Top 3435 Amazon.com Jobs in Bothell, WA

Sr. Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $148,700 - $201,200 a year
- Full-time
- 3 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
Principal TPM, Core Search
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Senior level
- AD&D insurance
- Health insurance
Systems Development Engineer, Platform Engineering and Emerging Technologies (PEET)
Amazon Development Center U.S., Inc. —Seattle, WA
- $129,200 - $174,800 a year
- Full-time
- 1 year
- Senior level
- AD&D insurance
- Health insurance
1d
Systems Development Engineer - Identity, Cryptography and Identity Management
Amazon Development Center U.S., Inc. —Seattle, WA
- $129,200 - $174,800 a year
- Full-time
- 7 years
- Senior level
- AD&D insurance
- Health insurance
1d
ADC Engineer, Identity
Amazon Development Center U.S., Inc. —Bellevue, WA
- $116,900 - $167,400 a year
- Full-time
- Senior level
- 2 years
- AD&D insurance
- Health insurance
1d
Principal Technical Program Manager, Amazon Customer Service
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 5 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
1d
Windows Systems Engineer, Region Services Corporate Infrastructure (Vector) Team
Amazon Development Center U.S., Inc. —Bellevue, WA
- $116,900 - $167,400 a year
- Full-time
- Senior level
- AD&D insurance
- Health insurance
1d
Systems Development Engineer, S3
Amazon Development Center U.S., Inc. —Seattle, WA
- $129,200 - $174,800 a year
- Full-time
- Mid-level
- 4 years
- Leadership
- AD&D insurance
- Health insurance
1d
Applied Scientist, Prime Video - Content Localization, Understanding & Enrichment
Amazon.com Services LLC —Seattle, WA
- $142,800 - $193,200 a year
- Full-time
- Senior level
- 4 years
- AD&D insurance
- Health insurance
1d
Systems Development Engineer, Platform Engineering & Emerging Technology
Amazon Development Center U.S., Inc. —Seattle, WA
- $99,100 - $160,000 a year
- Full-time
- 1 year
- Senior level
- AD&D insurance
- Health insurance
1d
Sr Worldwide GTM Specialist - GenAI, Amazon Bedrock, Data & AI GTM
Amazon Web Services, Inc. —Seattle, WA
- $147,900 - $220,200 a year
- Full-time
- 3 years
- Fair chance
- Senior level
- AD&D insurance
- Health insurance
1d
Applied Scientist, Prime Video - Title Lifecycle Presentation
Amazon.com Services LLC —Seattle, WA
- $142,800 - $193,200 a year
- Full-time
- Mid-level
- 4 years
- AD&D insurance
- Health insurance
Material Coordinator, Warehouse, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC —Everett, WA
- Up to $32 an hour
- Overtime
- 18 years or older
- ERP systems
- Forklift
- Employee assistance program
- 401(k) matching
Inventory Specialist , Leo
Amazon Kuiper Manufacturing Enterprises LLC —Redmond, WA
- $32 - $33 an hour
- Full-time
- 18 years or older
- Ability to walk for extended periods
- ERP systems
- Employee assistance program
- 401(k) matching
7d
Warehouse Planner, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC —Kirkland, WA
- $32 - $35 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Employee assistance program
- 401(k) matching
9d
Lead Associate, Amazon Now
Prime Now LLC - E78 —Seattle, WA
- $26 an hour
- Overtime
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Employee assistance program
- 401(k) matching
Fulfillment Coordinator 1st & 2nd Shift, Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC —Kirkland, WA
- $24 - $25 an hour
- Full-time
- 18 years or older
- Warehouse
- Entry level
- Employee assistance program
- 401(k) matching
9d
Executive Assistant , Fulfillment By Amazon
Amazon.com Services LLC —Bellevue, WA
- $82,700 - $129,800 a year
- Full-time
- Mid-level
- Office
- Leadership
- AD&D insurance
- Health insurance
9d
Manufacturing Assembly Technician, Leo
Amazon Kuiper Manufacturing Enterprises LLC —Redmond, WA
- $33 - $37 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Employee assistance program
- 401(k) matching
2d
Manufacturing Assembly Technician II (2nd Shift), Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC —Kirkland, WA
- $33 - $36 an hour
- Overtime
- 18 years or older
- Military
- Mid-level
- Employee assistance program
- 401(k) matching
14d

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Amazon.com jobs near Bothell, WA

Sr. Technical Program Manager, Amazon Customer Service

Amazon.com Services LLC -
Seattle, WA

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Job Details

Full-time
$148,700 - $201,200 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

3 years
Product management
Senior level

Full Job Description

Amazon Customer Service (CS) is transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience that anticipates customer needs and continuously improves. To execute this transformation, we need to ensure our cloud infrastructure investments are optimized, efficient, and aligned with the future we are building.

We are seeking a Sr. Technical Program Manager to own AWS Service usage and budget optimization for Amazon Customer Service. In this role, you will operate as a joint partner with Finance to drive sustained cloud infrastructure efficiency outcomes. While Finance provides financial targets, variance analysis, and controllership mechanisms, you will bring the technical expertise to assess fleet efficiency, validate capacity assumptions, investigate cost drivers, and drive optimization execution across CS's AWS infrastructure portfolio.

You will own three critical pillars: Planning - consolidating fleet inputs, validating capacity assumptions, and ensuring plans reflect what teams are building; Technical Expertise - answering technical questions related to products and usage metrics, investigating Generative AI (Gen AI) adoption, usage efficiency, and cost drivers; and Optimization Execution - evaluating efficiency recommendations, coordinating with engineering teams, and driving execution. You will also represent CS by engaging with peer teams across Amazon to share and bring back best practices.

This role requires someone who can blend deep technical understanding of cloud infrastructure with business acumen and programmatic rigor. You will operate in ambiguity, influence cross-functional stakeholders across engineering, finance, and planning, and communicate effectively from engineers through senior leadership.

Key job responsibilities

Serve as the AWS Service usage and budget optimization subject matter expert for Amazon Customer Service, partnering jointly with Finance to ensure accountability and sustained delivery of efficiency outcomes
Own cross-fleet input consolidation, capacity validation, and business case articulation to ensure infrastructure plans reflect what teams are building
Provide technical expertise on AWS products and usage metrics, investigating Gen AI adoption, usage efficiency, and infrastructure cost drivers
Evaluate efficiency recommendations, coordinate with engineering teams, and drive optimization execution across CS's AWS fleet
Conduct technical deep dives and infrastructure analysis to provide root-cause diagnosis and usage-level context that informs financial controllership
Drive Weekly/Monthly Business Review coordination with fleet owners to ensure accountability for optimization commitments
Represent CS by engaging with peer teams across Amazon to share best practices and bring back learnings
Define the right mechanisms for cloud spend management and planning as CS transforms its service delivery operations

About the team
This role sits on a Business Planning and Organizational Excellence function within Amazon Customer Service that manages planning cycles, workforce operations, and provides strategic coordination across the org. We work at the intersection of technology and business strategy to ensure CS is making the right investment and efficiency decisions as we build the future of customer service at Amazon.

BASIC QUALIFICATIONS

5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Apply Now

Refine Your Search

Amazon.com jobs in Bothell, WA

Sr. Technical Program Manager, Amazon Customer Service

Principal TPM, Core Search

Systems Development Engineer, Platform Engineering and Emerging Technologies (PEET)

Systems Development Engineer - Identity, Cryptography and Identity Management

ADC Engineer, Identity

Principal Technical Program Manager, Amazon Customer Service

Windows Systems Engineer, Region Services Corporate Infrastructure (Vector) Team

Systems Development Engineer, S3

Applied Scientist, Prime Video - Content Localization, Understanding & Enrichment

Systems Development Engineer, Platform Engineering & Emerging Technology

Sr Worldwide GTM Specialist - GenAI, Amazon Bedrock, Data & AI GTM

Applied Scientist, Prime Video - Title Lifecycle Presentation

Material Coordinator, Warehouse, Amazon Leo

Inventory Specialist , Leo

Warehouse Planner, Amazon Leo

Lead Associate, Amazon Now

Fulfillment Coordinator 1st & 2nd Shift, Amazon Leo

Executive Assistant , Fulfillment By Amazon

Manufacturing Assembly Technician, Leo

Manufacturing Assembly Technician II (2nd Shift), Amazon Leo

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