Summary:
This role serves as the primary relationship liaison between Jewelers Mutual and our small agency partners. The Associate Account Manager is responsible for servicing the small agency business to drive results across key performance indicators tied to organizational business plans while balancing incoming requests. Critical functions within this role include managing existing personal lines agency relationships and book of business and onboarding new partners efficiently while complying with all contractual agreements. Additionally, this role will cultivate strong relationships to drive new business growth, train best practices at all levels of partner organizations to ensure regulatory compliance and improve sales. This position works closely with P&L leadership and operations to appropriately steer the direction of the product(s)/program(s).
Why Jewelers Mutual:
Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.
As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.
We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.
Here, you’ll:
- Move fast and embrace change
- Always look for better ways
- Grow, thrive, and help shape what’s next
Join us and be part of a culture where you can make an impact while building your future.
What You’ll Do:
- Manage existing small agency partnerships for production, growth, and profitability
- Maintain and respond to communication via email or phone with current and prospective insurance agents
- Serve as the partner’s client support by guiding them to success in their program, troubleshooting and resolving all questions or concerns with urgency
- Execute onboarding, including system setup and training of a new partner on systems, processes, and promotional techniques
- Identify and execute on additional opportunities for training, engagement, and growth based on the unique needs of each partner using JM's account management practices
- Utilize Salesforce at organizational direction to build strong, accountable engagement tracking
- Maintain timely partner checkpoints to ensure ongoing compliance with brand standards, regulatory requirements, and partner contracts
- Coordinate marketing materials and any technical requirements cross-functionally in support of the relationship
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You’ll Bring:
- HS diploma or GED
- 1-2 years of customer-facing experience
- Experience with the MS Office Suite
- Completion of an advanced degree program is desirable
- Strong communication skills at all levels including the ability to inform, educate, negotiate, and persuade
- A team-player who is energetic, flexible, collaborative, proactive
- Ability to translate results to presentations that tell a story with appropriate calls-to-action
- Keen eye for new opportunities to diversify distribution channels at the partner level
- Strong relationship builder
- Ability to measure incremental success toward overarching goals
- Must be comfortable with managing healthy conflict
- Take initiative without being prompted
- Ability to effectively manage competing priorities and/or multiple time-sensitive projects
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.
What We Offer You:
- Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
- Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
- Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
- Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting [email protected].
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
