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Senior Manager, IT Product Manager

Bain & Co. -
Chicago, IL

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Job Details

Full-time
$164,500 - $206,500 a year

Benefits

Wellness program
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

Roadmap creation (System development task)
Performance monitoring
Tooling
Coaching
Incident management software
Team development
Collaboration with product development teams
IT monitoring tools
Professional development support
Leading team collaboration initiatives
ServiceNow
Scalability
Monitoring system implementation
Product strategy
AI-driven automation
Cloud monitoring
Cross-functional team management
Project stakeholder communication
Stakeholder relationship building
Cloud services
Cross-functional communication
Technical product management experience within tech
Stakeholder management

Full Job Description

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

You’ll join Bain’s [1] Technology Services Group (TSG), a team focused on building and evolving enterprise technology capabilities that enable our business and client teams to operate at their best. You’ll collaborate across engineering, infrastructure, security, operations, and product teams to deliver scalable, modern technology solutions that improve employee experience and operational performance.

WHERE YOU’LL FIT WITHIN THE TEAM

As the Senior Manager, IT Product Manager, you will define and drive the strategic vision for Bain’s ServiceNow ITSM platform and its interconnected ecosystem, including ITOM, ITAM, CMDB, Vulnerability Response, and AIOps capabilities. This role blends product strategy, operational leadership, stakeholder engagement, and platform modernization to help Bain continue advancing its cloud-first and AI-enabled technology operations environment.

You’ll partner with senior stakeholders and cross-functional teams to shape the future of IT service management while ensuring operational excellence, scalable workflows, and measurable business impact.

WHAT YOU’LL DO

Define and evolve the strategic roadmap for the ServiceNow ITSM platform and related operational capabilities
Build alignment across business and technical stakeholders while balancing enterprise priorities and evolving operational needs
Drive adoption of AIOps, observability, and automation capabilities to modernize IT operations workflows
Partner with engineering and infrastructure teams to integrate cloud monitoring and observability tooling into ServiceNow workflows
Lead the development and enhancement of workflows supporting Incident, Change, Problem, Request, Vulnerability, and Patch Management processes
Establish KPIs and experience-level agreements (XLAs) to measure platform health, operational effectiveness, and service maturity
Evaluate tradeoffs, remove roadblocks, and make informed product decisions across complex technical domains
Oversee delivery of AI-enabled ITSM capabilities including virtual agents, intelligent routing, event correlation, and predictive analytics
Collaborate across teams to improve user experience, operational efficiency, and platform scalability
Coach and develop team members while maintaining accountability for delivery outcomes and stakeholder engagement

ABOUT YOU

Required Qualifications

8-12 years of experience in product management or enterprise technology environments
Deep expertise in ServiceNow ITSM capabilities including Incident, Change, Problem, and Request Management
Strong understanding of adjacent ServiceNow modules such as ITOM, ITAM, CMDB, Vulnerability Response, and Discovery/Service Mapping
Experience driving product roadmaps and delivering platform improvements at scale within complex organizations
Familiarity with AIOps concepts and observability tooling including event correlation, anomaly detection, and predictive analytics
Experience integrating cloud operations and monitoring tools with ServiceNow workflows
Strong stakeholder management and communication skills with the ability to influence senior leaders
Experience leading cross-functional collaboration across engineering, operations, and product teams
Demonstrated ability to manage ambiguity, prioritize effectively, and drive execution in fast-paced environments
Experience coaching and developing team members
Bachelor’s degree or equivalent combination of education, training, and experience

Preferred Qualifications

ITIL certification
Agile or formal product management certifications
Experience in professional services or similarly complex enterprise environments

Additional Information

Hybrid: This role follows a hybrid model, requiring in-office presence at least 1 day per week.
Willingness to travel as needed

U.S. COMPENSATION INFORMATION

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best in class benefits package.

Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

In Boston, MA, the good-faith, reasonable annualized full-time salary range for this role is between $172,000 - $206,500
In Chicago, IL, the good-faith, reasonable annualized full-time salary range for this role is between $164,500 - $197,500
Annual discretionary performance bonus
This role may also be eligible for other elements of discretionary compensation
4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company's comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection, and stability in the areas most important to you and your family, including:

Medical, dental, and vision coverage
Generous paid time off, including parental leave, sick leave, and paid holidays
Fully vested 401(k) company contribution
Paid life and long-term disability insurance
Annual fitness reimbursements

References

Visible links
1. https://www.bain.com/careers/work-with-us/integrated-teams/technology-services-group-tsg/

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Refine Your Search

Agent Manager jobs

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