Top 905 Analyst Desktop Support Jobs

Desktop Support Analyst
Allied Staff Augmentation Partners, Inc. —Tampa, FL
- $30 - $33 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
Quick Apply
7d
EHR Helpdesk Analyst- REMOTE
Software Technology Inc —Remote
- Remote
- HIPAA
- Mid-level
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Desktop Technical Support Analyst 3
Software Technology Inc —Richmond, VA
- Google Workspace
- Mid-level
- Clinic
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IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
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Desktop Support Analyst
Helion Technologies Inc —Tampa, FL
- $19 - $24 an hour
- Full-time
- Remote
- Mid-level
- 1 year
- Associate's degree
- Paid training
- Paid parental leave
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10d
Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
IT Support Analyst
D-Patrick —Evansville, IN
- Monday to Friday
- Mid-level
- Driver's License
- In-person
- Health savings account
- Health insurance
Quick Apply
IT Service Desk Support Analyst
WGTech —Westbrook, ME
- $50,000 - $65,000 a year
- Full-time
- Background check
- Windows
- Driver's License
- Health savings account
- Health insurance
Quick Apply
IT Systems Analyst
Restoration of America —Ponte Vedra, FL
- $60,000 - $65,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- Health savings account
- Health insurance
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Service Desk Analyst
HRT of TN LLC —Nashville, TN
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
9d
Help Desk Analyst
Geospatial and Cloud Analytics (GCA) —Quantico, VA
- $44,000 - $56,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- AD&D insurance
- Paid holidays
Quick Apply
Senior Endpoint Support Service Analyst
S & C Electric Company —Franklin, WI
- $96,430.00 - $127,772.40 a year
- Email
- Computer science
- Azure
- Computer Science
Desktop Analyst
Bloom Energy —Fremont, CA
- $35 - $40 an hour
- Extended hours
- Google Workspace
- Azure
- Mid-level
Quick Apply
8d
IT Systems Analyst
Leidos —Las Vegas, NV
- $92,300 - $166,850 a year
- Full-time
- Master's degree
- 8 years
- Bachelor's degree
7h
IT Helpdesk Analyst
IDR Healthcare, LLC. —Saint Joseph, MI
- $21 an hour
- Full-time
- Bachelor's degree
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
13h
Helpdesk/Desktop Analyst - Contractor (4+ years experience) - Past Military is a must
Career Developers —Manhattan, NY
- Contract
- Inventory management
- Military
- Research
Quick Apply
10d
IT Support Analyst
Vaco by Highspring —Spokane, WA
- $33 - $38 an hour
- On call
- Mid-level
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
Senior Tech Support Analyst
recruitAbility —Austin, TX
- $90,000 - $120,000 a year
- Full-time
- Remote
- Windows
- Senior level
Helpdesk Data Entry Analyst - Indianapolis, IN
Software Technology Inc —Indianapolis, IN
- Communication skills
- Public Health
- Entry level
Quick Apply
Helpdesk Analyst - Indianapolis IN/Hybrid - Need Locals
Software Technology Inc —Indianapolis, IN
- $20 an hour
- Mid-level
- Public Health
Quick Apply

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Desktop Support Analyst

Allied Staff Augmentation Partners, Inc.
Tampa, FL

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Job Details

Full-time | Contract
$30 - $33 an hour
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Customer communication
Teamwork
Microsoft Excel
Employee relationship building
Bachelor's degree
Computer hardware
Desktop administration

Full Job Description

We are seeking a dedicated and skilled IT Desktop Support Technician to join our Level-2 support team. The ideal candidate will possess a strong background in providing hardware and software support for both MAC and PC environments, along with experience in utilizing SCCM, JAMF, Office365, and Adobe applications. Additionally, the candidate should have experience in general inventory management and supporting AI integrations with office products.

This position reports into the US Service Desk Associate Director

Position Responsibilities: Customer Focus: Deliver exceptional customer service by effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary.

Issue Management: Effective evaluates and manages various end user situations and escalates to manager when necessary.
Teamwork & Collaboration: Effectively work with other HTS teams and management for responsive, effective information feedback, escalation and end user issue resolution.
Technical Support: Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently.
Technical Support: Provide support for the end users regarding issues with network connectivity from home and office, all types of printers, corporate email, handheld devices, scanners, and a multitude of software applications.
Office365 Support: Administer and troubleshoot issues related to Office365 applications, including Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
Adobe Suite Support: Provide support for Adobe Creative Cloud applications, addressing installation, authentication and access issues.
Software Deployment: Utilize SCCM and JAMF for software deployment and management, ensuring smooth and consistent application installations and updates.
Inventory Management: Oversee general inventory management, including tracking and maintaining hardware (CMDB) and software assets and desktop refresh utilizing the corporate ITAM tool as well JAMF, SCCM, PowerBI and other tools to maintain the integrity and accuracy of the asset inventory.
AI Support: Assist with end user issues and support of AI tools with office products, ensuring seamless operation and user productivity.
Documentation: Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations.
Incident and Service Request SLA Achievement: Achieve and maintain monthly SLA target for INCIDENTS (93%) throughout the year. Achieve and maintain monthly SLA targets for SERVICE REQUEST Tasks (84%) throughout the year.
Ability to configure and troubleshoot email clients such as Microsoft Outlook.
Configure, deploy and support mobile devices such as Android, and iPhones for all users.
Lead and supervises IT projects as directed by the Regional Manager
In depth knowledge of Azure AD & On-Prem AD administration
Familiar with anti-virus/ Malware protection
Understanding of login scripts.
Identifies software application, network and hardware malfunctions and takes appropriate action to resolve

Position Characteristics: 5+ years of IT experience

Proven experience in progressive IT roles within a large, complex organization with diverse lines of business and systems
Bachelor's degree in a technical discipline or equivalent working experience
Experience in delivering support to a diverse company
Provide a proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgrounds
Excellent analytical and problem-solving skills
Excellent communication, presentation, influencing, and relationship- building skills
Ability to connect and guide teams through rapid change and maintain focus on the delivery of strategic initiatives
Demonstrated success guiding large scale initiatives across an enterprise
Willingness to travel depending on current needs
Have a “can do” attitude regarding all aspects of support while working for the IT Department of the company.
Great research and troubleshooting skills to obtain quick effective solutions for complex network, software or hardware issues that are not familiar to our Desktop support group.
Work either in a team environment, or alone, with minimal supervision and still provide a very high level of service, support, and work ethic.

Pay: $30.00 - $33.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Work Location: In person

Quick Apply

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