Top 14338 Jobs in Reno, NV

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Flexographic Printing Press Operator
American Paper Bag —Reno, NV
- $32 - $37 an hour
- 12 hour shift
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Delivery Driver - Amazon Packages in Reno Sparks
East West Logistix —Reno, NV
- $21.75 - $26.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- No experience needed
- Paid training
- Health insurance
Quick Apply
Workers' Compensation Claims Manager
Shook and Stone CHTD —Reno, NV
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Data Center Facility Manager
Amazon Data Services, Inc. —Sparks, NV
- $129,200 - $193,000 a year
- Full-time
- 3 years
- Senior level
- AD&D insurance
- Health insurance
Road Driver - TForce Freight - Free Employee Healthcare! Mileage Rate: $0.7071-$0.8057 - No Touch Freight, Home Daily, Non-Contributory Pension
TForce Freight —Reno, NV
- $30.56 an hour
- Overtime
- Hazmat Endorsement
- No touch freight
- English
- Paid holidays
- Health insurance
Warehouse Associate
OnTrac —Reno, NV
- $18 an hour
- Monday to Friday
- 18 years or older
- English
- Warehouse
- Employee assistance program
- 401(k) matching
Quick Apply
Package Handler - Part Time (Warehouse like)
FedEx —Sparks, NV
- $20.50 - $21.00 an hour
- Part-time
- Entry level
- Paid parental leave
- Health insurance
Material Handler
Entegris —Reno, NV
- $24 - $25 an hour
- Full-time
- Microsoft Word
- Customer service
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Retail Co-Manager
Hobby Lobby —Reno, NV
- $75,400 - $80,600 a year
- Senior level
- Retail management experience
- Leadership
- Paid holidays
- Disability insurance
Corporate CS - Customer Service
Oak Harbor Freight Lines —Reno, NV
- $22.51 - $27.51 an hour
- Full-time
- Writing skills
- English
- Office
- Paid holidays
- Dental insurance
Quick Apply
11d
Assembler I (1st Shift) - Seismic
Eaton Aerospace —Reno, NV
- $20.47 an hour
- Full-time
- Background check
- English
- High school diploma or GED
- Dental insurance
- Tuition reimbursement
9d
Warehouse Management Trainee
Uline —Reno, NV
- $32 - $36 an hour
- Full-time
- Pass drug screening
- Forklift
- Bachelor's degree
- Paid holidays
- Relocation assistance
3d
Warehouse Associate
Uline —Cold Springs, NV
- $26 - $32 an hour
- Overtime
- Pass drug screening
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
3d
Temporary Part-Time Material Handlers (10am-2:30pm, Monday-Friday)
Barnes & Noble, Inc. —Reno, NV
- $18.50 an hour
- Temporary
- Warehouse
- Entry level
11d
Temporary Part-Time Material Handlers (3pm-7pm, Monday-Friday)
Barnes & Noble, Inc. —Reno, NV
- $18.50 an hour
- Temporary
- Warehouse
- Entry level
11d
(USA) Personal Shopper - Sam's
Sam's Club —Reno, NV
- $18 - $26 an hour
- High school
- Continuous improvement
- Mentoring
- Paid jury duty
- Disability insurance
Office Clerical
Walmart —Sparks, NV
- $25.75 - $29.25 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Warehouse Operator
Volvo Group —Reno, NV
- $27 - $33 an hour
- Overtime
- Basic math
- English
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Medical Receptionist
LYGHT Wellness Center —Reno, NV
- $25 - $30 an hour
- Part-time
- Background check
- Computer literacy
- Administrative experience
Quick Apply
3d

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

jobs in Reno, NV

Director, Member Advocate Center

Flexographic Printing Press Operator

Delivery Driver - Amazon Packages in Reno Sparks

Workers' Compensation Claims Manager

Data Center Facility Manager

Road Driver - TForce Freight - Free Employee Healthcare! Mileage Rate: $0.7071-$0.8057 - No Touch Freight, Home Daily, Non-Contributory Pension

Warehouse Associate

Package Handler - Part Time (Warehouse like)

Material Handler

Retail Co-Manager

Corporate CS - Customer Service

Assembler I (1st Shift) - Seismic

Warehouse Management Trainee

Warehouse Associate

Temporary Part-Time Material Handlers (10am-2:30pm, Monday-Friday)

Temporary Part-Time Material Handlers (3pm-7pm, Monday-Friday)

(USA) Personal Shopper - Sam's

Office Clerical

Warehouse Operator

Medical Receptionist

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