If you're passionate about helping people and enjoy providing exceptional customer service, we'd love to meet you.
AWL is looking for a licensed Life & Health Customer Success Representative to support our growing insurance agency. In this role, you'll help new clients successfully enroll in coverage, answer policy questions, assist with service requests, and work closely with our sales and agency operations teams to ensure a smooth customer experience from enrollment through the life of the policy.
This is an excellent opportunity for someone who enjoys building relationships, solving problems, and making a positive impact—without the pressure of cold calling or high-pressure sales.
This is a full-time remote position for candidates residing in Texas.
What You'll Do
- Welcome new clients and guide them through the onboarding process
- Conduct welcome calls after policies are issued
- Track policy status and ensure applications move smoothly through the underwriting process
- Follow up on outstanding carrier requirements and documentation
- Respond to inbound customer calls and emails with professionalism and urgency
- Assist clients with policy service questions and requests
- Partner with Sales and Agency Operations to deliver an outstanding customer experience
- Identify opportunities to connect customers with our retention or sales teams when appropriate
- Maintain accurate records and documentation
- Support day-to-day agency operations as needed
What We're Looking For
- Active Texas (or resident state) Life & Health Insurance License
- 1+ year of customer service, insurance service, account management, or agency support experience
- Strong communication and relationship-building skills
- Excellent organization and attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Comfortable using multiple computer systems and learning new technology
- Strong problem-solving skills and a customer-first mindset
- Self-motivated and able to work independently in a remote environment
Preferred Qualifications
- Insurance agency or carrier experience
- Customer Success, Account Management, or Client Services experience
- Sales or retention experience is a plus, but not required
Why You'll Love Working Here
- Fully remote position
- Stable, growing company with over 20 years of success
- Collaborative and supportive team environment
- Opportunity to grow your career within a leading insurance technology company
- Competitive compensation and comprehensive benefits
- Work that makes a difference by helping customers protect what matters most
About AWL
AWL (All Web Leads) is one of the nation's leading customer acquisition companies serving the insurance industry. We connect consumers searching for insurance with trusted insurance carriers and agencies across the country.
Founded in Austin in 2005, we've grown from a two-person startup into an industry leader supporting thousands of insurance professionals nationwide. Our team is driven by innovation, collaboration, and delivering exceptional customer experiences.
We've proudly been recognized as one of Austin's Best Places to Work multiple times by organizations including the Austin Business Journal, Austin American-Statesman, Built In, and Glassdoor.
If you're looking for a remote opportunity where you can build relationships, help customers, and grow your career, we'd love to hear from you.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Provide your NPN
- What is a good email and phone number we can reach you?
License/Certification:
- Insurance Producer License (Preferred)
Location:
Work Location: Remote
