Top 5 Advertising Checking Bureau Jobs

Customer Service Representative
Advertising Checking Bureau —Memphis, TN
- Full-time
- Microsoft Outlook
- Computer literacy
- Basic math
Quick Apply
Account Specialist
Advertising Checking Bureau —Memphis, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
Billing Clerk
Advertising Checking Bureau —Memphis, TN
- Full-time
- Office
- Math
- Ability to sit for extended periods
Quick Apply
Quality Control Specialist-Hybrid
The Advertising Checking Bureau, Inc. —Tempe, AZ
- $19 - $20 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Dental insurance
- 401(k)
Quick Apply

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Customer Service Representative

Advertising Checking Bureau -
Memphis, TN

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Job Details

Full-time

Qualifications

Computer operation
Microsoft Outlook
Computer literacy
Spreadsheets
Basic math
High school diploma or GED
Desktop applications
Grammar Experience

Full Job Description

The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors).

DUTIES

Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary.

QUALIFICATIONS

High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.

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Customer Service Representative

Account Specialist

Billing Clerk

Quality Control Specialist-Hybrid

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