Top 40385 Jobs in Raleigh, NC

Director of Financial Aid Information Services
Wake Technical Community College —Raleigh, NC
- $67,896 - $84,924 a year
- Weekends as needed
- Office
- Driver's License
- Bachelor's degree
- Paid holidays
- Disability insurance
Medication Aide/Certified Nursing Assistant/Personal Care Assistant/Caregiver
Wake Assisted Living Memory Care —Raleigh, NC
- Full-time
- Anatomy knowledge
- Vital signs
- Organizational skills
Quick Apply
Valet Trash Pickup Technician - Pickup/Trailer REQUIRED
American Waste Services —Raleigh, NC
- $25 - $35 an hour
- Part-time
- Background check
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
Quick Apply
Housing Quality Standards (HQS) Inspector - Part-Time - Raleigh, NC
McCright & Associates —Raleigh, NC
- $20 - $25 an hour
- Part-time
- Background check
- Ability to walk for extended periods
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Barback
Watts & Ward —Raleigh, NC
- From $13 an hour
- Part-time
- Background check
- Bar
- Customer service
- Health insurance
- Employee discount
Quick Apply
Animal Care Technician
Charles River Laboratories —Raleigh, NC
- $17.75 - $19.00 an hour
- Full-time
- No experience needed
- Cleaning
- 1 year
- Health insurance
- Paid time off
Server / Waitstaff Assisted Living (Glenaire)
Kintura —Cary, NC
- Part-time
- Apartments
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Central Prison Open Interviews Tuesdays and Thursdays 9:00am -1:00pm
North Carolina Department of Adult Correction —Raleigh, NC
- $32,639 - $62,971 a year
- Online Application
- Mid-level
- Military encouraged
- In-person
Quick Apply
Host/Server/Utility
Press Coffee, Cocktails, & Crepes —Raleigh, NC
- $7 an hour
- Part-time
- Customer service
- No background check
- Sanitation
- Employee discount
- Flexible schedule
Quick Apply
Battery Route Sales
Factory Motor Parts —Raleigh, NC
- Full-time
- Background check
- Clean driving record
- 21 years or older
- Profit sharing
- Paid training
Quick Apply
10d
After School Assistant Teacher
Follow the Child Montessori School —Raleigh, NC
- $18 - $20 an hour
- Part-time
- School experience
- Classroom
- Cleaning
- Professional development assistance
Quick Apply
3d
Packer
Accurate Staffing Consultants —Cary, NC
- $16.00 - $16.15 an hour
- 8 hour shift
- Cleaning
- In-person
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Associate
Creative Collaborations Inc —Cary, NC
- $700 - $1,400 a week
- Full-time
- Marketing
- Office
- In-person
Quick Apply
3d
Bookseller
Books-a-Million, Inc. —Garner, NC
- Part-time
- Ability to walk for extended periods
- Maintenance
- Assembly
Unarmed Security Officers
Sunstates Security —Raleigh, NC
- $21.20 an hour
- Part-time
- Customer service
- High school diploma or GED
- In-person
- Paid holidays
- Health insurance
Receptionist FT $18.00/HR
Sunstates Security —Raleigh, NC
- $18 an hour
- Urgently hiring
- High school diploma or GED
- Front desk
- In-person
- Paid holidays
- Health insurance
Community Associate
International Workplace Group plc —Raleigh, NC
- $18.50 an hour
- Full-time
- 18 years or older
- Computer literacy
- English
- Paid holidays
- Paid time off
Cafe Associate
Sam's Club —Raleigh, NC
- $17 - $25 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Ticket Taker/Guest Services - Ritz Raleigh
Live Nation —Raleigh, NC
- Part-time
- 18 years or older
- Hotel
- Criminal background check
Membership Clerk
Costco Wholesale Corporation —Raleigh, NC
- Entry level
- AD&D insurance
- Employee stock purchase plan

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Director of Financial Aid Information Services

Wake Technical Community College -
Raleigh, NC

Apply Now

Job Details

Full-time
$67,896 - $84,924 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Retirement plan

Qualifications

Staff supervision
Team supervision
Academic institution experience
Driver's License
Bachelor's degree
Experience at colleges/universities
Educational assistance administration

Full Job Description

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Contact the Neogov Applicant Support Hotline Toll Free at 1 (855) 524-5627.

Position Description

Pay Grade; Manager 5

The Director of Financial Aid Information Services provides strategic leadership and oversight of all frontline financial aid functions across the college’s Financial Aid Offices. This role ensures consistent, accurate, and student-centered service in compliance with federal, state, and institutional regulations.

The Director manages daily operations, establishing service standards, improving processes, and supervises staff who serve as the primary point of support for students and families. This position plays a key role in enhancing the overall student experience, reducing barriers to access, and promoting equitable service delivery across all campuses and service channels.

**Responsibilities and Duties (*Essential Functions)**

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Develop, implement, and maintain a comprehensive customer service strategy across all financial aid office locations and service channels (in-person, phone, email, and virtual)

Monitor and assess service quality using metrics to analyze Key Performance Indicators (i.e. response times, student satisfaction, and issue resolution), develop quality assurance processes, and ensure consistency

Ensure Financial Aid Information Services staff are knowledgeable and provide accurate information in compliance with federal, state, and institutional regulations

Maintain and update Financial Aid electronic information including the website and AI Agent

Design and implement training including onboarding, ongoing, and cross-training to support staff development and service continuity

Advise prospective, continuing, and reentering students including special populations and parents on financial aid programs, processes, and Satisfactory Academic Progress standards

Provide vision, leadership, and direct supervision to financial aid information assistant staff including establishing and promotion clear expectations, performance standards, and accountability measures for customer service and productivity

Oversee daily frontline operations, including staffing coverage, workflow management, and peak processing planning

Serve as a point of escalation for complex or sensitive student issues

Foster a collaborative, student-focused culture through regular communication and team management

Develop, document, and maintain standard operating procedures to ensure consistency across all locations

Collaborate with other financial aid functional areas and campus partners (Admissions, Advising, Financial Services) to ensure seamless service delivery

Maintain confidentiality and secure student records, data, and privacy

Lead continuous improvement initiatives to streamline processes, enhance student service delivery, and reduce barriers that impact the student experience

Represent the Financial Aid Office on institutional committees and initiatives related to student success and service delivery

Assist with student advising, outreach, and financial aid processing during peak periods, including occasional evening and weekend work

Stay abreast of financial aid regulations and policies of financial aid programs

Qualifications

Knowledge Skills and Abilities:

Knowledge of all federal and state financial aid programs

Ability to update our community partners of quickly evolving financial aid landscape

Ability to travel to other campuses to meet with staff, departments, students, when needed

Working knowledge of community college financial aid, admissions, and enrollment processes as well as support services

Knowledge of current technologies and virtual communication platforms, presentation creation, and web-based applications

Intermediate skills with Microsoft Office

Experience navigating Ellucian (Colleague), OnBase, and Self-Service, or similar Student Information Systems, platforms, and repositories

Excellent organizational skills

Excellent written and oral communication skills

Minimum Requirements:

Bachelor’s degree

Two years of experience working in a financial aid office

Two years of experience working with college students or special populations

Two years of supervisory and/or leadership experience

Valid Driver's license and approval required by the College’s liability insurance carrier

Preferences:

Leadership experience in Financial Aid in a Community College setting

#IDHP

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.

Apply Now

Refine Your Search

jobs in Raleigh, NC

Director of Financial Aid Information Services

Medication Aide/Certified Nursing Assistant/Personal Care Assistant/Caregiver

Valet Trash Pickup Technician - Pickup/Trailer REQUIRED

Housing Quality Standards (HQS) Inspector - Part-Time - Raleigh, NC

Barback

Animal Care Technician

Server / Waitstaff Assisted Living (Glenaire)

Central Prison Open Interviews Tuesdays and Thursdays 9:00am -1:00pm

Host/Server/Utility

Battery Route Sales

After School Assistant Teacher

Packer

Customer Relations Associate

Bookseller

Unarmed Security Officers

Receptionist FT $18.00/HR

Community Associate

Cafe Associate

Ticket Taker/Guest Services - Ritz Raleigh

Membership Clerk

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