Application deadline: Jul 22, 2026
AWS Specialist and Partners (ASP) Planning & Business Operations is seeking a Senior Business Operations Manager who will operate across three critical dimensions: running the business of the ASP Ops function alongside its Director, driving the operational mechanisms that keep ASP's executive Leadership Team running business effectively, and building the knowledge architecture that makes the entire operations team smarter and faster.
This is a role for someone who wants to own how an organization works. You'll shape how goals get set, how leaders get informed, and how operational knowledge stays alive and useful across a complex, high-velocity team. You won't be handed a playbook — you'll write one, pressure-test it, and rewrite it when the business evolves.
Success requires genuine business depth. You need to understand how ASP drives growth across AWS services and partners, how planning decisions ripple through the system, and how operational mechanisms either accelerate or slow down a multi-billion dollar business — because that understanding is what allows you to make good, independent judgement calls about how we operate, what we change, and what we stop doing.
Key job responsibilities
- Partner with the ASP Ops Director on team strategy, operating model design, and prioritization — acting as a sounding board and an independent operator who can carry decisions forward.
- Lead goal planning for the ASP Ops function: target setting, cascade logic, and in-year adjustments.
- Monitor organizational health across the team — identify where the operating model is creating friction or falling behind, and drive fixes without being asked.
- Own the operational cadence that keeps ASP's Leadership Team aligned: executive reviews (xBR), staff meetings, and the supporting infrastructure that makes them effective.
- Make judgment calls about what information reaches leadership, how it's framed, and when the format itself needs to evolve.
- Close the loop between leadership feedback and operational change by turning observations into better mechanisms.
- Design and govern the documentation ecosystem for ASP Planning & Business Operations — spanning planning, reviews, ticketing, product management, and every mechanism the team supports.
- Set standards for structure, currency, and discoverability that Subject Matter Experts (SMEs) build against — you own the system, SMEs own the content.
- Deploy AI-enabled automation (Amazon Quick, Kiro, etc.) to keep knowledge current, reduce manual upkeep, and scale access without scaling headcount.
About the team
The ASP Planning and Business Operations team drives strategic planning, operational excellence, and builder experience transformation across AWS Specialists and Partners. We manage annual planning, in-year planning, workflow automation, and partner internal tooling. Our team culture emphasizes curiosity, customer obsession, and data-driven decision making. We believe in "codify, simplify, automate" — fixing the process first, then scaling it through tooling and AI.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
- Bachelor's degree or equivalent
- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations
- Fluency in sales operations, planning systems, or GTM operations within a technology organization
- Experience operating as a Chief of Staff, business operations lead, or similar right-hand role to a senior leader (Director+)
- Demonstrated ability to independently represent leadership in cross-functional forums and make decisions without escalation
- Experience designing or redesigning organizational operating models, business review cadences, or goal planning processes
- Experience building AI-enabled automation into operational workflows (not just awareness — actual implementation)
- Track record of simplifying complex operational environments rather than adding process
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Mountain View - 147,300.00 - 199,300.00 USD annually
USA, CO, Denver - 133,900.00 - 181,200.00 USD annually
USA, NY, New York - 147,300.00 - 199,300.00 USD annually
USA, TX, Dallas - 133,900.00 - 181,200.00 USD annually
USA, VA, Arlington - 133,900.00 - 181,200.00 USD annually
USA, WA, Seattle - 133,900.00 - 181,200.00 USD annually
