Top 573 Answering Service Operator Jobs

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Las Vegas, NV
- Computer literacy
- High school diploma or GED
- Criminal background check
- Paid training
Phone Operator
PALMETTO PRIMARY CARE PHYSICIANS L.L.C. —Summerville, SC
- Full-time
- Computer literacy
- Primary Care
- HIPAA
- Disability insurance
- Health insurance
Quick Apply
Call Center Operator - Overnights
ITCON Services —Bethesda, MD
- Overnight shift
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Telephone Operator
Pencor Services —Palmerton, PA
- $13 an hour
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
Quick Apply
Home Office - Phone Rep 1
StorageMart | MMS —Columbia, MO
- $19.50 an hour
- Urgently hiring
- In-person
- Entry level
- Commuter assistance
- Health savings account
Quick Apply
6d
Customer Service Coordinator
CrossFire Group —Sylvan Lake, MI
- $18 - $21 an hour
- Contract
- High school diploma or GED
- Warehouse
- Warehouse experience
Quick Apply
5d
Patient Support Operator (Full-time) On-site
CenterWell Senior Primary Care —The Villages, FL
- $16.25 - $18.00 an hour
- Online Application
- Background check
- Medical office experience
- Primary Care
- Paid jury duty
- Health savings account
Patient Support Operator (Part-Time) On-site
CenterWell Senior Primary Care —The Villages, FL
- $16.25 - $18.00 an hour
- Part-time
- Background check
- Medical office experience
- Primary Care
- Paid jury duty
- Health savings account
Wellness Coordinator – Burlington, WA (Part-Time or Full-Time)
Pacific North Wellness PLLC —Burlington, WA
- $18 - $20 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
- 401(k)
- Paid time off
Quick Apply
2d
Patient Access Clinic Specialist - Bilingual Spanish
Riverland Community Health —Saint Paul, MN
- $22.00 - $28.40 an hour
- Full-time
- Spanish
- HIPAA
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
2d
Administrator
Armstrong International Inc. —Winston-Salem, NC
- Part-time
- Basic math
- Mid-level
- SharePoint
- 401(k) matching
Quick Apply
Call Center Operator
Laurel Dental Office —Ellicott City, MD
- $17 - $18 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply
Call Center Operator
ITCON Services —Bethesda, MD
- Monday to Friday
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Contact Center Agent II (Remote)
TicketSummit —Edgewater, FL
- Remote
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Answering Service and Alarm Monitoring Operator
Telstar Networks —Las Cruces, NM
- Part-time
- Entry level
Quick Apply
Telephone Dispatch Operator (PRN; Variable Hours) - New Orleans East Hospital
LCMC Health —New Orleans, LA
- Part-time
- Hospital
- High school diploma or GED
- US work authorization
Quick Apply
Call Center Rep Level I
Upham's Community Care —Dorchester, MA
- $18 - $25 an hour
- Part-time
- Spanish
- Experience working with individuals with disabilities
- Urgent Care
- Opportunities for advancement
Quick Apply
Telephone Operator
Kim's Answering Service Inc. —Fort Worth, TX
- $12 - $14 an hour
- 8 hour shift
- Bilingual
- Computer literacy
- No experience needed
Quick Apply
9d
Live Chat Operator(Entry-Level)
Mike Klauck Construction Company Inc. —Springville, UT
- $20 - $39 an hour
- Computer literacy
- Writing skills
- High school diploma or GED
Quick Apply

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

Answering Service Operator jobs

Call Center Operator - All Shifts

Inbound Answering Service Operator

Phone Operator

Call Center Operator - Overnights

Telephone Operator

Home Office - Phone Rep 1

Customer Service Coordinator

Patient Support Operator (Full-time) On-site

Patient Support Operator (Part-Time) On-site

Wellness Coordinator – Burlington, WA (Part-Time or Full-Time)

Patient Access Clinic Specialist - Bilingual Spanish

Administrator

Call Center Operator

Call Center Operator

Contact Center Agent II (Remote)

Answering Service and Alarm Monitoring Operator

Telephone Dispatch Operator (PRN; Variable Hours) - New Orleans East Hospital

Call Center Rep Level I

Telephone Operator

Live Chat Operator(Entry-Level)

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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