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Information Technology Analyst

Pro Search, Inc. -
Florida

Quick Apply

Job Details

Full-time
$85,000 - $100,000 a year
5 days ago

Qualifications

Teamwork
Microsoft Excel
Computer Science
Enterprise software support
Bachelor's degree
IT
IT department experience
Information Technology

Full Job Description

We're hiring an experienced Information Technology Analyst located in Maine, Massachusetts, or Florida to remotely support, maintain, enhance, and optimize critical business applications that support our client's utility operations. This role is ideal for a technically skilled professional who enjoys solving complex business challenges, working with data, and collaborating across departments to deliver reliable and efficient technology solutions.

The successful candidate will play a key role in supporting our Customer Information System (CIS) and its integration with other enterprise platforms, ensuring data integrity, system performance, and exceptional support for internal stakeholders.

PLEASE NOTE: We do not accept applications from third-party recruiters or staffing agencies. Due to contractual requirements with our client, this position is open only to U.S. Citizens. Applicants must be authorized to work in the United States and meet applicable client eligibility requirements.

Annual Pay Range: $85k - 100k
NOTE: Final salary is based on education, experience, certifications, and location.

RESPONSIBILITIES
Application Support & Development

Support the design, development, testing, implementation, and maintenance of business applications and system enhancements
Provide technical support, troubleshooting, and ongoing maintenance for the Customer Information System (CIS) and related integrations
Assist with application upgrades, system improvements, and implementation of new functionality
Participate in change management, testing, and deployment activities

Data Management & Reporting

Develop and maintain SQL queries, reports, and data analyses to support business operations and decision-making
Investigate and resolve data-related issues while ensuring data accuracy and consistency
Support data synchronization and integration between CIS, GIS, AMI, MDM, and other enterprise systems
Create and maintain reporting solutions to meet operational and regulatory requirements

Business & Customer Support

Partner with internal business teams to understand requirements and provide effective technical solutions
Analyze system issues, identify root causes, and recommend corrective actions
Deliver exceptional customer service through responsive support and effective communication

Vendor & Project Coordination

Collaborate with software vendors, service providers, and external support teams to resolve technical issues and improve system performance
Maintain project documentation, status reporting, and tracking information
Contribute to system lifecycle planning, disaster recovery initiatives, and technical asset reviews

Team Collaboration

Participate actively in CIS team meetings and technology planning discussions
Support compliance with internal audit requirements, testing standards, and change control processes
Participate in an on-call rotation for after-hours application support

QUALIFICATIONS
Required

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
Minimum of 5 years of experience in an IT support, systems analyst, or application support role
Experience supporting Customer Information Systems (CIS), Enterprise Resource Planning (ERP) systems, or billing platforms
Strong SQL development and troubleshooting skills
Experience working with relational databases such as Oracle, Microsoft SQL Server, or MySQL
Excellent analytical, problem-solving, and troubleshooting abilities
Strong written and verbal communication skills
Ability to work independently and collaboratively in a team environment with minimal supervision
Must be located in either Maine, Massachusetts, or Florida

Preferred

Experience with Oracle databases and PL/SQL development
Reporting and business intelligence experience using tools such as Cognos, TM1, SQL Server Reporting Services (SSRS), or Crystal Reports
Project management experience
Experience with Microsoft Office applications, including Excel and Word; Microsoft Project is a plus
Utility industry experience, including knowledge of utility billing systems, electrical infrastructure, or related operational technologies

If you're interested in this remote Information Technology Analyst role and you're located in Maine, Massachusetts, or Florida, please apply today.

Pay: $85,000.00 - $100,000.00 per year

Application Question(s):

Do you live in Maine, Massachusetts, or Florida?

Education:

Bachelor's (Required)

Experience:

IT: 5 years (Required)

Work Location: Remote

Quick Apply

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