▶ ABOUT THE COMPANY
Agency 29 is a brand-building firm specializing in food, beverage, and agriculture. We partner with clients ranging from global CPG companies to regional organizations and higher education institutions helping them grow through strategy, identity, and marketing.
We’re a tight-knit, collaborative team that values working with good people, going above and beyond, being all-in, and actually enjoying the work we do. Established in 2007, Agency 29 is a National and New York State Woman Business Enterprise (WBE) and an Equal Opportunity Employer committed to building a diverse and inclusive team.
▶ ABOUT THE ROLE:
Agency 29 is looking for an experienced Account Director to serve as the trusted day-to-day leader for a portfolio of our key client relationships.
This role is ideal for someone who thrives in a client-facing leadership position. Someone who can build trust with executive teams, navigate complex marketing initiatives, communicate proactively, and ensure clients consistently receive the strategic partnership and exceptional service Agency 29 is known for.
You'll partner closely with our strategists, creatives, and leadership team to keep projects moving, identify opportunities for client growth, protect account profitability, and solve problems before they become someone else's. While you'll contribute to strategic conversations, your primary responsibility is leading client relationships with confidence, professionalism, and accountability.
▶ KEY RESPONSIBILITIES:
Executive Client Leadership
- Serve as the primary relationship owner for a portfolio of key client accounts.
- Build trusted relationships with CEOs, executive directors, founders, and senior marketing leaders.
- Lead client meetings, navigate challenging conversations, and provide thoughtful guidance that strengthens long-term partnerships.
- Ensure every client experiences a responsive, proactive, and highly collaborative Agency 29 partnership.
Account Leadership & Growth
- Identify opportunities to expand existing client relationships through strategic recommendations and additional services.
- Partner with agency leadership to develop scopes of work, proposals, and recommendations for inbound opportunities and account expansion.
- Maintain a deep understanding of each client's business objectives and align Agency 29's work accordingly.
Account Performance & Operations
- Own account profitability through thoughtful scope management and financial oversight.
- Forecast resources and collaborate with internal teams to ensure projects are appropriately staffed and delivered successfully.
- Anticipate risks, resolve challenges early, and keep projects moving efficiently.
- Partner with project management and creative teams to balance quality, timelines, and budgets.
Strategic Collaboration
- Contribute to strategic planning discussions and provide thoughtful input throughout client engagements.
- Collaborate with Agency 29's strategy and creative teams to ensure every deliverable supports the client's business objectives.
- Translate client feedback into actionable direction for internal teams.
Team Collaboration
- Foster a collaborative, positive working environment across the agency.
- Share knowledge, mentor teammates informally, and contribute to the continued growth of the account services function.
- As Agency 29 grows, this role is expected to evolve to include formal people leadership responsibilities.
▶ WHAT WE’RE LOOKING FOR:
The ideal candidate is someone clients immediately trust. You’ve got charisma.
You're equally comfortable leading a meeting with a CEO, collaborating with a creative team, or navigating a difficult client conversation with professionalism and confidence. You're proactive, dependable, emotionally intelligent, and known for following through on your commitments.
You communicate early, clearly, and directly. You enjoy bringing order to complexity, solving problems before they escalate, and helping both clients and teammates succeed.
Just as importantly, you're collaborative. We care deeply about building long-term relationships with our clients and with each other. We value humility, accountability, curiosity, and people who genuinely enjoy being part of a team.
▶ QUALIFICATIONS:
- 7–10 years of progressive experience in account management, client services, marketing, or a related field, preferably within an agency environment.
- Proven success managing complex client relationships with executive-level stakeholders.
- Demonstrated experience owning account profitability, scope management, and resource forecasting.
- Strong project leadership and organizational skills with the ability to manage multiple priorities simultaneously.
- Exceptional communication, presentation, and relationship-building abilities.
- High emotional intelligence and sound professional judgment.
- Experience contributing to proposals, client growth initiatives, and strategic planning.
▶ WHAT WE OFFER:
- Competitive salary: $100,000–$115,000
- Hybrid work environment with flexibility to work from home or our Rochester headquarters
- Health and dental contribution
- Unlimited Paid Time Off (PTO)
- Opportunity to work with leading food, beverage, and agriculture brands across North America
- Collaborative, high-performing team culture
- Opportunity for future leadership growth as Agency 29 continues to expand
▶ LOCATION:
We prefer candidates located within our regional area (Upstate New York) who can easily collaborate in person when needed while enjoying the flexibility of our hybrid work environment.
▶ HIRING MANAGER:
Maureen Ballatori, Founder + CEO, Agency 29
If interested in learning more about this opportunity, please send your resume and cover letter through Indeed.
Pay: $100,000.00 - $115,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunities for advancement
- Paid time off
Application Question(s):
- How did you hear about Agency 29?
- Why do you want to work with Agency 29?
Work Location: Hybrid remote in Rochester, NY 14609
