Top 28 Associate Technical Support Jobs in Washington, DC

Associate Technical Support Engineer
Casepoint —Washington, DC
- $80,933 - $92,563 a year
- Hybrid work
- Research
- Mid-level
- In-person
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Information Technology Associate I (Junior)
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $63,500 - $71,500 a year
- Full-time
- Office
- Computer networking
- Entry level
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Desktop Support Specialist (Mid Level)
Sanametrix —Washington, DC
- $50,000 - $58,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
Field Support Services, Associate
Peraton —Landover, MD
- $80,000 - $128,000 a year
- Up to 50% travel
- Bachelor of Science
- Master's degree
- Health savings account
- Paid holidays
Desktop Support Specialist ( Mid-Level)
TriTech Enterprise Systems, Inc. —Washington, DC
- Part-time
- Mid-level
- Windows
- In-person
Quick Apply
Technical Support Engineer, Associate
LCG, Inc. —Washington, DC
- $65,000 - $85,000 a year
- On call
- Hybrid work
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
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Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
SY26/27 Technology Associate - 2nd St Campus
Washington Latin Public Charter Schools —Washington, DC
- Entry level
Quick Apply
Information Technology Associate III (Mid)
PEOPLE TECHNOLOGY AND PROCESSES LLC —Washington, DC
- $71,500 - $85,000 a year
- Full-time
- Mid-level
- 4 years
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Desktop Support Technician, Associate
LCG, Inc. —Bethesda, MD
- $28 - $32 an hour
- Computer Science
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
IT Associate
Accrete —Alexandria, VA
- $75,000 - $90,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- In-person
- Health insurance
- Dental insurance
Quick Apply
1d
Associate IT Support Technician
Verato Inc. —McLean, VA
- $65,000 - $75,000 a year
- Full-time
- Computer Science
- Microsoft Office
- 3 years
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IT Associate (On-Site)
SPC Financial —Rockville, MD
- Computer science
- Computer Science
- Mid-level
Technology Associate
Al-Huda School —College Park, MD
- Computer Science
- Writing skills
- Analysis skills
Field Support Services, Associate
Abile Group, Inc. —Landover, MD
- Full-time
- Up to 50% travel
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
14d
Testing and Training Associate
KBR —Lanham, MD
- $76,700 - $115,000 a year
- Full-time
- Mid-level
- Master's degree
- High school diploma or GED
7d
Mid-Level IT Specialists
Evurge Solutions —Washington, DC
- Full-time
- Research
- Mid-level
- Office
Sales Associate / Customer Service Representative
Drybar Shops —Arlington, VA
- $19 - $23 an hour
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- 1 year
- Flexible schedule
Senior Associate- Corporate Functions/End User Support Specialist
Information Technology Senior Management Forum —McLean, VA
- $80,800 - $101,300 a year
- Email
- Research
- Mid-level
- Bachelor's degree
- Health insurance
10d

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Associate Technical Support Engineer

Casepoint -
Washington, DC

Quick Apply

Job Details

$80,933 - $92,563 a year

Qualifications

Customer communication

Full Job Description

Department: Customer Support

Reports To: Sr. Manager of Customer Support

The Associate Technical Support Engineer is the first point of contact for our government customers using our suite of applications. Your primary goal is to provide exceptional customer service by addressing everyday technology questions and basic troubleshooting needs. You will focus on identifying user issues, resolving known problems, and ensuring that complex technical requests are documented and handed off to our specialized Tier 2 team when necessary.

Work Location

This position is eligible for remote work. Priority consideration will be given to candidates based in the DMV (DC, MD, VA) area to support occasional in-person collaboration.

We also welcome applications from candidates located in the following states, based on business needs and the availability of specialized talent:

AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KS, KY, LA, MA, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TX, WA, WI, WV, WY.

At this time, we are only able to consider candidates residing in these states.

What You’ll Do (Key Responsibilities):

Application & Front-End Support

First-Response Support: Act as the primary point of contact for government customers, responding to daily technical questions and resolving initial software issues.
Basic Troubleshooting: Research and diagnose user-reported problems, using front-end tools and established guides to find solutions for failed tasks or errors.
Account Management: Assist users with account access issues, including verifying user permissions and helping administrators with basic password resets within the application interfaces.
Incident Documentation: Carefully capture and log all details regarding customer issues and their resolutions in our ticket tracking system to ensure clear records for our team.
System Monitoring: Assist in monitoring the general health of Casepoint applications, flagging any trends or recurring errors to senior team members.

Collaboration & Customer Success

Customer Interaction: Effectively communicate with end users to understand their needs, providing "white-glove" service to ensure they can navigate our software smoothly.
Tier 2 Coordination: Identify complex issues that require backend intervention and escalate them to the Tier 2 team with a clear summary of the steps already taken.
Project Support: Support Customer Success Managers and Project Managers by providing updates on current support tickets and helping track overall project progress for our clients.
Internal Communication: Participate in cross-departmental emails and follow-ups to ensure that no customer request is left unanswered.

Professional Growth & Platform Knowledge

Continuous Learning: Stay up-to-date on new features and updates across the Casepoint platforms through regular training.
Software Testing: Participate in basic testing of new software releases to provide feedback on the user experience and help identify potential bugs before they reach the customer.
Knowledge Sharing: Help maintain the internal knowledge base by documenting new solutions to common questions.

What You Bring to the Team:

Education: Degree in Information Technology, a related field, or equivalent hands-on experience in a customer-facing technical support role.
Problem-Solving Skills: A natural curiosity and ability to walk users through step-by-step instructions to resolve software questions.
Communication: Excellent verbal and written communication skills with a focus on patience and clarity when talking to customers.
Software Familiarity: Experience or a strong interest in supporting government-specific software and a quick ability to learn new applications.
Citizenship: US Citizenship (non-dual) is required by government contract.
Clearance: Ability to obtain and maintain a Public Trust or higher clearance.

About Casepoint:

OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.

The Washington Post, which named OPEXUS + Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS + Casepoint offers the best of all worlds.

OPEXUS + Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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Refine Your Search

Associate Technical Support jobs in Washington, DC

Associate Technical Support Engineer

Information Technology Associate I (Junior)

Desktop Support Specialist (Mid Level)

Field Support Services, Associate

Desktop Support Specialist ( Mid-Level)

Technical Support Engineer, Associate

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

SY26/27 Technology Associate - 2nd St Campus

Information Technology Associate III (Mid)

Desktop Support Technician, Associate

IT Associate

Associate IT Support Technician

IT Associate (On-Site)

Technology Associate

Field Support Services, Associate

Testing and Training Associate

Mid-Level IT Specialists

Sales Associate / Customer Service Representative

Senior Associate- Corporate Functions/End User Support Specialist

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