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Account Manager

Jetson Specialty Marketing -
Hamburg, PA

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Customer communication
Team leadership
Spreadsheets
Basic math
Employee relationship building
Conflict management
Quality data entry
Customer data entry

Full Job Description

Position Summary:
The Account Manager is responsible for shaping a positive perception of JSM’s services and ensures that customers’ expectations are appropriately aligned with operational capabilities. This position is a customer care role, which provides full-service account management.
Essential Functions:

Liaison between clients, internal departments, agencies, and suppliers for daily processing activities.
Coordinate and monitor the daily responsibilities for multiple programs throughout all stages of the manufacturing process. Manage the service provided by all departments while ensuring quality, on-time delivery within budget.
Gather and review components of campaign specifications from the client. Communicate and manage the implementation of the requirements with internal and external departments following company processes and procedures.
Liable for producing and/or appropriately distributing the necessary documents, instructions, samples, and reporting to all departments in accordance with client requests and requirements. Verify and maintain the accuracy and currency of information within systems.
Enter data within internal systems for all required job information: kits, quantities, data requirements, job instructions, material codes, mail and event dates, piece attributes, samples, CAPS information, order of insertion, bill of lading, and other job specific information.
Ensure accurate and timely job instructions for print, lettershop, and data processing. Validate that job instructions align with client provided instructions.
Enter required data within customer systems.
Generate internal and external documents and reports, such as postage requests, freight and commingle reports, production counts, financial saves, quality saves, year to date invoicing, paper usage, and billing.
Provide client specific reporting.
Examine completed ready to mail and production samples for quality.
Review and correct mail dates, in accordance with client requirements, after data processing.
Ensure mail statements are available after scheduled mail date and project completed as expected.
Responsible for the verification of quality print proofs, laser audits, and package samples to achieve client production approval in accordance with established schedule. Communicate approvals to internal departments and/or suppliers or partners.
Accountable for manufactured and supplied materials and associated internal/external order processing, procurement, deficiencies, and reporting.
Calculate print counts based on client data and production requirements.
Order paper and supplies for internal and external services.
Issue Purchase Orders as applicable.
Manage workflow with internal departments, outside suppliers, and partners.
Prioritize and monitor the delivery order of all components to maintain lettershop production flow and established schedule.
Receive and processes bill of lading.
Verify that materials comply with equipment specifications.
Analyze remaining inventory levels with expected balances.
Follow through with client material disposition.
Under the direction of Account Executive, manage, renegotiate, and communicate status changes and schedule revisions to client and appropriate internal departments.
Inform Account Executive and appropriate departments of revised client requirements and changes in volume or business activity.
Assist Account Executive with the implementation and integration of new business from new and existing customers.
Under the direction of Account Executive, communicate and negotiate any necessary or desired revisions with client regarding campaign specifications/requirements.
Under the direction of Account Executive, review and analyze package formats and scope of campaigns with client, IT, production, and USPS to attain final acceptance.
Under the direction of Account Executive, review, investigate, and respond to quality issues and participate in corrective action efforts.
Under the direction of Account Executive, make decisions and negotiate results regarding client specific issues/topics while creating and maintaining a win-win situation for both the client and JSM.
Participate and/or present in client visits/trips for business purposes. Effectively represent JSM’s services to client(s) and prospects.
Work towards continuous improvement and expertise in Direct Mail.
Comply with company policies and procedures and promote company values and culture.

Additional Responsibilities:

Provide off-hours support.
Work a modified schedule as needed.
Perform other duties as may be assigned.

Requirements
Education & Experience:

Bachelor in Marketing or Business discipline or equivalent experience.
Three or more years of professional experience in an Account Management position with direct customer contact preferred

*Benefits*

New Associates become eligible for benefits the 1st of the month following 60 days!
Medical (2 plan designs to choose from)
Dental
Vision
Life & Disability Insurance Options
401K with employer match
Career growth & development
Friendly company culture!

Essential:

Excellent communication – oral, written, and presentation skills.
Ability to negotiate and deal constructively with conflicts and problems.
Ability to present ideas effectively.
Ability to maintain order in an environment of ever changing priorities.
Ability to perform effectively in high-pressure situations while maintaining attention to detail.
Must possess strong leadership skills.
Ability to foresee “big picture” impact on business.
Ability to work on own initiative, plan and organize workloads effectively to meat deadlines.
Strong organizational and planning skills.
Skilled in fast and accurate data entry.
Ability to work effectively with computer systems. Must be proficient in Excel.
Solid mathematical skills.
Demonstrated ability to achieve successful outcomes when faced with challenging situations.
Demonstrated ability to establish constructive and cooperative working relationships with others, and maintaining them over time.
A desire to develop and improve your knowledge of the Direct Mail industry through continuous learning and professional qualifications.

Beneficial:

Demonstrated knowledge in direct mail service offerings.
Demonstrated knowledge of production floor equipment requirements, specifications and function.
Demonstrated knowledge of direct mail data processing and programming requirements.
Demonstrated knowledge in USPS regulations as it pertains to the design, qualification, and postage costs of Direct Mail.

Job Type: Full-time

Work Location: In person

Quick Apply

Refine Your Search

Account Relationship Associate jobs

Account Manager

Insurance- Commercial Lines Account Manager

Inside Sales Representative- Countertops and Flooring Bllingual (English/ Polish)

Marketing Sales Associate

Optical Sales Associate

Wireless Sales Associate

Universal Banker

Insurance Account Manager - Commercial Lines

Underwriter/Senior Underwriter

Automotive Sales Associate -EXPERIENCED!

Construction Sales Consultant

Boat Sales Associate

Sales Associate/ Account Executive

Energy Services Advisor (Business Development/Account Management)

Marketing Coordinator - University of Jamestown

Financial Services Associate

Automotive Parts Counter Sales Associate

Senior Accounting Specialist

Pierre CDJR & Ford of Hermiston Sales Associate

Sales Manager (B2B SaaS Sales)

I want to receive the latest job alert for Account Relationship Associate

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