Top 1047 Associate Client Partner Jobs in Philadelphia, PA

Contact Center Analytics Developer
Ascensus —Dresher, PA
- Online Application
- Mid-level
- SQL
- Analysis skills
Project Director - Canvassing
Shawmut Services —Philadelphia, PA
- $72,000 - $84,000 a year
- Weekends as needed
- Background check
- Mid-level
- Travel
- Paid training
- Mileage reimbursement
Quick Apply
Sales and Customer Service Representative
Philadelphia Event Sales Firm —Upper Darby, PA
- $4,000 - $5,100 a month
- Full-time
- Research
- Communication skills
- Entry level
- Professional development assistance
Quick Apply
11d
Financial Center Relationship Specialist
Fulton Bank —Wynnewood, PA
- $22.16 - $36.92 an hour
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Wellness program
- Health savings account
Project Support Associate
Everforth —Philadelphia, PA
- $70,000 - $79,000 a year
- Email
- Microsoft Outlook
- Mid-level
- Project management
- Health insurance
- Dental insurance
Quick Apply
Sales Support Associate II
Coach —Philadelphia, PA
- $15.00 - $19.50 an hour
- Part-time
- English
- Ability to lift 50 pounds
- Organizational skills
- Commuter assistance
- Paid parental leave
Inventory Associate - Walnut Street
Aritzia —Philadelphia, PA
- Part-time
- Merchandising
- Entry level
Retail Associate - King of Prussia
Aritzia —King of Prussia, PA
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Client Success Associate - Remote
Care Options for Kids —Bensalem, PA
- $23 - $25 an hour
- Remote
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
8d
Part-Time Retail Sales Associate
KOHLS —Philadelphia, PA
- From $13 an hour
- Part-time
- Writing skills
- 16+ years old
- Communication skills
Part-Time Store Merchandising Associate
KOHLS —Philadelphia, PA
- From $13 an hour
- Part-time
- Writing skills
- Merchandising
- POS
Scentologist | Sales Associate
Olfactory NYC —Philadelphia, PA
- $17 - $30 an hour
- Bilingual
- Communication skills
- Entry level
- Health insurance
- Employee discount
Front Desk Medical Receptionist
Northern Children's Services —Philadelphia, PA
- $22 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Ability to climb stairs
- AD&D insurance
- Disability insurance
Quick Apply
1d
Client Services Associate
RH —King of Prussia, PA
- $25 - $29 an hour
- Full-time
- Office
- Communication skills
- Entry level
Quick Apply
Inventory Associate - Cherry Hill
Aritzia —Cherry Hill, NJ
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Client Setup Analyst
Independence Blue Cross —Philadelphia, PA
- Hybrid work
- Research
- Mid-level
- Office
- Dental insurance
- Vision insurance
12d
Retail Customer Experience Associate, Roosevelt - Full Time
Macy’s —Philadelphia, PA
- $15.00 - $22.08 an hour
- Weekends as needed
- Merchandising
- English
- Cleaning
- Store discount
- Paid holidays
PT Sales Associate: Bombas
Leap —Philadelphia, PA
- $16 - $18 an hour
- Part-time
- Hospitality
- 18 years or older
- Google Workspace
- Health insurance
- Dental insurance
Quick Apply
Account Associate, Provider
Datavant —Philadelphia, PA
- $65,000 - $73,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- HIPAA
10d
Administrative Assistant
Stantec —Philadelphia, PA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
- Wellness program
- Health savings account

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Contact Center Analytics Developer

Ascensus -
Dresher, PA

Apply Now

Job Details

Full-time

Qualifications

Performance dashboard reports
Performance monitoring
Data integrity assurance
Dashboard development
Customer behavior analysis
Data visualization software proficiency
Defect resolution root cause analysis
Data validation techniques
Call center experience
Business intelligence report generation
Dashboard creation support
Metrics Reporting
Maintaining data pipelines
Data integrity and documentation
Collaboration with product development teams
Business intelligence tools
Data quality monitoring
Data access controls implementation
Access control management
Metadata
Root cause analysis
Achieving project delivery timelines
Production troubleshooting

Full Job Description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow.

Section 1: Position Summary

Ascensus is building an analytics capability to convert customer interactions into objective measures of organizational performance and customer experience. The Contact Center Analytics (Nexidia) Developer design, configure, and support analytics capabilities within NICE CXone Interaction Analytics. In this role, you will build and maintain the categories, rules, phrase libraries, workspaces, dashboards, and reporting structures that help the business better understand customer interactions and identify operational improvement opportunities. This position does not perform IVR development, but partners closely with IVR/IVA developers to ensure analytics and reporting requirements are supported.

Section 2: Job Functions, Essential Duties and Responsibilities

Executes platform administration and reporting delivery to enable consistent, decision-ready customer analytics.
Partners with Operations, Quality, Product, and Technology to translate questions into scalable analytics.
Builds reporting views and dashboards that help stakeholders monitor trends, investigate root causes, and act on customer interaction data.
Configures and maintains NICE CXone Interaction Analytics assets including categories, rules, phrase libraries, datasets, workspaces, dashboards, and filters.
Performs validation, tuning, and troubleshooting to improve the reliability and performance of analytics outputs.
Supports governance, documentation, and quality standards for analytics configurations, taxonomies, and reporting assets.
Coordinates and validates end-to-end data flows required for analytics and reporting across the CXone ecosystem (metadata, recordings, attributes, analytics outputs); monitor data completeness and platform health.
Validates outcomes with business and technology owners (CX and contact-volume impact) and identifies opportunities to automate and standardize reporting and monitoring.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
At Ascensus we are guided by our Core Values of People Matter, Quality First and Integrity Always®. They inspire us every day to prioritize an environment of respect for those we serve and one another and should be visible in your actions on a day-to-day.

Supervision

Section 3: Experience, Skills, Knowledge Requirements

CXone / Nexidia Analytics Administration: Hands-on experience with NICE CXone Interaction Analytics/Nexidia, including configuration of categories, rules, phrases, workspaces, or dashboards.
Reporting, Dashboards & Monitoring: Ability to build and maintain recurring dashboards, reports/scorecards, and standardized monitoring with clear filters/prompts and reliable outputs.
Insight Storytelling & Stakeholder Partnership: Able to clarify the question, translate it into measures, and deliver decision-ready readouts (what changed, who is impacted, why it matters, and recommended actions).
Contact Center Analytics Domain Knowledge: Understanding of contact center operations and measures (call drivers, repeat contacts, handle time, transfers/escalations, quality, sentiment) and how analytics supports cost-to-serve and CX outcomes.
Data Pipelines & Production Support: Ability to validate analytics data flows (metadata, recordings, attributes), troubleshoot data gaps/refresh failures/permission issues, perform root-cause analysis, and coordinate fixes with internal IT teams and NICE support.
Security & Sensitive Data Handling: Familiarity with role-based access controls and least-privilege principles when working with recordings, transcripts, and other sensitive customer data.
Analytics Tools: Strong Excel (analysis, pivots, data cleansing); experience with Power BI and/or SQL preferred.
Prioritization & Delivery: Ability to manage competing reporting/analytics work, communicate trade-offs, and deliver on committed timelines.
3+ years in contact center analytics/reporting, business analysis, quality analytics, or related roles; contact center technology experience preferred.

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.

Apply Now

Refine Your Search

Associate Client Partner jobs in Philadelphia, PA

Contact Center Analytics Developer

Project Director - Canvassing

Sales and Customer Service Representative

Financial Center Relationship Specialist

Project Support Associate

Sales Support Associate II

Inventory Associate - Walnut Street

Retail Associate - King of Prussia

Client Success Associate - Remote

Part-Time Retail Sales Associate

Part-Time Store Merchandising Associate

Scentologist | Sales Associate

Front Desk Medical Receptionist

Client Services Associate

Inventory Associate - Cherry Hill

Client Setup Analyst

Retail Customer Experience Associate, Roosevelt - Full Time

PT Sales Associate: Bombas

Account Associate, Provider

Administrative Assistant

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