This is a non-merit, employment-at-will contract position.
The Sr. Application Developer – ServiceNow is responsible for designing, developing, configuring, and maintaining applications and solutions on the ServiceNow platform to support the organization’s day-to-day IT Service Management ( ITSM ), IT Operations Management ( ITOM ), Customer Service Management ( CSM ), Workplace Service Delivery ( WSD ), Strategic Portfolio Management ( SPM ), and other business operations. Specific duties include developing and customizing ServiceNow modules, creating integrations with other enterprise systems, systems analysis, developing and modifying highly complex platform functionalities and workflows, testing, debugging, verification, documentation, system installation, and the solution of IT service and business problems.
Essential Functions
Develops and maintains ServiceNow applications and modules
Migrates Legacy IT service applications and workflows to the ServiceNow platform
Develops and customizes Service Portal interfaces
Provides operational support for existing ServiceNow and integrated applications
Analyzes, designs, codes, tests, debugs, documents, and maintains ServiceNow applications and enhancements
Develops and adheres to standard SDLC and Agile methodologies to produce project results that are measurable and delivered on time and within budget
Develops and adheres to team project standards for ServiceNow development including tools, platforms, methodology, and controls to ensure efficiency, quality, and consistency
Prepares detailed software specifications and test plans for ServiceNow solutions
Performs quality assurance reviews of ServiceNow configurations and code
Provides program and system level time/cost estimates for ServiceNow projects
Evaluates and modifies various ServiceNow Store applications and integrations to obtain optimal configuration for the enterprise environment
Provides technical documentation updated to the latest enhancement or release of ServiceNow solutions
Assists in reviewing the current technical architecture, including design patterns and development methodologies within the ServiceNow ecosystem
Other Functions
Assists with defining and meeting business requirements on the ServiceNow platform
Serves as project leader for small ServiceNow initiatives
Works with various business units and other IT units for their ServiceNow configuration/development needs
Provides guidance to less experienced ServiceNow developers and administrators
Works with legacy systems for data migration and integration with ServiceNow
Effectively reports on ServiceNow application development and performance
Performs other duties as required
Work Environment And Physical Demands
Business casual office environment
Required Knowledge, Skills, And Abilities
Excellent ServiceNow platform development and configuration skills
Strong communication skills with ability to document and troubleshoot problems and communicate with business and technical personnel at all levels
Strong analytical and organizational skills; Ability to manage multiple tasks simultaneously
Ability to handle various ServiceNow applications and modules configuration and administration
Knowledge of JavaScript, Glide API , Business Rules, UI Policies, Client Scripts, and other ServiceNow scripting languages
Knowledge of ServiceNow modules (e.g., ITSM , ITOM , CSM , WSD , SPM )
Knowledge of web technologies including HTML , CSS , XML , and REST / SOAP APIs for integration
Knowledge of an integrated development environment ( IDE ) for ServiceNow development (e.g., ServiceNow Studio)
Knowledge of Service Portal development using AngularJS, React, or other relevant frameworks
Knowledge of ServiceNow workflows, Flow Designer, and IntegrationHub
Minimum Education, Experience Requirements
Bachelor’s degree
6+ years’ experience in ServiceNow development and administration using:
ServiceNow platform development and configuration
JavaScript and ServiceNow APIs
Web Service integrations ( SOAP or REST frameworks)
ServiceNow Certified Application Developer ( CAD )
OR
High School diploma or equivalent.
10+ years’ experience in ServiceNow development and administration using:
ServiceNow platform development and configuration.
JavaScript and ServiceNow APIs.
Web Service integrations ( SOAP or REST frameworks).
ServiceNow Certified Application Developer ( CAD )
