ABOUT TARGETPATH
TargetPath is a consultancy that helps companies reach their potential faster with a higher probability of success. We provide a veteran team that works alongside the client to develop and execute business plan, go-to-market and operational strategy.
POSITION SUMMARY
The Amazon Account Manager is responsible for the day-to-day management, optimization, and growth of assigned TargetPath client accounts, with a primary focus on Amazon Seller Central and Vendor Central. This role requires deep platform expertise, strong client management skills, and the ability to operate effectively across Amazon, Walmart.com, DTC, and other active ecommerce channels.
The ideal candidate has 5 to 6 years of hands-on ecommerce experience, a thorough command of Amazon's operational and support systems, and a working understanding of how multi-retailer distribution affects pricing integrity, Buy Box health, and channel performance. This position requires the ability to think strategically while maintaining a high standard of tactical execution across a multi-client portfolio.
This role begins as an individual contributor. Within three to six months, the Amazon Account Manager is expected to take on light team lead responsibilities, providing direction and oversight to junior contributors supporting assigned accounts.
ESSENTIAL DUTIES & RESPONSIBILITIES
Amazon & Marketplace Execution
- Manage day-to-day operations of client Seller Central and Vendor Central accounts, including listings, catalog, content, pricing, inventory, chargebacks, Buy Box, and account health
- Execute Amazon support escalations effectively, applying sound case strategy, appropriate channel selection, and thorough documentation to drive resolution
- Manage A+ content, Brand Store updates, item setup, variation structure, and suppression and compliance troubleshooting
- Coordinate promotions, Lightning Deals, coupons, and Subscribe & Save activity with internal advertising and client stakeholders
- Monitor and manage Buy Box health in multi-retailer environments, identifying pricing and fulfillment issues that contribute to suppression or unauthorized seller activity
- Support client expansion onto Walmart.com, Target Plus, and other third-party marketplaces as part of a broader channel strategy
DTC & Multi-Channel Management
- Manage client branded DTC websites, including content updates, merchandising, promotional campaigns, and site performance improvements
- Drive DTC revenue growth through conversion rate optimization, customer experience improvements, and coordinated promotional strategy
- Manage the interplay between DTC, Amazon, and retail channels, including pricing consistency, MAP policy enforcement, and channel conflict mitigation
- Coordinate with developers, agencies, and internal team members to execute site and platform updates on Shopify, BigCommerce, or similar platforms
- Ensure accuracy and completeness of ecommerce content, pricing, promotions, and product information across all active channels
Client Management
- Serve as the primary execution lead for assigned accounts, managing client relationships with clarity, responsiveness, and sound judgment
- Translate client goals into defined tactical plans with clear owners, timelines, and measurable next steps
- Communicate ecommerce complexity, platform limitations, and Amazon-specific constraints to client stakeholders in clear, accessible terms
- Proactively identify and surface risks, blockers, and performance trends before they require escalation
- Produce client-ready performance summaries, issue trackers, and strategic recommendations
Cross-Functional Coordination
- Coordinate across TargetPath advertising, operations, creative, and logistics functions to support accurate and timely client delivery
- Provide direction, feedback, and coaching to junior team members supporting assigned accounts, beginning within the first three to six months
- Escalate resourcing constraints, delivery risks, and client concerns to senior leadership with clear context and recommended resolution paths
- Contribute to process improvements that increase the consistency, efficiency, and scalability of client delivery
EDUCATION & EXPERIENCE
- 5 to 6 years of hands-on ecommerce experience, with direct ownership of Amazon Seller Central and Vendor Central accounts required
- Demonstrated proficiency in Amazon support escalation, including case strategy, Vendor Central dispute resolution, and navigating automated system limitations
- Experience managing omni-channel brands with active presence on Walmart.com or other third-party retailers; working knowledge of how multi-retailer distribution affects Buy Box health, pricing integrity, and account performance
- Experience managing or supporting branded DTC ecommerce channels on Shopify, BigCommerce, or similar platforms
- Familiarity with MAP policy enforcement, unauthorized seller management, and the operational complexity of omni-channel brand distribution
- Experience managing client or stakeholder relationships where ecommerce platform expertise must be translated into accessible, actionable guidance
- Track record of managing multiple brands, product lines, or client accounts simultaneously
- Working knowledge of Amazon advertising fundamentals, including Sponsored Products, Sponsored Brands, and DSP, as they relate to account strategy and performance
- Bachelor's degree in Business, Marketing, Ecommerce, or a related field preferred; equivalent professional experience considered
SKILLS & COMPETENCIES
- Deep working knowledge of Amazon's catalog, content, compliance, and operational systems
- Strong client communication skills, with the ability to contextualize platform complexity for non-technical stakeholders
- Highly organized, with demonstrated ability to manage competing priorities across multiple accounts and deadlines
- Analytical and data-driven, with the ability to translate performance data into clear, actionable recommendations
- Strong written communication skills, particularly for client-facing deliverables, issue documentation, and internal coordination
- Able to operate effectively in a fast-paced consulting environment where client priorities and timelines shift
- Proactive and solutions-oriented, with sound judgment about when to resolve issues independently and when to escalate
- Positioned and motivated to grow into a team lead capacity within the first six months
MISC.
- Location: In-person preferred, but open to remote locations
- Full benefits package, including medical/vision/dental, Long Term Disability, Life Insurance, FSA, 401(k), PTO and Paid Holidays
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Amazon Seller Central/Vendor Central: 5 years (Required)
Work Location: Hybrid remote in Wilsonville, OR 97070
