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Contact Center Associate
Association of American Medical Colleges —Washington, DC
- $44,455 - $52,300 a year
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
- Paid parental leave
- Paid holidays
6d
Member Services Representative
SECU —College Park, MD
- $18.56 - $27.88 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Academic Advisor
University of Maryland —College Park, MD
- $57,717 - $62,235 a year
- Full-time
- Background check
- School experience
- Customer service
Patient Experience Advisor
Press Ganey —Annapolis, MD
- $81,000 - $115,000 a year
- Online Application
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
Quick Apply
Sales and Service Specialist
Fulton Bank —Greenbelt, MD
- $18.56 - $29.38 an hour
- Full-time
- Office
- High school diploma or GED
- US work authorization
- Wellness program
- Health savings account
11d
People and Culture Store Business Partner
Primark —Hyattsville, MD
- $90,000 - $125,000 a year
- Online Application
- Customer service
- Writing skills
- English
Retail Associate - Georgetown
Aritzia —Washington, DC
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Administrative Assistant III
The Catholic University of America —Washington, DC
- $28.02 - $32.97 an hour
- Full-time
- Nursing
- Microsoft Outlook
- Bachelor of Science
Policy Advisor
US Department of State —Washington, DC
- $121,785 - $158,322 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
9d
Employee Relations Specialist
MedStar Health —Columbia, MD
- $71,843 - $135,907 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Lead Host
Rose's Luxury —Washington, DC
- $25 an hour
- Full-time
- Sanitation
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Relationship Banker
SECU —Silver Spring, MD
- $21.35 - $39.42 an hour
- Full-time
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Beauty Advisor (Inside Sales) Sally Beauty 01785
Sally Beauty Holdings —Silver Spring, MD
- $18.00 - $19.40 an hour
- US work authorization
- Ability to lift 25 pounds
- Entry level
- Health insurance
- Dental insurance
Program Administrative Assistant
Allied Universal® Enhanced Protection Services —Washington, DC
- $40 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- AD&D insurance
- Paid holidays
Quick Apply
13d
Program Assistant, Wildlife Trafficking Alliance (WTA)
Association of Zoos and Aquariums —Silver Spring, MD
- $40,560 - $45,630 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
14d
Host
Little Pearl —Washington, DC
- $20 an hour
- Part-time
- Sanitation
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Career Pathways and Employer Relations Manage
Capitol Technology University —Laurel, MD
- $73,000 - $78,000 a year
- Full-time
- Writing skills
- Mid-level
- University
Quick Apply
Administrative Officer
District of Columbia Federal Public Defender —Washington, DC
- Background check
- Office
- Administrative experience
- Health insurance
- Life insurance
Beauty Advisor
Ulta Beauty, Inc. —Hyattsville, MD
- $17 - $25 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Fair chance
- Dental insurance
- Paid time off

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Contact Center Associate

Association of American Medical Colleges -
Washington, DC

Apply Now

Job Details

Full-time
$44,455 - $52,300 a year
6 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Financial planning services
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
403(b)
Gym membership

Qualifications

High school diploma or GED
Typing

Full Job Description

Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance.

Hybrid Work – Primarily remote roles with the ability to work across the U.S.
Comprehensive Health & Wellness – Medical, dental, and vision coverage; wellness programs; and fitness reimbursement
Generous Time Away – Paid time off, holidays, personal days, sick leave, paid parental leave and short‑ and long‑term disability benefits.
Retirement & Financial Well-Being – 403(b) retirement plan with generous employer contributions and financial planning resources

Family & Care Support – Backup care for children, elders, and pets, plus resources for families with specialized needs
Learning & Purpose: Tuition reimbursement, professional learning and development opportunities and the chance to advance a meaningful mission.

Additional information can be found on our website.

Additional Job Description

Why us, why now?

Contact Center Associate serves as the frontline representative of the Support Center and is responsible for delivering exceptional customer support to a diverse range of AAMC audiences: Pre-Medical Students, Medical Students, Member Institutions, Advisors, and Letter Authors within a multi-channel, high volume Support Center environment. This role handles inbound requests through phone, email, and digital channels, ensuring timely, accurate, and professional assistance with services, programs, and applications supported by the organization. The Specialist also plays an active role in continuous improvement efforts by identifying recurring issues and recommending enhancements to knowledge content and processes.

How you will make an impact?

Customer Support & Issue Resolution:

Serves as the primary point of contact for customer inquiries via phone, email, and other digital channels under close supervision of leadership.
Delivers accurate, timely, and professional assistance using department processes, knowledge articles, and system tools.
Troubleshoots account access, eligibility, program requirements, and site navigation issues.
Documents interactions, case notes, and resolutions thoroughly and accurately in Salesforce CRM.
Meets or exceeds departmental KPIs, including service levels, first-contact resolution, quality standards, adherence, and customer satisfaction.

Case Management & Escalation:

Determines when issues require escalation to a Senior Support Center Specialist and ensures handoff is complete, accurate, and timely.
Follows defined escalation paths to the next level leader, based on complexity.
Monitors pending cases and ensures follow-up tasks are completed within expected timeframes.

Knowledge, Process, and System Improvement:

Identify gaps or inaccuracies in Salesforce knowledge articles and recommends updates.
Submits feedback on recurring issues, system defects, and process inefficiencies.
Participates in user acceptance testing (UAT) for application enhancements, system releases, or new tools.
Supports continuous improvement initiatives within the Support Center.

Professional Development & Team Collaboration:

Partners with ASC Training, Programs, and Knowledge Management to improve process accuracy and customer experience.
Shares trends, common barriers, and customer feedback to inform operational decisions.
Supports team-wide initiatives, meetings, and training sessions as required. ·
Attends training and coaching sessions to maintain competence across programs and systems.
Contributes to a positive and collaborative team culture by supporting colleagues and sharing best practices.
Maintains strong knowledge of services, programs, and system updates.

What you will bring to the role

Required Qualifications:

High School diploma or equivalent
Bachelor's Degree (Preferred)
2 - 4 years of related work experience
Prior experience working in a call center, help desk, or related area required.
Ability to type a minimum of 40+ wpm

Preferred Experience:

Experience working with a CRM system (e.g., Salesforce).
Ability to work in a structured environment with defined metrics and performance expectations.
Intermediate use and knowledge of Windows, MS Office Suites, and Web Applications.
Technical knowledge of navigating and troubleshooting web-based browsers and browser-based applications.

Note: Eligibility is contingent upon candidates working within a 50-mile radius of Washington, DC.

Remote Work Eligibility

This position is eligible for remote work within the Washington DC / Baltimore metro area only.

Compensation Grade Range

$44,455.00-$52,300.00

Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.

If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.

The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team.

Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.

BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Apply Now

Refine Your Search

advisor jobs in Adelphi, MD

Contact Center Associate

Member Services Representative

Academic Advisor

Patient Experience Advisor

Sales and Service Specialist

People and Culture Store Business Partner

Retail Associate - Georgetown

Administrative Assistant III

Policy Advisor

Employee Relations Specialist

Client Success Representative (Remote)

Lead Host

Relationship Banker

Beauty Advisor (Inside Sales) Sally Beauty 01785

Program Administrative Assistant

Program Assistant, Wildlife Trafficking Alliance (WTA)

Host

Career Pathways and Employer Relations Manage

Administrative Officer

Beauty Advisor

I want to receive the latest job alert for advisor in Adelphi, MD

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