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Payments & Fraud Associate

Betr
Remote

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Job Details

Full-time

Qualifications

Live chat
Growing experience
PayPal payment processing
Customer behavior analysis
Email customer support
Texting/chatbox tools
Fraud investigation
Account troubleshooting
Incident Escalation
Customer support experience within e-commerce industry
Trend analysis
Suspicious activity investigations
Credit card payment processing
Financial issue resolution
Managing clients in a customer support role
Organizational skills
Sports
Data-driven problem-solving
Customer support
Due diligence
Deposits
Billing issue inquiries
Handling account queries
Technical support via email
Withdrawals
Escalation handling
2 years
Communication skills
Entry level

Full Job Description

ABOUT BETR

Founded in 2022 by Joey Levy and Jake Paul, Betr has built the world's first real money gaming super app. Our product suite spans Picks, Social Sportsbook, Social Casino, and Arcade, with Predictions launching later this year. Betr Picks launched in September 2023, which has quickly become one of the leading fantasy sports pick 'em products in the U.S. The product is currently available in 34 states. In September 2025, we launched Betr Social Sportsbook and Betr Arcade. Since launch, Betr Social Sportsbook, which is live in 32 states, has been one of the fastest growing products in the industry. Betr Arcade has quickly emerged as a leading skill games platform and is live in 38 states. Betr Social Casino launched in February 2026 and is live in 33 states.

Betr is also the most followed sports gaming company on social media in the world, featuring 24/7 original content created by Betr Media, our internal media division. Betr Media has grown to 2.5M+ followers and 2.4B impressions since launching in 2022.

Betr has one million paying users and is one of the fastest growing companies in the industry. We're backed by Fuel Venture Capital, Aliya Capital Partners, IA Sports Ventures, FinSight Ventures, Florida Funders, Harmony Partners, 8vc, and other top-tier investors.

About The Role:

Betr is looking for a Payments & Fraud Associate to assist the team in providing a best-in-class customer experience to our growing user base. The Associate will work to ensure customer satisfaction with our products and overall brand, including product, content, and payment operations. The Associate has the ability to understand and empathize with the problems that our customers are facing and find appropriate solutions as quickly as possible. Time will be split between the Customer Operations Team and the Payments Team, based on business needs. Team members must be open to working nights, weekends, & holidays to support users in real time around high volume sports schedules.

Location:

This is a fully remote role; candidates must be located on the West Coast and available to work Pacific Time (PT) hours.

About The Role:

Support and resolve user issues and inquiries in a professional and timely manner
Use email & chat to support and to resolve issues and inquiries, exceeding expectations to deliver outstanding support
Capture user insights and trends to inform all areas of the business for enhancements, including product, marketing, and operations.
Monitor for critical site issues and escalate to the proper channels to ensure a speedy resolution.
Review and approve player deposits and withdrawal requests
Review accounts for potential irregularities and conduct basic account investigations
Conduct due diligence investigations based on internal processes
Resolve bet and contest inquiries regarding sporting rules & account and billing inquiries from users
Provide technical assistance to fans regarding our mobile application
Ability to use and understand our internal admin tools, review accounts, pay attention to detail, notice trends, and resolve issues

About You:

2+ years’ experience in customer focused role or 1 + Payments or Fraud related experience
Detail oriented with the ability to make data-driven decisions to improve customer communication performance
Knowledge of online gaming fraud, payments, gaming and sportsbook tools, systems and reports are highly preferred
Experience with payment providers (PayPal, Online Banking, card processing)
Experience working with Customer Support tools like intercom etc.
Strong verbal, written, and interpersonal skills with the ability to communicate clearly and effectively
Ability to listen attentively to user needs and concerns; demonstrate empathy and build rapport
Ability to multitask efficiently and effectively
Self-motivated with excellent organizational skills, the ability to be flexible, & prioritize responsibilities

Bonus Points:

A lifelong, passionate sports fan with a deep understanding of how to engage fans

At Betr, we're driven by a shared vision to reshape the sports & gaming industry. As a dynamic startup poised for remarkable growth, we're dedicated to crafting innovative experiences that cater to sports enthusiasts across the nation. We believe in pushing boundaries, embracing diversity, and fostering a collaborative culture that extends beyond the world of sports. Join us in shaping the future of sports entertainment!

Betr provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences. We encourage people from underrepresented backgrounds to apply

Thank you for your interest in Betr. We look forward to reviewing your application.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

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