Top 36465 Advanced Support Representative Jobs

Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr
Fallon Health —Worcester, MA
- $22 an hour
- Call employer
- Hybrid work
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Paid time off
Client Support Representative I (Product Support Representative I) -REMOTE
Net Health —Pittsburgh, PA
- $19 an hour
- Weekends as needed
- Remote
- Oracle
- Salesforce
- High school diploma or GED
- Health insurance
Quick Apply
Helpdesk Customer Support
Public Health Institute —Remote
- $34.54 - $50.07 an hour
- Overtime
- Remote
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
Healthcare Customer Service Representative - Remote
Teleperformance —Remote
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance
Remote --- Automotive Customer Service Representative
Teleperformance —Remote
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
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Healthcare Customer Service Representative
University of Colorado Medicine —Remote
- $22 - $25 an hour
- Full-time
- Remote
- Research
- Mid-level
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Call Center Remote Customer Service Representative
VIMO INC —Portland, OR
- $17.00 - $19.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Call Center Remote Customer Service Representative
D&A CONSULTING SERVICE LLC —Virginia
- $17.00 - $18.50 an hour
- Full-time
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- Background check
- 18 years or older
- Spanish
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Customer Service Representative
WorldVia —Florida
- Full-time
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- Research
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10d
Claims Customer Service Representative II (Remote)
American Medical Association —Chicago, IL
- $23.63 - $30.83 an hour
- Remote
- Microsoft Excel
- Mid-level
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- Disability insurance
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7d
Product Support Representative IV - REMOTE
Net Health —Pittsburgh, PA
- $19.62 - $24.52 an hour
- Weekends as needed
- Remote
- Oracle
- 3 years
- High school diploma or GED
- Health insurance
Quick Apply
Customer Service Representative
Sentara Hospitals —Virginia Beach, VA
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Travel
- 403(b) matching
- Paid parental leave
Quick Apply
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative I
Sentara Hospitals —Virginia Beach, VA
- Full-time
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- High school diploma or GED
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- Epic
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Quick Apply
11d
Remote --- Automotive Sales & Service Representative
Teleperformance —Remote
- Full-time
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
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Customer Support Representative
Culligan 48MN —Merrillville, IN
- $19 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Health insurance
Quick Apply
Customer Service Representatives- Remote
Sutherland —Atlanta, GA
- $14 an hour
- Full-time
- Remote
- High school diploma or GED
- Communication skills
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Regional Medical Director
TapestryHealth —Orlando, FL
- $200,000 - $250,000 a year
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- 3 years
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Supervisor, Respiratory Care - Nights
University of Missouri Health Care —Columbia, MO
- $78,520.00 - $127,961.60 a year
- 12 hour shift
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Class Associate Attorney
Blackstone Law —Beverly Hills, CA
- $120,000 - $200,000 a year
- Full-time
- Hybrid work
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- In-person
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Call Center Service Reps – Hybrid/Remote! Training! Benefits! Career Path! $22/hr

Fallon Health -
Worcester, MA

Apply Now

Job Details

$22 an hour

Benefits

Health insurance
Paid time off
Opportunities for advancement

Qualifications

Microsoft Word
Customer communication
Documentation tools
Typing
Quality data entry
Customer data entry

Full Job Description

Overview:

Fantastic Call Center Opportunities with training, career path advancement, great benefits, paid time off, heath insurance and more..

The REMOTE work model can commence after approximately 8-9 weeks of on-site training in Worcester, MA. Must be able to type 25 WPM net.

Many day shifts are available and are discussed during the interview process.

The Great Opportunity:

It’s an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the Fallon Health organization including our products, services, functions, and people.

Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an Fallon brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and constitutively troubleshooting inquiries, you will be solving their needs and concerns.

In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area’s such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation.

As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan. We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify.

Responsibilities:

Position Overview:

The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits.

Some key responsibilities include:

Ownership for development of knowledge and skills, as training program provides material and framework for success.
Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry.
Clear and concise documentation of call detail for tracking of member/ provider contacts.
Identification and communication of trends that are indicative of enterprise service issues.
Escalation of member/provider concerns and servicing issues.
Appropriate execution of corporate and department policies/ practices.

Qualifications:

High school diploma or GED is preferred but we would consider relevant customer service call center work experience in lieu of this.
Bachelor’s degree or advanced education is also preferred but not required.
2+ years professional work experience preferably in a customer facing inbound call-center setting
The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role

About Fallon Health:

Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation’s top health plans, and is the only health plan in Massachusetts to have been awarded “Excellent” Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org

Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay Range Disclosure:

In accordance with the Massachusetts Wage Transparency Act, the pay rate for this position is $22 per hour, which reflects what we reasonably and in good faith expect to pay at the time of posting.

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