Top 19053 Advanced Technical Support Representative Jobs

Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon —West Des Moines, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Cat Scan Technologist
University of Missouri Health Care —Columbia, MO
- $32.82 - $53.57 an hour
- Full-time
- Mid-level
- Critical & Intensive Care
- Patient care
- Paid holidays
- Loan repayment program
Nursing Manager of Regulatory Compliance
Signature Healthcare —Brockton, MA
- $42 - $60 an hour
- Full-time
- Hospital
- Word processing
- 3 years
Quick Apply
Supervisor, Respiratory Care - Nights
University of Missouri Health Care —Columbia, MO
- $78,520.00 - $127,961.60 a year
- 12 hour shift
- Acute care
- Inpatient
- Mid-level
- Paid holidays
- Loan repayment program
Senior HRIS Analyst - Workday Time Tracking, Absence, Leave and Scheduling (Onsite Only)
Energy Transfer Partners —Houston, TX
- Full-time
- 7 years
- Microsoft Excel
- Writing skills
- Profit sharing
- Paid time off
Radiation Therapist
Radiation Billing Solutions Inc —Enterprise, AL
- Full-time
- Bachelor of Science
- BLS Certification
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
14d
Internet & Phone Sales Representative
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Installation Technician (Audio Visual) New Jersey
Cenero LLC —Lebanon, NJ
- $21.50 - $31.75 an hour
- Clean driving record
- High school
- Construction site
- Health savings account
- Paid holidays
Lead Project Manager
API Heat Transfer —Buffalo, NY
- $85,000 - $100,000 a year
- Online Application
- Microsoft Excel
- 5 years
- Engineering
- Health insurance
- 401(k)
Quick Apply
Technical Service Representative
Minerals Technologies —Phoenix, AZ
- Full-time
- Mid-level
- 3 years
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Automotive Technical Trainer (Technical Trainer) (Indianapolis, IN)
Club Assist —Indianapolis, IN
- From $78,000 a year
- Extended hours
- Background check
- Classroom
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Structural Engineer
Kelvion Products Inc —Catoosa, OK
- Overtime
- Microsoft Outlook
- Bachelor of Science
- English
Quick Apply
Health System Privacy Officer
University of Missouri Health Care —Columbia, MO
- $145,808 - $237,848 a year
- Full-time
- 7 years
- Writing skills
- HIPAA
- Paid holidays
- Health insurance
Physician - Internal Medicine
Loyal Source Government Services —El Paso, TX
- $200 an hour
- Full-time
- CPR Certification
- Medicine
- Microsoft Excel
Quick Apply
Sr. Advisor - Global Technical Services Molecule Steward - Dry Products
Lilly —Indianapolis, IN
- $117,000 - $209,000 a year
- Full-time
- 7 years
- Bachelor of Science
- Analysis skills
- Health insurance
- Dental insurance
Heavy Equipment Technical Trainer
Milton CAT —Milford, MA
- $80,000 - $100,000 a year
- Online Application
- Background check
- Classroom
- Customer service
- Fuel card
Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Call Center Sales Representative I (Entry-Level)
MCI Careers —Las Cruces, NM
- $13.10 - $14.10 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Paid holidays
Payroll Specialist
Select Sires Member Coopertive —Logan, UT
- $21.00 - $28.76 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Sales Representative
Doering Company —Clear Lake, MN
- $50,000 - $55,000 a year
- Full-time
- Sales
- 5 years
- Bachelor of Science
- Travel reimbursement
- Mileage reimbursement
Quick Apply

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Advanced Technical Support Representative jobs near

Tier 1 Technical Support Representative (REMOTE IOWA)

Aureon -
West Des Moines, IA

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Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

Advanced Technical Support Representative jobs

Tier 1 Technical Support Representative (REMOTE IOWA)

Cat Scan Technologist

Nursing Manager of Regulatory Compliance

Supervisor, Respiratory Care - Nights

Senior HRIS Analyst - Workday Time Tracking, Absence, Leave and Scheduling (Onsite Only)

Radiation Therapist

Internet & Phone Sales Representative

Installation Technician (Audio Visual) New Jersey

Lead Project Manager

Technical Service Representative

Automotive Technical Trainer (Technical Trainer) (Indianapolis, IN)

Structural Engineer

Health System Privacy Officer

Physician - Internal Medicine

Sr. Advisor - Global Technical Services Molecule Steward - Dry Products

Heavy Equipment Technical Trainer

Enterprise Imaging Informatics Supervisor

Call Center Sales Representative I (Entry-Level)

Payroll Specialist

Sales Representative

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