Top 12352 Analyst Customer Care Jobs

Customer Care Center Analyst Level I
PassTime —Remote
- $21.50 - $23.00 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Operations Analyst
OpenSesame —Remote
- $110,000 - $120,000 a year
- Remote
- Mid-level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Customer Support Analyst, Tier 1
Agfa —Remote
- Remote
- Computer Science
- Mid-level
- Windows
Administrative Analyst (Remote)
American Specialty Health Incorporated —Remote
- $16.36 - $17.00 an hour
- Full-time
- Remote
- Microsoft Word
- Mid-level
- Administrative experience
- Work from home
13d
Support Operations Coordinator - US Remote
PerfectServe —Remote
- $65,000 a year
- Weekends as needed
- Remote
- Mid-level
- Leadership
- 2 years
- Paid holidays
- Disability insurance
Quick Apply
Legal Analyst, Contracts
Indeed —Remote
- $62,000 - $102,000 a year
- Full-time
- Remote
- US work authorization
- Military encouraged
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
7d
Customer Service Representative
Camp Systems International —Clovis, CA
- $19 - $23 an hour
- Remote
- Microsoft Outlook
- Computer literacy
- Entry level
Quick Apply
Data Analyst
Wellthy —New York, NY
- $80,000 - $90,000 a year
- Email
- Remote
- Mid-level
- 3 years
- SQL
- Health insurance
- Dental insurance
Quick Apply
Customer Care Quality Assurance Analyst
Paysign Inc —Henderson, NV
- $19 an hour
- 18 years or older
- Mid-level
- Microsoft Office
Quick Apply
Jr. Business Analyst
Planned Systems International, Inc. —Remote
- Full-time
- Remote
- Background check
- Microsoft Outlook
- PMP
- AD&D insurance
- Disability insurance
Customer Care Scheduler Operations - REMOTE
Signet Jewelers —Akron, OH
- $45,000 - $60,000 a year
- Full-time
- Remote
- Mid-level
- Training & development
Board Certified Behavior Analyst (BCBA) - Durham, NC
Kind Behavioral Health —Durham, NC
- Full-time
- Mid-level
- Clinic
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
Enterprise Imaging Informatics Supervisor
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Microsoft Excel
- Computer Science
- Hospital
Center Based EI Behavior Analyst
Vista Autism Services —Middletown, PA
- $76,000 - $80,000 a year
- Full-time
- Classroom
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
Bradley Schools —Wakefield, RI
- $64,480 - $106,412 a year
- Full-time
- Background check
- School experience
- Classroom
- Health savings account
- Relocation assistance
Quick Apply
Entry Behavior Technician (Behavioral Interventionist/Instructor) FT/PT
Sd Associates, LLC —Williston, VT
- $19.22 - $25.43 an hour
- Part-time
- Background check
- Classroom
- Management
- Mileage reimbursement
- Paid holidays
Quick Apply
Pharmacy Analyst - Business Optimization Strategist
SYSTEM West Virginia University Health System —Morgantown, WV
- Full-time
- Computer Science
- English
- Mid-level
Treasury & Collections Analyst
Web Industries Inc —Marlborough, MA
- $50,000 - $70,000 a year
- Full-time
- Oracle
- Mid-level
- Office
- Employee stock ownership plan
Graphic Designer
Warsaw Chemical Holdings —Warsaw, IN
- $50,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Customer Care Specialist - Quality
AMMEGA —Franklin Park, IL
- Full-time
- ERP systems
- English
- Mid-level
- Paid training
- Disability insurance
Quick Apply

I want to receive the latest job alert for Analyst Customer Care

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Analyst Customer Care jobs near

Customer Care Center Analyst Level I

PassTime -
Remote

Quick Apply

Job Details

Full-time
$21.50 - $23.00 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Flexible schedule

Qualifications

High school diploma or GED

Full Job Description

Leading provider of award-winning GPS solutions seeking a Customer Care Center Analyst, Level I to support our customers.

WHAT WE DO

Headquartered a few miles south of Denver, in Littleton, Colorado, PassTime is a leading provider of award-winning GPS Solutions. For more than 25 years, we've served the automotive industry–from BHPH dealers to finance companies, credit unions and banks to franchise and independent dealerships to fleet managers– helping customers connect their vehicles, protect their assets, and grow their businesses.

We have some of the longest tenured employees in the industry, developing industry experts that understand the needs of our customers. As a pioneer in the automotive IoT (internet of things) space, PassTime's advanced technology has evolved with the industry. We have dozens of technology patents, and a worldwide customer base of over 10,000 businesses, protecting more than $10 billion in automotive assets.

THE OPPORTUNITY
The Customer Care Center Analyst will be responsible for communicating with PassTime's customers, installers, and end users. Analysts must possess great communication skills with the ability to access technical sites and comprehend and disseminate information effectively to customers.

WHAT YOU WILL BE DOING

Communicating effectively with all PassTime's customers and end users in a professional and courteous manner.
Capacity to meet and/or exceed all PassTime service metrics, and quality levels.
Understand all processes and procedures related to PassTime products/services. (Security, airtime renewal, final code, placing product orders).
Perform special projects; i.e., converting devices, changing functionality.
Complete understanding of all PassTime legacy systems.
High proficiency in adding customers, purchasing packages, inventory management, in-depth knowledge of reports, add/selling contracts.
Full comprehension of STS (adding/adjusting/changing package type) PassTime's inventory management system.
Fully proficient in utilizing CRM system. (Creating cases, account location, locating invoices).
Total understanding of the time stamp process.
Fully competent in identifying all codes and functions for every service package.
Comprehensive knowledge of how and why codes should be generated.

WHAT YOU WILL BRING TO OUR ORGANIZATION

High School Diploma or equivalent required.
Bachelor's degree in a relevant field such as business administration, communications, or a related discipline, preferred.
2+ years of experience working in a call center environment, preferably in an analytical or reporting role.
Capable of physically installing PassTime devices in vehicle.
Full comprehension of all PassTime service package functionalities.
Recognition of all warning sounds (low battery, positive, negative, regular warning, disable warning).
Comprehensive and in-depth knowledge of the Elite device states relative to the service package.
Perform critical thinking/analysis to determine reasons for vehicle not starting.
The ability to isolate reasons for vehicle not starting due to wiring, security systems, intermittent starts, auto on/off start systems, and other ignition/starter related causes.
Comprehend the wiring schematics of the harness/device.
Ability to access technical sites; comprehend and disseminate information effectively to customers.
Comprehension and ability to communicate the device's power consumption requirements, and the impact it has on the vehicle.
Understanding turning on/off GPS functionality and communicating to customer the benefits.
Proficient in Microsoft Office Suite (Outlook, Excel, Word, etc.)

The successful candidate:

Utilizes communication skills: phone, face-to-face, email.
Has basic business understanding.
Ability to adapt and work with multiple personalities.
Utilizes accuracy and attention to detail.
Demonstrates follow-up skills, time management skills, appointment setting skills, and a goal-oriented personality.
Has experience with 12 volt theory and its usage within automotive applications.
Understands how to read basic schematics and describe them to others.

WHAT OUR ORGANIZATION IS PROVIDING

Expected annual salary range of $21.50 - $23.00 an hour depending on experience and education.
Medical, dental, and vision insurance benefits.
Immediate eligibility to participate in company 401(k) program.
PTO: 10 days per year as a new employee, PTO accrual based on years of service.
Flexible hours.

PassTime provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, gender identity, national origin, disability, genetics, veteran status, or other legally protected characteristics. In addition to federal law requirements, PassTime complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PassTime will not discriminate or retaliate against applicants failing to disclose wage rate history in accordance with applicable law.

PassTime will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.

PassTime expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, genetic information, disability, or veteran status.

Quick Apply

Refine Your Search

Analyst Customer Care jobs

Customer Care Center Analyst Level I

Customer Success Operations Analyst

Customer Support Analyst, Tier 1

Administrative Analyst (Remote)

Support Operations Coordinator - US Remote

Legal Analyst, Contracts

Customer Service Representative

Data Analyst

Customer Care Quality Assurance Analyst

Jr. Business Analyst

Customer Care Scheduler Operations - REMOTE

Board Certified Behavior Analyst (BCBA) - Durham, NC

Enterprise Imaging Informatics Supervisor

Center Based EI Behavior Analyst

Board Certified Behavior Analyst (BCBA)

Entry Behavior Technician (Behavioral Interventionist/Instructor) FT/PT

Pharmacy Analyst - Business Optimization Strategist

Treasury & Collections Analyst

Graphic Designer

Customer Care Specialist - Quality

I want to receive the latest job alert for Analyst Customer Care

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected