Top 156 Affiliated Computer Services Jobs in Raleigh, NC

Patient Access & Support Specialist
UNC Health —Chapel Hill, NC
- $19.78 - $28.12 an hour
- Weekends as needed
- Remote
- Mid-level
- High school diploma or GED
- Conflict management
3d
Emergency Services Project Manager
Carolina Restoration Services of North Carolina Inc —Morrisville, NC
- Weekends as needed
- Background check
- Clean driving record
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
Retail Keyholder (Store 4534)
GameStop Inc —Raleigh, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 5022)
GameStop Inc —Garner, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 0883)
GameStop Inc —Raleigh, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Full Time Assistant Store Manager (Store 0883)
GameStop Inc —Raleigh, NC
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Full Time Assistant Store Manager (Store 4534)
GameStop Inc —Raleigh, NC
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 5243)
GameStop Inc —Apex, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 6670)
GameStop Inc —Morrisville, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 4686)
GameStop Inc —Cary, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Transportation Security Officer
US Transportation Security Administration —Raleigh, NC
- $42,538 - $59,360 a year
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid holidays
Full Time Assistant Store Manager (Store 5022)
GameStop Inc —Garner, NC
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 5420)
GameStop Inc —Wake Forest, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Full Time Assistant Store Manager (Store 4686)
GameStop Inc —Cary, NC
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 3435)
GameStop Inc —Smithfield, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Full Time Assistant Store Manager (Store 6670)
GameStop Inc —Morrisville, NC
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Full Time Assistant Store Manager (Store 5243)
GameStop Inc —Apex, NC
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Retail Keyholder (Store 4696)
GameStop Inc —Durham, NC
- Extended hours
- 18 years or older
- Spanish
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
HPE Morpheus Enterprise - Principal Software Engineer
Hewlett Packard Enterprise —Durham, NC
- $160,000 - $303,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
Full Time Assistant Store Manager (Store 5420)
GameStop Inc —Wake Forest, NC
- Extended hours
- 18 years or older
- Spanish
- Marketing
- Health insurance
- Dental insurance
Quick Apply

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Patient Access & Support Specialist

UNC Health -
Chapel Hill, NC

Apply Now

Job Details

Full-time
$19.78 - $28.12 an hour
3 days ago

Qualifications

Customer communication
Database systems
Client rapport building
Patient complaint handling
Incident Escalation
High school diploma or GED
Conflict management
Typing
Productivity software
Escalation handling
Medical terminology
Cross-functional communication

Full Job Description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Hours for this position are primarily weekday evenings and weekends and will work rotating holidays. Schedule flexibility is preferred to help cover daytime and overnights as needed.

Summary:

UNC Professional Relations is hiring a full-time Patient Access & Support Specialist. Operating 24/7 (including holidays), this department serves as an integral point of contact for multiple service lines supporting the UNC Health Care System as well as non-affiliated contracted practices across the state. UNC Professional Relations is looking for candidates who are skilled in providing excellent customer service to medical professionals as well as a diverse patient population and who also possess strong critical thinking skills. They should be self-motivated, able to multi-task in a fast paced environment, and demonstrate strong critical thinking and problem solving skills.

Responsibilities:

1. Fronting patient calls for nurse triage and identifying conditions needing urgent intervention.

2. Researching and recommending UNC Health Care System providers to new and existing patients based on their needs and preferences

3. Registering new patients, scheduling, canceling, rescheduling and confirming patient appointments for UNC Health Care System primary care and specialty care facilities across the state and collaborating with internal departments and external entities with a goal of providing the right care at the right time

4. Providing administrative front desk support for the UNC Virtual Practice: Schedule management, support with identifying appropriate care access, troubleshoot common issues and provide one call resolutions, document and route patient care needs, maintain strict privacy protocols on digital platform.

5. Coordinating communications between medical professionals for consultation and patient care follow up to ensure patients are receiving timely care.

6. Participating in special projects to add value to the department and it’s support of the UNC Health Care system in a collaborative and respectful way to meet our organizational goals.

7. Maintaining awareness of higher call volumes and taking appropriate action to prioritize and address call waiting queues in order to meet our departmental service level commitments to provide timely patient care and exceptional patient experiences.

8. Accurately document the details of all incoming and outbound calls in real time in Epic in accordance with standard operating procedures (SOPs).

9. Demonstrate a high level of customer service support related to multiple services and telecommunication line offerings including but not limited to: RN Triage support, system access navigation, primary and specialty care scheduling, and virtual front desk support.

Other Information

Other information:
Education Requirements:

High School degree or GED required

Licensure/Certification Requirements:
Professional Experience Requirements:

If Bachelor’s degree, one (1) year of customer service experience, preferably in a health care/patient centered setting. If Associates degree, three (3) years of customer service experience, preferably in a health care/patient centered setting. If High School degree, five (5) years of customer service experience, preferably in a health care/patient centered setting.

Knowledge/Skills/and Abilities Requirements:

Strong verbal and written communication skills with a focus on patient centered care to meet patient and departmental needs; professionalism, active listening, rapport building, facilitating, empathy, conflict resolution, complaint management, and problem solving. ·Provides open, positive mission-focused communication, direction and assistance to all internal and external customers. Express initiative, teamwork and a good attitude. Shows interest and self-motivation. ·Ability to work effectively in fast-paced, constantly changing, demanding work environment while maintaining strong critical thinking, communication, and organizational skills. ·Assumes additional responsibilities while also identifying situations that need 2nd level review/escalation. ·Familiarity with Microsoft Office programs ·Strong personal computer and technology skills (including typing) ·Ability to access and utilize numerous databases simultaneously ·Strong organizational skills and the ability to shift priorities ·Must gain knowledge of the UNC Health Care System and all services we support as well as familiarity with some medical terminology during training. ·Must gain knowledge of and proficiency in following protocols.

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: Patient Access Center - CASI

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $19.78 - $28.12 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Remote

Work Schedule: Variable

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Apply Now

Refine Your Search

Affiliated Computer Services jobs in Raleigh, NC

Patient Access & Support Specialist

Emergency Services Project Manager

Retail Keyholder (Store 4534)

Retail Keyholder (Store 5022)

Retail Keyholder (Store 0883)

Full Time Assistant Store Manager (Store 0883)

Full Time Assistant Store Manager (Store 4534)

Retail Keyholder (Store 5243)

Retail Keyholder (Store 6670)

Retail Keyholder (Store 4686)

Transportation Security Officer

Full Time Assistant Store Manager (Store 5022)

Retail Keyholder (Store 5420)

Full Time Assistant Store Manager (Store 4686)

Retail Keyholder (Store 3435)

Full Time Assistant Store Manager (Store 6670)

Full Time Assistant Store Manager (Store 5243)

Retail Keyholder (Store 4696)

HPE Morpheus Enterprise - Principal Software Engineer

Full Time Assistant Store Manager (Store 5420)

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