Job Description
Job Description
What you’ll do
Configure, publish, and maintain proctored exams, ensuring accuracy and adherence to security protocols.
Manage exam lifecycles, including versioning, refresh cycles, and form retirement, while maintaining detailed documentation and audit trails.
Produce and validate operational and performance reports, handling sensitive data with discretion.
Review and process proctoring incidents, support escalations, and ensure exam integrity through standardized protocols.
Support technical administration of exam delivery systems, proctoring platforms, and LMS integrations, including API-based workflows and access controls.
Provide tiered technical support, troubleshoot issues, and communicate solutions to both technical and non-technical stakeholders.
Contribute to exam content development, psychometric analysis, and AI-assisted exam innovation under established governance.
At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
What you’ll bring
Required
Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.
Bachelor’s degree or equivalent experience in Information Systems, Computer Science, Data Analytics, Educational Technology, Psychology, or a related field.
Strong problem-solving, analytical, and troubleshooting skills.
Experience with office productivity suites (Google Workspace or Microsoft Office 365).
Familiarity with email, collaboration, and communication tools.
Working knowledge of web technologies (browsers, basic HTML/CSS, networking concepts).
Comfort with technical systems, structured data, reporting tools, and ticketing/help desk systems.
Excellent written and verbal communication skills.
Ability to manage tasks, prioritize issues, and handle sensitive information with professionalism.
Preferred
Exposure to LMS platforms, assessment tools, or proctoring systems.
Experience with project management tools (e.g., Monday.com, JIRA).
Basic understanding of APIs, integrations, or SSO concepts.
Familiarity with advanced reporting tools (Excel, SQL, dashboards, BI platforms).
Coursework or experience in AI, machine learning, or prompt engineering.
Interest in psychometrics, standardized assessment, or certification programs.
Your Impact
We believe in clarity and setting you up for success. In your first six months, you’ll become a trusted contributor to exam operations, mastering system configurations, reporting, and incident workflows. You’ll help ensure the integrity and reliability of Guidewire’s certification programs, supporting our mission to deliver trusted, innovative solutions for the insurance industry. Your work will empower teams, protect exam fairness, and help Guidewire scale its impact globally.
What’s in it for you
The people we employ give their all, and in return, we offer flexibility wherever we can, such as:
Flexible work environment
Health and Wellness benefits
Paid time off programs including volunteer time off
Market-competitive pay and incentive programs
Continual development and internal career growth opportunities
All new hires participate in our in-person orientation process, designed to foster connection and set you up for success.
By joining Guidewire, you’ll contribute to our wider mission of transforming the way the world’s P&C insurers do business, working in a culture defined by determination, collaboration, and continuous improvement.
Your work will directly support our department’s priorities of accelerating growth through technology, employee experience, and global scalability, while embedding AI and automation into daily operations.
The US base salary range for this full-time position is $72,000 - $134,000. Your base pay will depend on your experience, skills, education, training, and location among other factors. All full-time positions or part-time roles working 30 hours or more a week at Guidewire are eligible for benefits that support their health and well-being including health, dental, and vision insurance, paid time off, and a company sponsored retirement plan. In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.
Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to
[email protected]. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail
[email protected] to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.
