Top 245 Analyst Ii Help Desk Jobs

Technology Service Center Analyst II
TROC —Coral Gables, FL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Opportunities for advancement
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Service Desk Analyst II - 2nd Shift
HCTec —Winston-Salem, NC
- Part-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
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Service Desk Analyst II - 3rd Shift
HCTec —Hohenwald, TN
- Part-time
- Customer service
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Inventory Analyst II
Parker Management —Savannah, GA
- Full-time
- Basic math
- Mid-level
- Office
Shared Services AR Analyst II
Robert Half —Land O' Lakes, FL
- $21.85 - $25.30 an hour
- Contract
- ERP systems
- Research
- Mid-level
- Disability insurance
- Dental insurance
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1d
Inside Adjuster (Trainee) Analyst II - HYBRID Denver, CO
Allstate —Greenwood Village, CO
- Up to $60,320 a year
- Hybrid work
- Background check
- Office
- US work authorization
- Tuition reimbursement
- Work from home
7d
Field Auto Appraiser - North Carolina
National General —Winston-Salem, NC
- $21.20 - $50.24 an hour
- Online Application
- Customer service
- Mid-level
- Analysis skills
- Work from home
Help Desk Analyst II
Pantherx Specialty LLC —Moon Township, PA
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
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Help Desk Analyst
Geospatial And Cloud Analytics Inc —Quantico, VA
- $42,000 - $50,000 a year
- Full-time
- Mid-level
- Windows
- AD&D insurance
- Paid holidays
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Help Desk Analyst II
Sentar —Shaw AFB, SC
- Monday to Friday
- Mid-level
- 2 years
- Disability insurance
- Dental insurance
Help Desk Analyst II (On-site) - Contract
Windward Risk Managers —Boca Raton, FL
- Full-time
- Mid-level
- Office
- Windows
Help Desk Analyst
TTx Inc —Strongsville, OH
- On call
- Windows
- Bachelor's degree
- Experience equivalent to degree accepted
IT Service Desk Analyst II 11a - 7p
Greater Baltimore Medical Center, Inc. —Baltimore, MD
- $58,488.99 - $93,582.39 a year
- Weekends as needed
- Mid-level
- Office
- Windows
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Help Desk Analyst II - DoD
INNOVIM Defense Services, LLC —Colorado Springs, CO
- $60,000 - $70,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
Quick Apply
IT Service Desk Analyst II
Singer Equipment Company —Belcamp, MD
- $24 - $27 an hour
- Full-time
- English
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Cyber Security Analyst I
Fortress SRM LLC —Independence, OH
- $24 - $27 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Military
Quick Apply
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
7d
Help Desk Support Technician, Tier II (Stamford, CT)
BCS365 —Stamford, CT
- $30.37 - $37.39 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
System Administrator
Concept Plus —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply

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Technology Service Center Analyst II

TROC -
Coral Gables, FL

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Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Opportunities for advancement

Qualifications

Authentication
Customer communication
IT user and group management
Wireless networking
GPO
Wireless access points
Technical documentation
Laptop (troubleshooting support)
IT system monitoring
Application deployment
Public Cloud
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Team development
VLAN
Analysis skills
Policy & process development
Professional development support
Patch management
Cloud service support
Continuous improvement
Desktop (troubleshooting support)
Office equipment installation
Computer management
CompTIA Network+
Azure AD
Customer support ticket management
Mentoring

Full Job Description

Technology Service Center Analyst II

Advanced Windows 11, Windows Server & Infrastructure Support

Position Summary

The Technology Service Center Analyst II delivers advanced technical support—both remote and onsite—to small and medium-sized businesses. Serving as a key escalation point, this role focuses on resolving complex issues across Windows 11 environments, Windows Server systems, client–server applications, network infrastructure, and cloud platforms.

This position plays a vital role in maintaining a secure, stable, and high-performing IT environment while also mentoring junior technicians and contributing to continuous service improvement initiatives.

The ideal candidate is a proactive problem solver with strong communication skills and the ability to efficiently resolve technical challenges while supporting team development.

Key Responsibilities

Advanced Desktop, Application & Device Support

Resolve escalated Help Desk tickets requiring Level 2 expertise
Diagnose and troubleshoot complex Windows 11, application, and performance issues
Support client–server applications (connectivity, authentication, dependencies)
Install, configure, and maintain endpoints and peripherals (PCs, laptops, printers, VoIP devices, etc.)
Troubleshoot Microsoft 365 application issues, sync errors, and user-level cloud problems

Windows Server & Client–Server Support

Perform basic Windows Server troubleshooting (services, logs, performance, connectivity)
Support file/print services and server-hosted applications
Troubleshoot DNS, firewall rules, permissions, and service availability
Escalate advanced server issues to senior engineering teams

Directory Services & System Administration

Administer Active Directory (users, groups, permissions, Group Policy)
Troubleshoot authentication and access issues
Assist with workstation imaging, deployment, and endpoint configuration
Support patching, monitoring, and escalation-level server troubleshooting

Network & Infrastructure Support

Troubleshoot routers, switches, firewalls, and wireless access points
Diagnose TCP/IP, DNS, DHCP, VLAN, VPN, and connectivity issues
Monitor system and network performance to identify risks proactively

Cloud & Microsoft 365 Support

Support Microsoft 365, Azure AD, and cloud-based services
Troubleshoot identity, licensing, and synchronization issues

Documentation & Process Improvement

Document troubleshooting steps, root causes, and resolutions
Contribute to SOPs and internal knowledge base improvements

Team Collaboration & Mentorship

Mentor and support Level 1 technicians
Collaborate with senior engineers on escalations
Participate in on-call rotation as needed
Assist with projects and additional technical initiatives

Qualifications

Technical Skills

3+ years supporting Microsoft desktop environments (strong Windows 11 expertise)
Experience with Windows Server troubleshooting (services, logs, roles, performance)
Understanding of client–server environments and troubleshooting
Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs)
Experience with Active Directory and Group Policy
Experience with Microsoft 365 and Azure administration
Familiarity with network hardware (routers, switches, firewalls, WAPs)
Experience supporting macOS in mixed environments (preferred)

Professional Skills

Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and customer service skills
Self-motivated with the ability to work independently and in a team
Flexibility to participate in after-hours/on-call support

Preferred Certifications

CompTIA A+
CompTIA Network+ (or equivalent)

Why Join T-ROC?

Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment.
Access to professional development and career growth opportunities.
A collaborative and supportive work environment that values innovation and excellence.
Competitive salary and benefits package.

Who is T-ROC?

At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic team spirit to revolutionize retail. We're a dynamic and forward-thinking company that thrives on creativity and collaboration. Our mission is to empower businesses to achieve new heights in sales and customer engagement through cutting-edge technology and data-driven strategies. With us, you'll join a vibrant community where your ideas matter, your growth is encouraged, and every day brings new opportunities to make an impact. Ready to rock your career with T-ROC? Join us and be part of something extraordinary!

Equal Opportunity Employer / Special Accommodations

T-ROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email [email protected] describing your needs.

Pay Range:

$65,000.00-$75,000.00

Quick Apply

Refine Your Search

Analyst Ii Help Desk jobs

Technology Service Center Analyst II

Service Desk Analyst II - 2nd Shift

Service Desk Analyst II - 3rd Shift

Inventory Analyst II

Shared Services AR Analyst II

Inside Adjuster (Trainee) Analyst II - HYBRID Denver, CO

Field Auto Appraiser - North Carolina

Help Desk Analyst II

Help Desk Analyst

Help Desk Analyst II

Help Desk Analyst II (On-site) - Contract

Help Desk Analyst

IT Service Desk Analyst II 11a - 7p

Help Desk Analyst II - DoD

Help Desk Analyst (Tier I)

IT Service Desk Analyst II

Cyber Security Analyst I

Help Desk Analyst L2

Help Desk Support Technician, Tier II (Stamford, CT)

System Administrator

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