Top 14602 Jobs in Reno, NV

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Flexographic Printing Press Operator
American Paper Bag —Reno, NV
- $32 - $37 an hour
- 12 hour shift
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Delivery Driver - Amazon Packages in Reno Sparks
East West Logistix —Reno, NV
- $21.75 - $26.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- No experience needed
- Paid training
- Health insurance
Quick Apply
Executive Legal Assistant - True Crime Production Company
Media Production Company (Private Employer) —Sparks, NV
- $27 - $31 an hour
- Full-time
- Background check
- Google Workspace
- Mid-level
Quick Apply
Inside Sales/Warehouse
Pacific Shore Stones —Reno, NV
- $22 - $24 an hour
- 8 hour shift
- Bilingual
- Background check
- Sales
- Paid training
- Disability insurance
Quick Apply
Stocker
Costco Wholesale Corporation —Reno, NV
- Merchandising
- Warehouse
- Entry level
- AD&D insurance
- Employee stock purchase plan
Order Picker
Costco Wholesale Corporation —Reno, NV
- Entry level
- AD&D insurance
- Employee stock purchase plan
Membership Clerk
Costco Wholesale Corporation —Reno, NV
- Entry level
- AD&D insurance
- Employee stock purchase plan
Customer Service Representative – Printing Industry Experience Required
DIGIPRINT —Reno, NV
- $21 - $25 an hour
- Part-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Fire Chaser/Emergnecy Recovery Coordinator
911 Restoration of Reno Tahoe —Reno, NV
- $75,000 - $200,000 a year
- Weekends as needed
- Hybrid work
- Driver's License
- Driving
- Reliable transportation
- Paid training
- Health insurance
Quick Apply
Operations Manager
KODIAK ROOFING & WATERPROOFING —Sparks, NV
- $93,694 - $140,540 a year
- Full-time
- Construction site
- Pass drug screening
- Mid-level
- Paid training
- Health savings account
Warehouse Associate
OnTrac —Reno, NV
- $18 an hour
- Monday to Friday
- 18 years or older
- English
- Warehouse
- Employee assistance program
- 401(k) matching
Quick Apply
Supply Chain Supervisor
JCPenney —Reno, NV
- $68,000 - $70,000 a year
- Full-time
- Background check
- Microsoft Excel
- Management
- Health savings account
- Paid holidays
Quick Apply
Street Outreach Worker
Catholic Charities of Northern Nevada —Washoe County, NV
- $25 - $29 an hour
- Weekends as needed
- Background check
- Spanish
- Ability to walk for extended periods
- 403(b) matching
- Health insurance
Quick Apply
Entry-Level Sales - High Pay, Fast Growth
NTY —Sparks, NV
- $120,000 - $180,000 a year
- Full-time
- No experience needed
- Reliable transportation
- Entry level
- Flexible schedule
Quick Apply
Haunted House Special Effects Tech Support
Andelin Family Farm —Sparks, NV
- $20 an hour
- Part-time
- Background check
- In-person
- Reliable transportation
Quick Apply
Package Handler - Part Time (Warehouse like)
FedEx —Sparks, NV
- $20.50 - $21.00 an hour
- Part-time
- Entry level
- Paid parental leave
- Health insurance
Program Coordinator
Palarum —Reno, NV
- $18 - $25 an hour
- Part-time
- Background check
- Hospital
- Inventory management
- 401(k)
- Paid time off
Quick Apply
1d
Operations Support Specialist
Airware HVAC, Inc. —Reno, NV
- $22 - $26 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick Apply
Warehouse Associate - Weekday Shift
Grove Collaborative —Reno, NV
- $18 an hour
- Part-time
- Background check
- 18 years or older
- OSHA
- AD&D insurance
- Disability insurance
Quick Apply

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Jobs jobs near Reno, NV

Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

jobs in Reno, NV

Director, Member Advocate Center

Flexographic Printing Press Operator

Delivery Driver - Amazon Packages in Reno Sparks

Executive Legal Assistant - True Crime Production Company

Inside Sales/Warehouse

Stocker

Order Picker

Membership Clerk

Customer Service Representative – Printing Industry Experience Required

Fire Chaser/Emergnecy Recovery Coordinator

Operations Manager

Warehouse Associate

Supply Chain Supervisor

Street Outreach Worker

Entry-Level Sales - High Pay, Fast Growth

Haunted House Special Effects Tech Support

Package Handler - Part Time (Warehouse like)

Program Coordinator

Operations Support Specialist

Warehouse Associate - Weekday Shift

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