Top 8828 Jobs in Ridgewood, CA

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Inpatient Coder / Outpatient Coder - AI Trainer
DataAnnotation —California
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
Quick Apply
Certified Outpatient Coder (COC) - AI Trainer
DataAnnotation —California
- From $20 an hour
- Overtime
- Remote
- Medicine
- Writing skills
- English
Quick Apply
ASSISTANT COMMUNITY ASSOCIATION MANAGER
Granite Peak Management —Alpine Meadows, CA
- From $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Health savings account
- Disability insurance
Quick Apply
6d
Lake Tahoe, Ice Cream Server (Summer 2026)
Martis Camp —Tahoe Vista, CA
- $17 - $22 an hour
- Overtime
- Ability to walk for extended periods
- Ability to stand for extended periods
- Entry level
Quick Apply
Events and Partners Coordinator
High Fives Foundation —Truckee, CA
- From $74,000 a year
- Full-time
- Google Workspace
- Customer service
- Research
- Paid holidays
- Health insurance
Quick Apply
2d
Front Desk Agent- FT- OVI
Olympic Village Inn —Olympic Valley, CA
- $24 - $26 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Pass drug screening
Quick Apply
Eligibility Supervisor
Placer County —Tahoe City, CA
- $40.13 - $50.14 an hour
- Full-time
- Writing skills
- Basic math
- Pass drug screening
Nanny Lake Tahoe/Truckee
Lifetime of Love Nannies —Tahoe City, CA
- $22 - $25 an hour
- Part-time
- Background check
- 18 years or older
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
Counter Sales
Manpower —Tahoe City, CA
- $25 an hour
- Basic math
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
Inside Sales -- Love Dogs?
Truckee-Tahoe Pet Lodge —Truckee, CA
- $23 - $25 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Greeter/Desk Attendant
Visionary Eye Center —Reno, NV
- From $17 an hour
- Full-time
- Administrative experience
- Experience working with children
- Organizational skills
- Health insurance
- 401(k)
Quick Apply
Cashiers/Baristas
Coffeebar —Truckee, CA
- $18 - $23 an hour
- Part-time
- Hospitality
- Customer service
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
7d
Weekend Delivery Driver for Coffeebar (Tahoe)!
Coffeebar —Truckee, CA
- $21 an hour
- 8 hour shift
- Clean driving record
- Pass drug screening
- Driver's License
- 401(k)
- 401(k) matching
Quick Apply
10d
Part-Time Morning (AM) Bakers at Coffeebar Bakery (Truckee)!
Coffeebar —Truckee, CA
- $17 - $28 an hour
- Part-time
- Customer service
- No experience needed
- Bakery
- Employee discount
- Referral program
Quick Apply
8d
Scheduler
Swift Institute —Reno, NV
- $18 - $22 an hour
- Full-time
- Computer literacy
- Medical office experience
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Medical Front Office - Check In/Check Out Representative
UROLOGY NEVADA —Reno, NV
- $18 - $20 an hour
- Full-time
- Background check
- OSHA
- HIPAA
- Profit sharing
- Health savings account
Quick Apply
9d
Customer Programs Support Lead
Leidos —California
- $65,650 - $118,675 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Residential
Library Assistant
Carson City, NV —Carson City, NV
- $51,530.96 - $72,143.24 a year
- Full-time
- Pass drug screening
- English
- Office
- Paid holidays
- Dental insurance
Server - Lake Club (Summer 2026)
Martis Camp —Tahoe Vista, CA
- $17 - $22 an hour
- 8 hour shift
- Cash register
- Ability to lift 50 pounds
- Children
Quick Apply

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Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

jobs in Ridgewood, CA

Director, Member Advocate Center

Inpatient Coder / Outpatient Coder - AI Trainer

Certified Outpatient Coder (COC) - AI Trainer

ASSISTANT COMMUNITY ASSOCIATION MANAGER

Lake Tahoe, Ice Cream Server (Summer 2026)

Events and Partners Coordinator

Front Desk Agent- FT- OVI

Eligibility Supervisor

Nanny Lake Tahoe/Truckee

Counter Sales

Inside Sales -- Love Dogs?

Greeter/Desk Attendant

Cashiers/Baristas

Weekend Delivery Driver for Coffeebar (Tahoe)!

Part-Time Morning (AM) Bakers at Coffeebar Bakery (Truckee)!

Scheduler

Medical Front Office - Check In/Check Out Representative

Customer Programs Support Lead

Library Assistant

Server - Lake Club (Summer 2026)

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