Top 2370 Associate Personnel Analyst Jobs

Support Analyst I (Remote)
STUDIO ENTERPRISE —Phoenix, AZ
- $20 an hour
- Full-time
- Remote
- Computer science
- Computer Science
- Writing skills
Quick Apply
School Board Certified Behavior Analyst (BCBA)
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Claims Analyst
Office of the Chapter 13 Trustee for the Districts of Hawaii, Guam and Northern Mariana Islands —Honolulu, HI
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Board Certified Behavior Analyst (BCBA)
Nyman Associates —Brookhaven, PA
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4d
School Board Certified Behavior Analyst (BCBA)
Nyman Associates —New Castle, DE
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4d
Quality Assurance Analyst
The Spiratex Company —Romulus, MI
- $26 - $35 an hour
- Full-time
- Microsoft Outlook
- 5 years
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Behavior Analyst
Ulster BOCES —New Paltz, NY
- $67,765 - $75,851 a year
- Part-time
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- Criminal background check
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9d
Board Certified Behavior Analyst (BCBA)
Nyman Associates —Philadelphia, PA
- School experience
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- Mid-level
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4d
School Board Certified Behavior Analyst (BCBA)
Nyman Associates —Allentown, PA
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4d
Manager of Histology
JCA Personnel —Yuma, AZ
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- Full-time
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10d
Martin & Bayley, Inc. Store Analyst
Martin & Bayley, Inc., DBA Huck's Market —Carmi, IL
- Full-time
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Garden Center Associate - Alt Reduced Hours
Omak, WA —Omak, WA
- Part-time
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- High school diploma or GED
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Network Analyst
Peraton —Fort Huachuca, AZ
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Lead Combat Systems SME
Orion Solutions LLC —San Diego, CA
- $90,000 - $130,000 a year
- Full-time
- 7 years
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12d
Mgr Quality Management (BHS)
Beacon Health System —Granger, IN
- Overtime
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- 5 years
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Assistant Store Manager (HELE Kalihi Valley | Full-Time)
Par Pacific Holdings —Honolulu, HI
- $21.00 - $26.65 an hour
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- Ability to walk for extended periods
- English
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Mid-Level Analyst
Ruchman and Associates, INC —Clarksburg, WV
- $40,000 - $60,000 a year
- Weekends as needed
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- Health insurance
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Senior Workday Analyst (Remote in OR, WA, ID, MT)
Motus Recruiting and Staffing —Portland, OR
- $72 an hour
- Full-time
- 8 years
- Analysis skills
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Quick Apply
2d
EDI Analyst
American Vision Partners —Phoenix, AZ
- Full-time
- Computer science
- Microsoft Outlook
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- Paid holidays
- Health insurance
Technical Support Specialist
Proteam Solutions —Columbus, OH
- Mid-level
- Windows
- 3 years
Quick Apply

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Support Analyst I (Remote)

STUDIO ENTERPRISE -
Phoenix, AZ

Quick Apply

Job Details

Full-time
$20 an hour

Qualifications

Stakeholder relationship building

Full Job Description

Job Summary:

Responsible for answering inbound calls and other channels of support across all customer channels, representing the originating organization appropriately. Evaluating the customer’s situation and work towards a first call resolution or appropriate escalation towards resolution. The analyst must accurately document actions taken in the customer relationship management software to ensure proper documentation and customer communication. Analysts must demonstrate the ability to service the customer appropriately while understanding the technical aspects involved to resolve customer issues. Success in this role requires customer focus, innovative thinking, positive attitude and a willingness to help others.

Key Job Elements:

Respond to requests for assistance across all channels (phone, email, ticket, chat) in a professional and friendly manner according to the standard operating procedure of the support center
Maintain accurate and timely records in the customer relationship management tool. This includes related logs, files, databases and referencing.
Maintain a high standard of quality in every interaction with internal and external stakeholders
Conduct follow-up as needed while working towards customer resolution
Meets and maintains all relevant KPIs associated with role including quality assurance scores and after call work measurements.
Maintains positive relationship with and between individual users, all user groups, other IT teams and peers within the Support Center.
Uses Support Center equipment such as laptop, peripheral devices, telephony equipment, printer, copiers and fax machines.
Acquires and applies specialized knowledge of the functional area within which job is performed, e.g. classroom, telephony, CRM, operating system, internet browsers, Microsoft and Apple productivity software, student information system, business software, human resource and Support Center specific software. In addition, hardware troubleshooting for desktop computers, laptops, printers, and peripherals
Acquires and applies relevant knowledge of concepts related to broader role function, e.g. ITIL Foundations, customer service, knowledge centered support, documentation and communication.
Acquires awareness of organizational structure and importance of following paths of escalation within Support Center and externally in terms of reporting relationships and job duties of other staff within the Technology Department.
Performs or assists with special projects and other duties as assigned.

Reports to:
Support Center Supervisor/Manager

Interacts with:
Students, Faculty, Staff, other IT Service Desk Staff, IT personnel, clients, partners

Knowledge:

Associate degree or certificate in Computer Science, Information Systems, or related field; Bachelor's preferred.
1-2 years in customer service; experience in support centers a plus.
Familiarity with ITIL Foundations and HDI Support Analyst certification is advantageous.

Skills:

Excellent written, verbal communication, and interpersonal skills.
Strong organizational, prioritization, and problem-solving abilities.
Proficient in Microsoft Office Suite, Teams, and call center tools.

Abilities:

Analyze incidents and recommend solutions effectively.
Work independently and collaboratively with cross-functional teams.
Provide responsive customer support to diverse users (students, faculty, staff).
Occasionally lift up to 25 pounds; up to 50 pounds with assistance.

Quick Apply

Refine Your Search

Associate Personnel Analyst jobs

Support Analyst I (Remote)

School Board Certified Behavior Analyst (BCBA)

Claims Analyst

Board Certified Behavior Analyst (BCBA)

School Board Certified Behavior Analyst (BCBA)

Quality Assurance Analyst

Behavior Analyst

Board Certified Behavior Analyst (BCBA)

School Board Certified Behavior Analyst (BCBA)

Manager of Histology

Martin & Bayley, Inc. Store Analyst

Garden Center Associate - Alt Reduced Hours

Network Analyst

Lead Combat Systems SME

Mgr Quality Management (BHS)

Assistant Store Manager (HELE Kalihi Valley | Full-Time)

Mid-Level Analyst

Senior Workday Analyst (Remote in OR, WA, ID, MT)

EDI Analyst

Technical Support Specialist

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