Top 43 ALT Jobs | SimplyHired

Customer Success Manager
Alt Legal —Remote
- Full-time
- Remote
- CRM software
- Google Workspace
- English
- Health insurance
Quick Apply
5d
Analytical Instrumentation Service Engineer
ALT | American Laboratory Trading —East Lyme, CT
- From $70,000 a year
- Urgently hiring
- Schematics
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Entry Level Laboratory Equipment Service Engineer
ALT | American Laboratory Trading —East Lyme, CT
- $20 - $25 an hour
- Urgently hiring
- Customer service
- Office
- High school diploma or GED
- Paid training
- Health savings account
Quick Apply
Construction Materials Testing Technician
Alt & Witzig Engineering —Hebron, KY
- $17 - $22 an hour
- Part-time
- Background check
- Construction site
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
Parts Administrator & Service Department Associate
ALT Sales Corp —Richfield, OH
- $22 - $25 an hour
- Overtime
- Word processing
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
Construction Materials Testing Technician
Alt & Witzig Engineering —Louisville, KY
- $18 - $22 an hour
- Part-time
- Background check
- Construction site
- Laboratory experience
- Health insurance
- Dental insurance
Quick Apply
Senior Recruiter
Alt —New York, NY
- $175,000 - $180,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
6d
Inventory Associate (Second Shift)
Alt —Philadelphia, PA
- $45,000 - $50,000 a year
- Engineering
- Mid-level
- SQL
- Paid parental leave
- Health savings account
Quick Apply
Senior Product Manager-Growth
Alt —New York, NY
- $180,000 - $230,000 a year
- Remote
- 5 years
- SQL
- Product management
- Paid parental leave
- Health savings account
Quick Apply
Warehouse Worker
ALT America —Buford, GA
- Email
- Heavy lifting
- Maintenance
- Forklift
Senior Machine Learning Engineer
Alt —New York, NY
- $235,000 - $250,000 a year
- Remote
- 7 years
- SQL
- AWS
- Paid parental leave
- Health savings account
Quick Apply
6d
Data Engineer
Alt —Atlanta, GA
- $155,000 - $165,000 a year
- Remote
- Mid-level
- 3 years
- SQL
- Paid parental leave
- Health savings account
Quick Apply
Senior Product Manager-Vault
Alt —New Castle, DE
- $180,000 - $230,000 a year
- Full-time
- Remote
- 5 years
- System design
- Continuous improvement
- Paid parental leave
- Health savings account
Quick Apply
Senior Software Engineer, Vault
Alt —San Francisco, CA
- $140,000 - $180,000 a year
- Remote
- 5 years
- System design
- AWS
- Paid parental leave
- Health savings account
Quick Apply
Senior Engineer, Growth
Alt —Remote
- $160,000 - $180,000 a year
- Remote
- 5 years
- AWS
- Senior level
- 401(k)
- Parental leave
Quick Apply
14d
Senior Data Scientist- Pricing & Underwriting
Alt —New York, NY
- $200,000 a year
- Remote
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Health savings account
Quick Apply
Senior Fullstack Engineer, Auctions
Alt —Remote
- $140,000 - $180,000 a year
- Remote
- 5 years
- System design
- AWS
- Paid parental leave
- Health savings account
Quick Apply
Lead Product Designer
Alt —New York, NY
- $175,000 a year
- Remote
- 5 years
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
Senior Fullstack Engineer, Payments
Alt —Remote
- $140,000 - $180,000 a year
- Remote
- 5 years
- System design
- SQL
- Paid parental leave
- Health savings account
Quick Apply
Automotive Graphics Installer
Alt Fuel Innovations —Kansas City, MO
- $21 - $25 an hour
- Full-time
- Inventory management
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Quick Apply

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Customer Success Manager

Alt Legal -
Remote

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Health insurance

Qualifications

Customer communication

Full Job Description

The Company

Alt Legal is a fast-growing SaaS-based legal technology company based in New York focused on making trademark professionals' lives easier. Our intuitive and automated software helps IP professionals create, maintain, and analyze trademarks and other IP assets. Leading law firms and Fortune 100 companies trust our software to manage hundreds of thousands of filings daily.

We are a diverse and multi-talented virtual team. We thrive in a collaborative, open, positive environment, and we care about our mission, customers, prospects, each other, and the broader community. We are committed to ensuring that everyone on the team can grow by being around equally exceptional and kind people.

Alt Legal is a customer-centric organization that prides itself on our customer support and responsiveness.

Job Description

Reporting to the Head of Customer Success, the Customer Success Manager (CSM) will own a book of business made up of Alt Legal customers, guiding them from onboarding through renewal.

You will be the primary relationship owner for your accounts, helping customers get set up successfully, adopt the platform, and see ongoing value from Alt Legal's software. You will work closely with the Customer Support and Product teams to make sure your customers' voices are heard and their needs are met.

This is a great opportunity for someone early in their Customer Success career who wants to develop a strong foundation in relationship management, account health monitoring, and SaaS renewals within the legal technology space.

Please note: Interviews and onboarding for this position will be in EST (UTC -5), and after onboarding you will switch to business hours appropriate to your time zone.

Your specific responsibilities:

Own a portfolio of customer accounts, serving as their main point of contact throughout the customer lifecycle.
Lead new customer onboarding, ensuring accounts are configured correctly and users are trained on core platform functionality.
Conduct regular check-ins and business reviews with customers to monitor product adoption and account health.
Identify at-risk accounts early and work with the Customer Success team to develop and execute retention plans.
Spot opportunities for upsell or expansion and coordinate with the sales team to pursue them.
Track and report on key account metrics such as adoption, satisfaction, and renewal likelihood.
Partner with the Customer Support Specialist team to ensure a seamless, consistent customer experience.
Relay customer feedback and feature requests to the Product team to help inform the roadmap.
Maintain accurate and up-to-date account records and notes in our Customer Success platform (e.g. Gainsight, ChurnZero, or similar).
Support the renewal process by preparing customers for upcoming contract discussions.
Help support the onboarding of newly acquired customers as Alt Legal grows through M&A, guiding them into our tools, processes, and support model.

What we'd like to see in the ideal candidate:

0-1 years of experience in a customer-facing role (Customer Success, Account Management, Support, or similar); internships count.
Fluent in English
Strong, reliable internet connection
Interest in building a career in Customer Success within SaaS or legal technology
Intellectual property experience preferred, but not required
Comfortable working in a Google Workspace environment (Google Sheets, Docs, etc.)
Familiarity with AI platforms such as Claude or ChatGPT, and interest in using them to work more efficiently
Exposure to a Customer Success platform such as Gainsight or ChurnZero is a plus, but not required
Strong written and verbal communication skills
Ability to manage multiple and sometimes conflicting priorities
Keen attention to detail and strong personal organizational skills
Ability to empathize with and advocate for our customers
Ability to quickly learn new concepts and teach others
Strong interest in technology and eagerness to learn the SaaS customer lifecycle
Excellent problem-solving skills
Good sense of humor

What you get:

Alt Legal offers a collaborative and challenging work environment and the opportunity to be part of a growing company. We're a team of intellectually curious individuals who love learning and developing new skills. Our company was founded on the belief that a team with diverse backgrounds and identities will have the greatest range of experiences, the best selection of ideas, and the most inclusive and supportive culture.

We also offer all employees a variety of perks such as flexible vacation, remote work options, healthcare coverage, and the opportunity to determine your own growth path. Your equipment will also be provided.

We are LGBTQ+ friendly and encourage all candidates to apply.

How to Apply (Please Read Carefully)

If you're interested, you should submit your application with a resume in PDF, along with a cover letter explaining your specific interest in this role and why you'd like to join the Alt Legal team.

Our applications are still reviewed by humans! Please pardon any delayed responses.

Quick Apply

Refine Your Search

ALT jobs

Customer Success Manager

Analytical Instrumentation Service Engineer

Entry Level Laboratory Equipment Service Engineer

Construction Materials Testing Technician

Parts Administrator & Service Department Associate

Construction Materials Testing Technician

Senior Recruiter

Inventory Associate (Second Shift)

Senior Product Manager-Growth

Warehouse Worker

Senior Machine Learning Engineer

Data Engineer

Senior Product Manager-Vault

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Senior Data Scientist- Pricing & Underwriting

Senior Fullstack Engineer, Auctions

Lead Product Designer

Senior Fullstack Engineer, Payments

Automotive Graphics Installer

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