Top 280106 Associate, Technology Csr Jobs

Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)
Govcio LLC —Remote
- $45,000 - $47,500 a year
- Full-time
- Remote
- Military
- Windows
- High school diploma or GED
9d
Associate Financial Advisor - Wisconsin Heartland Associates
Thrivent —Madison, WI
- $36,000 a year
- Full-time
- Background check
- Mid-level
- Office
- 401(k)
Quick Apply
Associate Veterinarian
Lakeside Spears Animal Hospital —Carbondale, IL
- From $110,000 a year
- Full-time
- Mid-level
- Surgery
- Communication skills
- Continuing education credits
- Relocation assistance
Quick Apply
Associate Veterinarian- Plum Creek
Plum Creek Regional Animal Medical Center —Crete, IL
- $100,000 - $140,000 a year
- Full-time
- Background check
- Mid-level
- Surgery
- Continuing education credits
- Relocation assistance
Quick Apply
Associate Financial Advisor - Ascend National Wealth Advisors- Bellevue, WA
Thrivent —Bellevue, WA
- $70,000 - $105,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Associate Veterinarian
San Carlos Animal Hospital —San Diego, CA
- $110,000 - $120,000 a year
- Full-time
- Medical-surgical
- In-person
- Communication skills
- Health insurance
Quick Apply
Associate Veterinarian Needed
NOLA Animal Clinic, LLC —New Orleans, LA
- From $103,596.59 a year
- Full-time
- Background check
- Anatomy knowledge
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Associate Professor of Aerospace Studies
US Aviation Academy —Stillwater, OK
- From $60,000 a year
- Full-time
- Classroom
- Military
- Master's degree
Quick Apply
Associate Professor of Aerospace Studies
US Aviation Academy —Duluth, MN
- From $60,000 a year
- Full-time
- Classroom
- Military
- Master's degree
Quick Apply
Associate Veterinarian
Animal Clinic of the Ozarks —Flippin, AR
- From $120,000 a year
- Full-time
- Surgery
- Entry level
- Continuing education credits
- Relocation assistance
Quick Apply
Insurance Associate
Confidential —Jacksonville, NC
- Full-time
- Analysis skills
- In-person
- Communication skills
Quick Apply
2d
Associate Veterinarian
Cahaba Mountain Brook Animal Clinic —Birmingham, AL
- From $100,000 a year
- Part-time
- Mid-level
- In-person
- Communication skills
- Continuing education credits
- Health insurance
Quick Apply
Animal Blessings Pet Hospital (Missoula, MT) - Associate Veterinarian
Animal Blessings Pet Hospital —Missoula, MT
- Full-time
- Mid-level
- Continuing education credits
- Paid parental leave
Quick Apply
Bilingual Tire and Wheel Sales Associates
RNR Tire Express —Hutchinson, KS
- From $20 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Temporary Seasonal - Production Associate
Scribe OpCo Inc dba Koozie Group —Sleepy Eye, MN
- $16.50 - $17.25 an hour
- Temporary
- Inventory management
- Writing skills
- Basic math
- Opportunities for advancement
Quick Apply
Associate Professor of Aerospace Studies
US Aviation Academy —Ruston, LA
- From $60,000 a year
- Full-time
- Classroom
- Military
- Master's degree
Quick Apply
Associate Veterinarian (Exotics)
Kersting Veterinary Hospital —Chesterfield, MO
- From $130,000 a year
- Full-time
- Mid-level
- Surgery
- Continuing education credits
- Paid holidays
Quick Apply
Client Support Associate (Wealth Management) 3 years experience
R. M. Davis, Inc. —Portland, ME
- Up to $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Profit sharing
- Health savings account
Quick Apply
12d
Licensed Associate Clinician
Terros Health —Phoenix, AZ
- $57,375 - $59,975 a year
- Full-time
- Background check
- Mid-level
- Outpatient experience
- Wellness program
- Health savings account
Quick Apply
Licensed Life Insurance Sales Associate (Spanish/English)
Charles Baum State Farm Insurance Agnecy —Silver Spring, MD
- $30,000 - $55,000 a year
- Part-time
- Hybrid work
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply

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Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)

Govcio LLC -
Remote

Apply Now

Job Details

Full-time
$45,000 - $47,500 a year
9 days ago

Qualifications

Confidential information handling
Smartphone (troubleshooting support)
iOS
Windows
High school diploma or GED
Video conferencing software
Customer support ticket management
Video conferencing systems operation
Ticketing system technical support
Mobile devices

Full Job Description

Overview:

GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation’s Veterans. to provide first-tier technical support to Veterans and VA providers. This role focuses on delivering outstanding customer service while assisting users with mobile device setup, application support, login troubleshooting, and basic hardware/software issues across platforms such as iOS, Android, Windows, and web-based video solutions.

Success in this role requires not only strong technical knowledge but also a deep commitment to service excellence, empathy, and the ability to guide non-technical users through troubleshooting and training in a clear and reassuring manner.

This position is fully remote located within the continental United States. If you are local in the DC/MD/VA area, you will be required to attend the 1-week long training session in the Herndon, VA office.

Shifts (Eastern Time)

Time

Days

8:00 am-4:30 pm ET

Mon - Fri

Responsibilities:

Provide professional and timely technical support via phone, chat, and ticketing system.
Support initial mobile device setup, login credentials, application configuration, and user navigation.
Accurately document and update support tickets in ServiceNow, ensuring compliance with contractual obligations and internal standards.
Use probing questions and active listening to understand customer issues and provide tailored guidance.
Escalate issues appropriately while maintaining ownership through resolution.
Provide clear and reassuring guidance to end users while diagnosing and resolving issues.
Communicate complex technical concepts in clear, user-friendly language.
Meet or exceed performance metrics such as Average Speed of Answer (ASA), First Call Resolution (FCR), and customer satisfaction scores (CSAT).
Stay composed and professional in high-stress situations; focus on delivering a positive user experience.
Proactively alert leadership to any emerging issues or trends that may impact service delivery.
Collaborate with peers and leadership in a team-driven environment to continuously improve service quality.
Remain composed and focused on customer satisfaction while troubleshooting and resolving issues.
Be accountable, punctual, and ready to take help desk calls at the start of each shift; regular, reliable attendance is essential.
Embrace a team-oriented approach!

WHAT YOU’LL BE DOING

As a Tier 1, you will have a strong passion for technology, particularly iOS and Android products. You have the ability to adapt to evolving products, software, and hardware. You have the tenacity to work with non-technical end-users until they truly become independent and able to perform basic device functions on their own.

Answer incoming customer calls into the Tier 1 Help Desk
Create, update, and close customer tickets in ServiceNow ticketing portal for every call answered and according to defined ticket compliance requirements
Ask probing questions, listen, and record data capture details and actions performed in all customer tickets
Ensure problem ownership, escalate issues through proper channels
Provide reassurance to end users when delivering solutions and diagnosing issues
Advise management of potential risks that may have impact on customer base and operating environment
Promote end-user satisfaction in adherence to established performance metrics

Qualifications:

Required Skills and Experience:

High school diploma required; Associate's or Bachelor's degree preferred.
Minimum 1 year of technical support, help desk, or call center experience (or relevant degree/certification in lieu of experience).
Strong working knowledge of mobile devices (Android/iOS), tablets, Windows/Mac PCs, and video conferencing platforms.
Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).
Excellent customer service and communication skills (verbal and written).
Ability to handle confidential information (PHI/PII) with discretion and integrity.
Demonstrated reliability, punctuality, and consistent attendance.
Ability to stay calm and focused when troubleshooting with end-users who may have limited technical knowledge.

Clearance Requirement:

Must be able to obtain and maintain a Public Trust Security Clearance.
U.S. citizenship required.

Preferred Skills and Experience:

Certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional (ACSP), Google IT Support, or Help Desk Institute (HDI) Certification.
Experience supporting Cisco videoconferencing systems or mobile network troubleshooting.
Knowledge of medical terminology or prior experience in healthcare IT support.
Prior military service and/or experience working with or supporting the military and veteran community

Posted Salary Range: USD $45,000.00 - USD $47,500.00 /Yr.

Apply Now

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