Top 508 Answering Service Operator Jobs

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CONTINENTAL MESSAGE SOLUTION 2 LLC —Las Vegas, NV
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LCMC Health —New Orleans, LA
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St Johns Community Health —Los Angeles, CA
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Temple University Health System —Philadelphia, PA
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Bethesda Hospital, Inc. —Boynton Beach, FL
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Bilingual Clinical Customer Service Representative / Phone Operator (Spanish)

Hand Surgery Specialists of Nevada
Las Vegas, NV

Quick Apply

Job Details

Full-time
$18 - $19 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Computer operation
Spanish
Electronic health records (EHR) management
Interpersonal skills
Phone communication
HIPAA
High school diploma or GED
Medical records
Typing
Phone triage
Medical terminology

Full Job Description

Hand Surgery Specialists of Nevada

Bilingual Clinical Customer Service Representative / Phone Operator (Spanish)

Work Location: 9321 W. Sunset Road, Las Vegas, NV 89148

JOB SUMMARY:

Responsible for supporting patient communication, phone calls, and intake optimization of Nevada’s premier hand to shoulder center of excellence.

Hand Surgery Specialists of Nevada provides the most up to date techniques and procedures with a focused interest in the care and treatment of injuries and illnesses affecting the upper extremity from the hand to shoulder.

We pride ourselves on accessibility to patients, insurance carriers, adjusters, and referring physicians. By giving each patient the time and attention required for their specific condition, we believe we can effectively render excellent care while listening to their concerns, issues, and addressing their questions.

Additional tasks may include further front office tasks as delineated by the practice.

Successful applicants demonstrate prior experience in managing a high volume of phone calls, customer service, authorization and verification skills, and a team attitude.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Providing exceptional customer service
Verifying insurance eligibility including initiation of prior authorization if necessary
Answering phone calls, triaging to clinical teams
Scheduling, including rescheduling appointments, including urgent and routine visits
Timely routing of faxes and clinical documentation
Further clinic support tasks as determined by practice administration
Consistently demonstrate a friendly attitude and caring demeanor
Respond to voicemails consistently and in a timely manor
Manage online intake scheduling forms

CORPORATE CULTURE RESPONSIBILITIES

Comply with healthcare service standards
Perform other duties as may be assigned cheerfully and willingly
Professional appearance and demeanor
Treating others with respect, patience, and a caring spirit
Function as a team player
Reflect the values of the practice

EDUCATION/EXPERIENCE REQUIREMENTS

Bilingual in Spanish (Required)
High school education or GED equivalency (Required)
Minimum of 2 years’ experience working in a medical office (Required)
Computer skills and incorporation of technology, including Microsoft Word, Excel, Adobe, electronic medical records use and application, online form generation

KNOWLEDGE, SKILLS AND ABILITIES

Customer service and conscientious work habits
HIPAA guidelines
Basic knowledge of medical terminology, diagnostic coding
Medical Coding - Knowledge of Current Procedural Terminology (CPT) and ICD-10 diagnostic coding.
Active communication skills, including written and spoken
Critical thinking
The ability to recognize problems, identify solutions or route to coworkers for solution
Multi-tasking
Basic principles of revenue cycle management
Spanish language skills

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
Standing/Walking: Occasionally; activity exists up to 1/3 of the time
Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
Ability to look at a computer screen for extended periods.
Ability to perform constant repetitive hands and finger motions.
Ability to effectively communicate both verbally and in written form

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

Must exhibit stable work behaviors daily
Must possess adequate individual coping skills
Ability to remain calm and professional regardless of workload or time constraints.
Must be able to work under stress and remain calm and professional.

WORK ENVIRONMENT

Exposed to frequent interruptions in daily functions/schedule.
Must be available to customers and coworkers throughout the day
Ability to adapt

COMPENSATION DETAILS

Salary commensurate with experience
401k/Vision/Dental/Health insurance available
Full time work week, office hours 8:00 to 5:00
Paid time off

CLINIC LOCATIONS

9321 W. Sunset Rd, Las Vegas, NV 89148
1617 E. Windmill Ln, Ste 100, Las Vegas, NV 89123

Job Type: Full-time

Salary: $18.00 - $19.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Healthcare setting:

Private practice

Medical specialties:

Orthopedics
Surgery

Schedule:

8 hour shift
Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Customer Service: 2 years (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Medical Specialty:

Medical-Surgical
Surgery

Experience:

medical office setting: 1 year (Required)
phone triage: 1 year (Required)

Language:

Spanish (Required)

Work Location: In person

Quick Apply

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