Position Summary
The Customer Service & Office Coordinator is responsible for delivering outstanding customer service while ensuring the smooth day-to-day operation of the office. This individual will serve as the first point of contact for homeowners reaching out to FB StormX, coordinating appointments, following up with customers, and supporting daily operations to provide a professional, organized, and efficient customer experience.
Key Responsibilities
- Answer incoming phone calls and respond to customer inquiries in a professional and courteous manner.
- Respond promptly to emails, WhatsApp messages, and website inquiries.
- Schedule and coordinate estimates, consultations, and service appointments.
- Follow up on submitted estimates and maintain communication with prospective customers.
- Update and maintain customer information in Salesforce CRM.
- Coordinate the field team's daily schedule.
- Prepare documents, estimates, and other administrative communications.
- Follow up on pending jobs to ensure customer satisfaction.
- Maintain organized digital and physical filing systems.
- Provide administrative support and assist with projects that contribute to the company's growth.
Desired Qualifications
- Excellent verbal and written communication skills.
- Positive attitude with a strong customer service mindset.
- Exceptional organizational and multitasking abilities.
- Proficiency in Microsoft Office (Outlook, Word, and Excel).
- Ability to quickly learn new software applications, particularly Salesforce CRM.
- Fluent in English; bilingual (English/Spanish) is preferred.
- Self-motivated with the ability to work independently and take initiative.
- Strong attention to detail and commitment to delivering high-quality service.
Personal Qualities
We are looking for someone who is:
- Friendly and empathetic with customers.
- Organized and dependable.
- Proactive and self-motivated.
- Responsible and punctual.
- Solution-oriented with strong problem-solving skills.
- Able to remain professional and courteous while working in a fast-paced environment.
Pay: From $18.00 per hour
Work Location: In person
