DAFE activations. The role supports timely crisis response, accurate documentation, advocate and volunteer callouts, and clear communication with law enforcement, medical providers, community partners, and internal staff.
Primary accountability remains with Crisis Line operations. The Specialist may also assist safe house clients and residential staff as needed, if the hotline, chat, and partner-response coverage remain the priority.
Essential Duties and Responsibilities
- Crises Response: Answer hotline, crisis chat, text, messenger, and other assigned crisis channels; provide emotional support, safety assessment, crisis intervention, information, referrals, and service navigation.
- SART/DVERT/DAFE Activation Support: Receive and process activation requests; follow approved protocols; coordinate advocate and volunteer callouts; track response status, assignments, outcomes, and follow-up needs.
- Documentation and Data Quality: Complete real-time or near-real-time documentation for hotline, chat, partner contact, activation, callout, and safe house support activities; correct QA findings promptly and use approved systems, including Apricot or backup documentation tools.
- Partner and Internal Communication: Communicate professionally with law enforcement, medical providers, SART nurses, DVERT/DAFE partners, community partners, advocates, volunteers, and staff; route concerns, unclear requests, or complaints to the SART/Crisis Response Coordinator.
- Confidentiality, Consent, and Safety: Follow agency standards for mandated confidentiality, informed consent, mandated reporting, minimum-necessary information sharing, survivor autonomy, and secure communications; escalate suspected breaches or safety concerns immediately.
- Escalation, Coverage, and Shift Continuity: Follow current escalation pathways for complex, high-risk, unclear, simultaneous, or time-sensitive contacts; maintain shift handoffs, document pending items, and notify leadership of coverage or technology issues.
- Training and Quality Improvement: Complete required training; participate in scenario practice, activation debriefs, QA review, coaching, refresher training, and workflow improvement.
- Safe House Client Support - As Needed: Provide supplemental trauma-informed support to safe house clients when requested, including supportive check-ins, basic crisis intervention, assistance during urgent or high-demand residential situations, and routing concerns to appropriate residential staff. This support does not replace Safehouse Unit responsibility for residential operations, case coordination, supervision, or facility oversight.
- Accompany survivors to hospitals for forensic evidentiary examinations, courts, law enforcement interviews, or other appointments, including high-acuity or complex proceedings.
- Complete timely and accurate functional timekeeping in the agency portal.
- May be required to work mandatory overtime and/or cover shifts when needed.
- Other job duties as assigned.
Qualifications
Required:
- Experience in crisis intervention, advocacy, hotline response, victim services, social services, behavioral health support, residential advocacy, or related human services.
- Ability to respond calmly and professionally to urgent, emotionally intense, ambiguous, or high-risk situations.
- Strong written documentation skills with attention to timeliness, accuracy, confidentiality, and follow-up.
- Ability to communicate effectively with survivors, safe house clients, law enforcement, medical providers, advocates, volunteers, partners, and internal staff.
- Working understanding of trauma-informed, survivor-centered, culturally responsive service delivery and confidentiality requirements.
- Ability to follow structured protocols, use sound judgment, and work assigned shifts, including evenings, overnights, weekends, holidays, or emergency coverage as needed.
- Comfort using phones, chat platforms, shared inboxes, case management systems, MFA, and basic office technology.
- Provides calm, compassionate, survivor-centered support while balancing urgency, confidentiality, and documentation quality.
- Prioritizes competing hotline, chat, activation, partner, and limited safe house support needs without compromising Crisis Line coverage.
- Escalates appropriately and communicates clearly during high-risk, unclear, or simultaneous contacts.
- Completes documentation within required timeframes and responds promptly to QA corrections or coaching.
- Builds partner confidence through reliable follow-through, professional communication, accurate routing, and role clarity.
- Participates constructively in training, supervision, debriefing, and continuous improvement.
- Valid California Driver’s license and reliable transportation, including vehicle insurance.
- Attend required training, staff meetings, and supervision sessions.
- Adherent to all agency policies, ethical guidelines, and mandated confidentiality standards.
- Background check and fingerprint clearance required after offer of hire.
- Successful completion of Crisis Intervention Training (post hire requirement).
Preferred Qualifications
- Experience with domestic violence, sexual assault, human trafficking, SART, DVERT, DAFE, victim advocacy, crisis line operations, or emergency response coordination.
- CIT or victim advocate training.
- Experience with Apricot or other case management systems.
- Experience coordinating volunteers, advocates, emergency callouts, or partner-response workflows.
- Familiarity with Placer County law enforcement, medical, court, victim services, or community partner systems.
- Bilingual ability, especially in languages commonly used by clients and community members served by the agency.
ESSENTIAL PHYSICAL REQUIRMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Applicants must be able to perform tasks which involve the ability to exert light to moderate physical effort in sedentary to light work on a daily basis. Tasks may involve extended periods of time at a keyboard or workstation. Ability to lift up to 25 pounds.
DISCLAIMER STATEMENT
This job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed in the job description provided that such duties are characteristic of the position.
COMPENSATION AND BENEFITS
Compensation is commensurate with experience. Benefits include health, dental, vision and life insurance, 401K with match, paid vacation, paid sick time, and 12 paid holidays per year.
TO APPLY
Applications will be accepted until this position is filled. Qualified applicants should send resume, cover letter and professional references to [email protected] with Safe House Advocate in the subject line. Please indicate how you heard about this position.
Stand Up Placer is an equal opportunity employer. For more information you can visit our website at www.standupplacer.org
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k) 3% Match
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
Work Location: In person
