Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Service Operations Representative
RoadRunner Recycling Inc. —Remote
- $21.00 - $24.04 an hour
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Healthcare Customer Service Representative
University of Colorado Medicine —Remote
- $22 - $25 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Health insurance
- Opportunities for advancement
Client Support Representative I (Product Support Representative I) -REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
Customer Service Representatives- Remote
Sutherland —Atlanta, GA
- $14 an hour
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Paid training
- Health insurance
Quick Apply
Billing Coordinator
Blue Star Partners LLC —Remote
- $20 - $25 an hour
- Call employer
- Remote
- Microsoft Word
- Mid-level
- High school diploma or GED
- 401(k) 4% Match
- 401(k) matching
Quick Apply
Data Operations Associate
The Trevor Project —Remote
- $30 - $31 an hour
- Full-time
- Remote
- English
- Mid-level
- SQL
- Paid holidays
- Health insurance
Quick Apply
14d
Healthcare Customer Service Representative - Remote
Teleperformance —Remote
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance
Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)
Aureon —Galesville, WI
- Remote
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Data Entry Representative
Property Management Services of Texas —Boston, MA
- $56,954 - $60,953 a year
- Full-time
- Office
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Quick Apply
Customer Support Representative / Contact Center Agent (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Sales
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Nevada
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Desktop Support Technician I
Empower AI Inc. —Remote
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- High school diploma or GED
Remote --- Automotive Customer Service Representative
Teleperformance —Remote
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance
Product Support Representative IV - REMOTE
Net Health —Pittsburgh, PA
- $19.62 - $24.52 an hour
- Weekends as needed
- Remote
- Oracle
- 3 years
- High school diploma or GED
- Health insurance
Quick Apply
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Virginia
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Cash Posting Specialist - Digitech - Remote
Sarnova —Remote
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Math
- 401(k)
Quick Apply
6d
Customer Service Representative - Remote
NeoPollard Interactive —Lansing, MI
- Remote
- Windows
- High school diploma or GED
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
Gross Room Supervisor-Pathologists' Assistant
WVUH West Virginia University Hospitals —Morgantown, WV
- Full-time
- Ability to sit for extended periods
- Recruiting
- Senior level
Registered Nurse 2 East Med Surg
Uniontown Hospital —Uniontown, PA
- Full-time
- Nursing
- RN License
- Hospital

I want to receive the latest job alert for Advanced Support Representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Advanced Support Representative jobs near

Helpdesk Support jobs in Remote

Healthcare Customer Service Representative jobs in Remote

Data Entry Clerk jobs in Boston, MA

Customer Service Representative jobs in Atlanta, GA

Automotive Customer Service jobs in Remote

Billing Coordinator jobs in Remote

Operations Associate jobs in Remote

Call Center Representative jobs in Virginia

Customer Service Representative jobs in Lansing, MI

Customer Service Representative jobs in Nevada

Operations Representative jobs in Remote

Customer Support Representative jobs in Pittsburgh, PA

Desktop Support Technician jobs in Remote

Product Support jobs in Pittsburgh, PA

It Support jobs in San Francisco Bay Area, CA

Peer Support jobs in Lincoln, NE

Helpdesk Support jobs in Gibbsboro, NJ

Helpdesk Support jobs in Austell, GA

Helpdesk Support jobs in Savannah, GA

Helpdesk Support jobs in Rocky Hill, CT

Helpdesk Customer Support

Public Health Institute -
Remote

Apply Now

Job Details

Full-time
$34.54 - $50.07 an hour

Qualifications

Customer communication
Network troubleshooting
Microsoft Excel
Microsoft Access
Microsoft Outlook
Server troubleshooting
HIPAA
SQL
Virtualization tools
SQL Server Management Studio
Healthcare privacy protection
Health information regulatory compliance
SharePoint
Citrix
Active Directory management

Full Job Description

Helpdesk Customer Support

Posting Number: #2137

Position Title: Helpdesk Customer Support

Closing Date: Until Filled

Location: Remote, USA

The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

PHI was distinguished as one of the top 50 “Best Non-Profit Organizations to Work For” by the Non-Profit Times in a national search.

POSITION SUMMARY

The Helpdesk Customer Support provides customer-facing support for CNExT and CAS software, including troubleshooting, testing, training, and user documentation. This role requires an Oncology Data Specialist–Certified (ODS-C) credential and cancer registry experience. The position is responsible for resolving complex applications, databases, network, and virtualization issues. It also supports customer data conversions and update specifications, writes SQL scripts, and assists with customer implementations and strategic initiatives. The ideal candidate will demonstrate strong cancer registry knowledge, analytical ability, customer service skills, and the capacity to produce clear, accurate documentation. This position reports to the Information Technology Manager II.

This is a remote, regular full-time position based in the United States. Standard hours are Monday through Friday, 5:00 a.m. to 2:00 p.m. Pacific Time (with one-hour unpaid lunch time), with occasional overtime, weekend work, and travel as needed.

Applicants must have an active Oncology Data Specialist–Certified (ODS-C) credential and meet the other listed requirements to be considered for this position.

Full pay range for this position: $34.54 to $50.07 per hour. The typical hiring range for this position is from $34.54 (minimum) to $42.31 (midpoint) per hour. The starting wage is determined based on the candidate’s knowledge, skills, experience, as well as budget availability.

Employment Type: Full Time

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

Software Support – 65%

Provide frontline support for CNExT and CAS software to ensure high-quality customer service.
Utilize cancer registry knowledge to troubleshoot customer needs and recommend solutions.
Configure software in Citrix and other virtualized environments.
Diagnose and resolve application, network, database, PC, and thin-client issues.
Manage help desk tickets from intake through resolution, including documentation and follow-up.
Identify defects, submit enhancement requests, and escalate complex issues when appropriate.
Deliver customer training and support enterprise-level projects.
Use SQL Server and diagnostic tools to investigate and resolve technical issues.

Software Testing – 15%

Participate in software testing to confirm quality, functionality, and performance.
Document defects clearly and communicate findings to development teams.

Technical Duties – 10%

Provide end-user technical support and research complex issues.
Write SQL queries and contribute technical content for internal and customer-facing communications.
Evaluate user needs related to CNExT and associated products.

Other Duties – 10%

Train and mentor less experienced team members.
Participate in continuing education, conferences, and user training sessions.
Support updates to customer records and internal systems.
Contribute ideas to improve systems, processes, and team productivity.
Cross train in other areas of CNET Solutions to provide coverage as needed.
Access to Protected Health Information. This role requires access to Protected Health Information and compliance with all C/NET Solutions and Public Health Institute confidentiality and HIPAA policies.
Maintain an active Oncology Data Specialist–Certified (ODS-C) credential.
Perform other duties as assigned, including occasional overtime and weekend work.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

Maintain an active Oncology Data Specialist–Certified (ODS-C) credential.
Associate degree with one year or high school diploma with three years of related experience required.

Other Required Qualifications

Advanced troubleshooting skills across PCs, servers, networks, and relational databases.
Working knowledge of Active Directory, SQL Server, Microsoft Access, and SQL Management Studio.
Familiarity with Citrix, VMware, AppV, and related virtualization technologies.
Knowledge of HIPAA, health informatics, health information management, or cancer registry operations.
Strong customer service, communication, organization, analytical, and time management skills.
Ability to manage multiple priorities, work independently, and resolve complex issues under tight deadlines.
Proficiency with Microsoft Outlook, Word, Excel, Access, and SharePoint.
Ability to work occasional overtime and weekends, as needed.
Bachelor’s degree in a related field preferred.

EEO Statement

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

ADA Statement:

The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at [email protected].

#LI-REMOTE

To apply for any position, you must create an account on the Public Health Institute’s job application site. After creating your account, you may search the open positions and apply for the specific position that interests you. Please note, mailed and emailed applications will not be accepted.

We’re so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at [email protected].

Additional information about PHI’s benefits and compensation offerings can be found here.

Apply Now

Refine Your Search

Advanced Support Representative jobs

Helpdesk Customer Support

Service Operations Representative

Healthcare Customer Service Representative

Client Support Representative I (Product Support Representative I) -REMOTE

Customer Service Representatives- Remote

Billing Coordinator

Data Operations Associate

Healthcare Customer Service Representative - Remote

Customer Support Representative / Contact Center Agent (REMOTE WISCONSIN)

Data Entry Representative

Customer Support Representative / Contact Center Agent (REMOTE IOWA)

Call Center Remote Customer Service Representative

Desktop Support Technician I

Remote --- Automotive Customer Service Representative

Product Support Representative IV - REMOTE

Call Center Remote Customer Service Representative

Cash Posting Specialist - Digitech - Remote

Customer Service Representative - Remote

Gross Room Supervisor-Pathologists' Assistant

Registered Nurse 2 East Med Surg

I want to receive the latest job alert for Advanced Support Representative

Related Searches

Explore jobs in more locations

Helpdesk Customer Support

POSITION SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

Software Support – 65%

Software Testing – 15%

Technical Duties – 10%

Other Duties – 10%

QUALIFICATIONS

Minimum Qualifications

Other Required Qualifications

Job Seeker Tools

Employer Tools

Browse

Stay Connected