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IT Help Desk Associate
Mitchell Companies —Gulfport, MS
- $49,400 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
Quick Apply
Associate Network Engineer
Impact Consulting Solutions, Inc. —Remote
- $60,000 - $70,000 a year
- Contract
- Remote
- Entry level
- 401(k)
Quick Apply
Data Center IT Operations Engineer
Tellusicom INC —Santa Clara, CA
- $4,500 - $4,950 a month
- Full-time
- English
- Mid-level
- Bachelor's degree
- Opportunities for advancement
Quick Apply
IT Security Engineer
Manpower Engineering —Foster City, CA
- $90 - $100 an hour
- Analysis skills
- IT
- In-person
- Health savings account
- Disability insurance
Quick Apply
Data Center IT Operations Technician
Tellusicom INC —Santa Clara, CA
- $3,000 - $3,066 a month
- Full-time
- English
- Windows
- Linux
- Opportunities for advancement
Quick Apply
Entry-Level Computer Support Technician
IT-Solution Services LLC —Tannersville, PA
- $22 - $25 an hour
- Part-time
- Remote
- Windows
- Analysis skills
- Fair chance
- Health insurance
- Dental insurance
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Network Engineer
Syntiro Networks, Inc —Remote
- $30 - $60 an hour
- Full-time
- Remote
- Heavy lifting
- Mid-level
- Analysis skills
- Flexible schedule
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Information Technology Generalist I
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $78,000 - $85,500 a year
- Full-time
- Customer service
- Mid-level
- Under 1 year
Quick Apply
IT Technician
ebm-papst Inc. —Farmington, CT
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- In-person
- Associate's degree
Quick Apply
IT Infrastructure & Security Engineer
Paragone Solutions, Inc. —Remote
- Full-time
- Azure
- 5 years
- Microsoft Office
Quick Apply
IT Specialist
HERITAGE PROVIDER NETWORK, INC. —Santa Clarita, CA
- $66,560 - $80,000 a year
- Clinic
- Bachelor's degree
- Travel
- Travel reimbursement
- Relocation assistance
Quick Apply
IT Support Analyst II
Radiology Partners Inc —Remote
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d
IT Support Tier I
ACF Technologies, Inc. —Remote
- $18 - $21 an hour
- On call
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
Jr. Systems Administrator
Paragone Solutions, Inc. —Remote
- Part-time
- Military
- Analysis skills
- US work authorization
Quick Apply
IT Contractor (Level 1/2)
TeamLogic IT, Mt Pleasant, SC —Park Circle, SC
- $35 - $60 an hour
- Contract
- Hybrid work
- Computer literacy
- English
- Mid-level
- Mileage reimbursement
- Work from home
Quick Apply
Junior Network & Systems Administrator
Diamond Graphics —Ramsey, MN
- $65,000 - $80,000 a year
- Mid-level
- 2 years
- Communication skills
Quick Apply
IT Support Engineer
Fabergent —Miami, FL
- Weekends as needed
- Bachelor of Science
- Mid-level
- Microsoft Office
Quick Apply
Network Engineer (Cisco)
Core BTS, INC. —Pleasantville, NY
- $50 - $55 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
Quick Apply
Jr. Azure Technician
Paragone Solutions, Inc. —Remote
- Part-time
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Fractional IT Support Technician
Interdependence —Remote
- Monday to Friday
- Remote
- 5 years
- Mid-level
- Continuous improvement
Quick Apply

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IT Help Desk Associate

Mitchell Companies -
Gulfport, MS

Quick Apply

Job Details

Full-time
$49,400 a year

Qualifications

Computer operation
IT user and group management
Equipment troubleshooting
Internal employee customer service
Productivity software support
Desktop applications
Productivity software
Identity and access management (IAM) solutions
Associate's degree
IT department experience

Full Job Description

Position: IT Help Desk Associate

Reports to: Systems Engineer

Location: Gulfport, MS

Position Summary

The IT Help Desk Specialist is responsible for providing day-to-day technical support to employees across the organization. This role serves as the first point of contact for Tier 1 IT issues, including troubleshooting hardware, software, and access-related requests.

This position focuses on timely resolution of common technical issues, clear communication with end users, and proper escalation of more complex problems to the IT Manager or external partners.

Key Responsibilities

Serve as the primary point of contact for Tier 1 IT support requests (in-person, phone, and ticketing system)
Troubleshoot and resolve common issues related to:
Workstations, laptops, and mobile devices
Password resets and account access
Email, printers, and basic network connectivity
Standard business applications (e.g., Microsoft Office, ADP access, etc.)
Log, track, and update all support requests in the ticketing system
Ensure timely response and resolution in line with service expectations
Escalate unresolved or complex issues to the Technology Manager or appropriate vendor
Set up and configure new hire equipment (computers, accounts, system access)
Support onboarding and offboarding processes (account creation, access removal, equipment handling)
Maintain and organize IT equipment inventory
Assist with basic system updates, patches, and routine maintenance tasks
Provide clear, user-friendly guidance to employees with varying levels of technical experience
Follow established IT policies, security protocols, and documentation standards
Other duties as assigned

Qualifications

Required:

1–3 years of experience in an IT support or help desk role
Associates degree with technical focus
Basic knowledge of:
- Windows operating systems
- Microsoft 365 / Office applications
- Active Directory (user account management, password resets)
Strong troubleshooting and problem-solving skills
Ability to communicate technical information in simple, clear terms
Organized and able to manage multiple requests at once
Customer-service mindset and ability to work with colleagues at all levels

Preferred:

Experience with ticketing systems, such as Spiceworks
Familiarity with basic networking concepts (Wi-Fi, VPN, connectivity issues)
Experience supporting hourly or field-based workforces

Work Environment:

This position operates in a professional office environment combined with beverage distribution warehouse. This is a full-time position, standard working hours are Monday through Friday. Occasional evening or weekend work may be required. Minimal travel (less than 10%).

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Ability to lift and move up to 10 lbs. of equipment.

Additional Information:

This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to assign or reassign other related duties and responsibilities as needed to meet organizational needs.

Equal Employment Opportunity Statement:

Mitchell Companies is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Quick Apply

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IT Help Desk Associate

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