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Operations Supervisor

Superior Flying Services, LLC
Superior, WI

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Job Details

Full-time
$60,000 - $80,000 a year

Benefits

Paid holidays
Health insurance
Paid time off

Qualifications

Customer communication
Air transportation employee supervision
Team leadership
Safety regulations
Airfield fueling safety control
Schedule management
Driver's License
Supervising experience
Federal Aviation Regulations
Leading team collaboration initiatives
Business Administration
Productivity software
Safety management experience within transportation industry
Business
Associate's degree
Aircraft fueling
Managing air transportation teams

Full Job Description

POSITION SUMMARY

SFS is seeking an experienced and motivated Airport / FBO Operations Supervisor to lead the day-to-day operations of our fixed base operation. This is a leadership role responsible for ensuring a safe, efficient, and customer-focused environment across all FBO services — including fuel, ground handling, line operations, facility/airfield management, and customer relations. The ideal candidate brings a strong aviation background, proven management experience, and the professional presence to represent SFS to customers, tenants, and airport stakeholders.

KEY RESPONSIBILITIES

Operations Management

Oversee all daily FBO operations including fueling, line service, ground handling, tiedown, hangar rental, and ramp coordination

Develop, implement, and enforce standard operating procedures (SOPs) for all line and ramp operations

Manage fuel inventory, ordering, quality control, and recordkeeping in compliance with industry standards

Oversee facility/airfield maintenance and coordinate repair and capital improvement projects

Track and schedule flight school aircraft maintenance

Operate snow removal equipment, mowers and aircraft ground handling equipement

Team Leadership

Recruit, hire, train, schedule, and supervise line service technicians, customer service staff, and other FBO personnel

Conduct regular performance reviews, mentoring, and professional development for all direct reports

Foster a safety-first culture and lead by example in all operational and customer-facing activities

Manage staffing levels to meet operational demands, including on-call and after-hours coverage

Customer Experience

Handle customer inquiries, concerns, and escalations promptly and professionally

Build and maintain relationships with corporate flight departments, charter operators, and based tenants

Develop and implement initiatives to improve customer satisfaction and grow FBO revenue

QUALIFICATIONS

Required

Minimum 3 years of aviation operations, FBO management, related airport management experience

Demonstrated supervisory or management experience in a fast-paced operational environment

Strong knowledge of FBO services, ramp operations, aircraft fueling procedures, and aviation safety standards

Familiarity with FAA, TSA, and OSHA regulations applicable to airport and FBO operations

Excellent written and verbal communication skills; ability to represent SFS professionally to customers and stakeholders

Proficiency with standard business software (Microsoft Office or equivalent); experience with FBO management software preferred

Valid driver's license and ability to pass TSA security background check

Preferred

Private Pilot Certificate or higher (instrument rating a plus)

Familiarity with NATA safety standards and completion of NATA Professional Line Service Training (PLST)

High school diploma or equivalent

Existing relationships with corporate aviation clients or charter operators in the Upper Midwest region

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

This position operates in both office and airside environments. The Operations Manager regularly works on the ramp in all weather conditions typical of Northern Wisconsin and must be able to work around aircraft, ground support equipment, and aviation fuels. Candidates must be able to lift up to 50 lbs, stand for extended periods, and be available for occasional after-hours response. A professional appearance and demeanor are required at all times.

COMPENSATION & BENEFITS

Competitive salary commensurate with experience

Health insurance benefit allowance

Paid time off (PTO) and holidays

Opportunity to grow with an expanding aviation business

HOW TO APPLY

Qualified candidates are invited to submit a resume and cover letter describing their relevant experience and why they are the right fit for this role. Applications are reviewed on a rolling basis and the position will remain open until filled.

Pay: $60,000.00 - $80,000.00 per year

Work Location: In person

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Refine Your Search

Activity Security Manager jobs

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Esthetics Instructor

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