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Ad Operations Specialist - Client Success

USA TODAY Co. -
Remote

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Job Details

Full-time
$14 - $19 an hour

Qualifications

Customer communication
Project task coordination

Full Job Description

|Current USA TODAY Co. Employees- Please ensure you are using our abbreviated process on the internal Careers site by logging into Dayforce through MyApps|

USA TODAY Co., Inc. is a diversified media company with expansive reach at the national and local level dedicated to empowering and enriching communities. We seek to inspire, inform, and connect audiences as a sustainable, growth focused media and digital marketing solutions company. Through our trusted brands, including the USA TODAY NETWORK, comprised of the national publication, USA TODAY, and local media organizations, including our network of local properties, in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom, we provide essential journalism, local content, and digital experiences to audiences and businesses. We deliver high-quality, trusted content with a commitment to balanced, unbiased journalism, where and when consumers want to engage. Our digital marketing solutions brand, LocaliQ, supports small and medium-sized businesses with innovative digital marketing products and solutions. USA TODAY Co. open roles are featured on various external job boards. When applying to a position at USA TODAY Co., you should be completing an application on USA TODAY Co. Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. To connect with us, visit www.usatodayco.com

The Sales Support Manager works with account executives to enter orders and collect creative assets from clients for print and digital order fulfillment. Duties will include:

Assist with detailed client history reports, billing inquiries and rate requests as needed.
Manage insertion orders utilizing financial systems across multiple markets.
Communicate specs, inventory, availability, and deadlines to the Sales team, in addition, provide market specific information, such as date options, zoning options, special sections, etc.
Own the process of receiving, modifying and uploading creative assets including communication between client, sales and designers.

This role is an excellent opportunity to learn and develop skills in multiple areas within the advertising industry. Some graphic design experience is beneficial but not required. The capacity and organizational skills to coordinate and execute a high volume of tasks is also a must. The role also requires the ability to multitask and work within strict deadlines.

Here’s What You’ll Do:

Work closely with sales executives to order multiple campaign tactics within deadlines and expected SLAs.
Communicate specs and collect creative assets and materials from clients.
Works as the liaison between the customer, account managers, account executives and designers in developing high-quality creative assets.
Communicates with customers on all ad production matters, including but not limited to deadlines, material needs, ad copy, proofs and corrections.
Generates clear layouts, provides style examples and assembles needed materials. Review design quality and proofs to ensure quality and accuracy.

Desired Skills and Experience:

Strong communication and interpersonal skills. Ability to effectively communicate with customers and team members.
Possesses strong organizational skills, ability to manage multiple tasks, prioritize effectively and meet deadlines.
Proficiency in Microsoft Office, including Excel, Outlook, and Word. Adobe suite or graphic design experience is a plus.

#LI-REMOTE
#LOCALiQ
#LI-LL
The hourly rate for this role will range between $14.00 and $19.00. Base compensation is reflective of many factors, including, but not limited to, the market in which one lives/works, individual education level, skills, certifications and experience. Note: variable compensation is not reflected in these figures and based on the role, may be applicable.

USA TODAY Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where USA TODAY Co. employs employees. In addition, USA TODAY Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with USA TODAY Co., Inc. Applicants who require such accommodation should contact USA TODAY Co., Inc.’s Recruitment Department at [email protected]. Applicants must be authorized to work in the applicable location. Applications from outside these regions will be removed from our system after submission.

Apply Now

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