Top 4 Associate Technician Noc Net Jobs

IT Escalations Technician (Tier 2)
Nexus IT Inc —Salt Lake City, UT
- $60,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Office
11d
Network Operations Center (NOC) Technician II
Vision Net Inc —Great Falls, MT
- Weekends as needed
- Maintenance
- Mid-level
- Office
Quick Apply
Network (NOC) Technician
VasoTechnology —Tampa, FL
- $18 an hour
- Overnight shift
- Background check
- Military
- US work authorization
- Paid holidays
- Disability insurance
Quick Apply
Network Operations Center Manager
NTT Ltd —Annapolis, MD
- $109,275 - $182,125 a year
- Computer science
- Computer Science
- 5 years
- Health savings account
- AD&D insurance

More jobs to discover

Find similar jobs that you might be interested in.

Network Operations Technician II
ProInfoNet —Bangor, ME
Collaborate with Senior Network Engineers on complex technical issues, infrastructure improvements, and implementation projects.
$22 - $26 an hour
Quick Apply
1d
NOC Technician II
Communication Technology Services (CTS) —Greenville, SC
Support field technicians remotely by providing troubleshooting guidance and technical expertise. Hands-on experience in diagnosing and resolving RF, network,…
$25 - $30 an hour

I want to receive the latest job alert for Associate Technician Noc Net

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

Associate Technician Noc Net jobs near

Senior IT Technician jobs in Salt Lake City, UT

Network Operations Technician jobs in Tampa, FL

Network Operations Manager jobs in Annapolis, MD

Senior It Technician jobs in Greenville, SC

Senior Living jobs in Grand Rapids, MI

Senior It Technician jobs in New York, NY

Lab Technician jobs in Tucson, AZ

It Entry Level jobs in Elk Grove, CA

Senior It Technician jobs in Puyallup, WA

Senior It Technician jobs in Buffalo, NY

Network Operations Technician jobs in San Diego, CA

Hvac Technician jobs in Bakersfield, CA

Network Operations Technician jobs in Coppell, TX

Healthcare Operations jobs in Columbus, OH

Network Operations Technician jobs in Dayton, OH

Pharmacy Technician jobs in Fort Wayne, IN

Network Operations Manager jobs in Seattle, WA

Network Operations Manager jobs in New York State

Operations Manager jobs in Spokane, WA

Case Manager jobs in Arizona

IT Escalations Technician (Tier 2)

Nexus IT Inc -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$60,000 - $75,000 a year
11 days ago

Qualifications

Server virtualization
Technical Proficiency

Full Job Description

Description:

Location: Salt Lake City, UT / Hybrid

Department: Escalations Team

Reports To: Tier 2 Support Team Lead

Employment Type: Full-Time, Exempt

Compensation: $60K - $75K annually (commensurate with experience and education)

Purpose of the Role

The Tier 2 Escalations Technician handles complex support tickets escalated from the Tier 1 Service Desk team. The role focuses on resolving difficult technical issues that require advanced troubleshooting, working both remotely and on-site as needed to ensure timely resolution and strong client relationships. Tier 2 technicians serve as the critical bridge between front-line support and senior engineering resources.

How You Create Value

You create value by providing advanced troubleshooting and resolution for complex technical issues that exceed Tier 1 capabilities, reducing escalation frequency to Tier 3, and ensuring a high level of client satisfaction. Your proactive and collaborative approach supports the team in handling difficult tickets efficiently, preventing long-term open cases, and improving the overall client experience.

Key Responsibilities

Resolve escalated technical issues requiring intermediate-to-advanced troubleshooting, working closely with Tier 1 Service Desk and other internal teams.
Provide on-site support when necessary, ensuring all escalated issues are handled effectively and promptly.
Ensure escalated tickets are resolved within agreed SLA, with a focus on resolution times and preventing extended delays.
Act as an escalation path for Tier 1 technicians, providing mentorship and guidance on complex issues.
Collaborate with the NOC and other teams to ensure client systems remain healthy, secure, and up to date.
Document resolutions thoroughly and share knowledge with team members to prevent repeat incidents.
ake ownership of client issues, acting as a senior point of contact to ensure client expectations are met or exceeded.
Participate in on-call rotations for one week at a time, typically 4–5 times per year per technician, to provide after-hours support for escalated incidents and critical issues.
Utilize CRM, ticketing systems, and BI dashboards to track service metrics (CSAT, NPS) and support delivery of high-quality services .

What Success Looks Like

Escalated tickets are resolved within SLA without requiring Tier 3 intervention.
Client satisfaction scores reflect consistent, high-quality service delivery.
Documentation of resolutions is thorough, reducing repeat incidents across the team.
On-call rotations are covered reliably and escalations are handled with urgency and professionalism.
Tier 1 technicians receive effective mentorship and timely guidance on complex issues.
Strong collaboration with Service Desk, NOC, and Field Services teams.

Skills & Attributes

Advanced networking troubleshooting. In-depth knowledge of network infrastructure, firewalls, routers, and switches, with a focus on Layer 2 and 3 networking issues.
Windows Server proficiency. Experience diagnosing and resolving issues related to Active Directory, DNS, DHCP, and file-sharing services.
Virtualization expertise. Hands-on experience with Hyper-V and VMware, managing and troubleshooting virtual environments.
Backup and disaster recovery knowledge. Familiarity with BDR solutions and troubleshooting backup issues to ensure data integrity.
Security and firewall configuration. Experience with firewall configurations and security protocols, including identifying and mitigating security risks.
Cloud platform familiarity. Working knowledge of Microsoft Azure and other cloud environments to handle escalated cloud service issues.
Microsoft 365 expertise. Advanced troubleshooting across M365 services, including Exchange Online, SharePoint, and OneDrive.
Communication. Demonstrated ability to proactively manage client expectations and collaborate effectively with internal teams under pressure.

Working Conditions

Professional office environment (Hybrid eligible).
Participation in on-call rotations is required to address after-hours escalations and urgent client issues.
May require on-site client support depending on client needs.
Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Requirements:

Experience & Education

2+ years of experience in IT support, with a focus on troubleshooting complex technical issues.
At least two of the following certifications (or equivalent) are required: A+, Server+, Net+, Security+, Linux+, Microsoft Certified: Microsoft 365 Administrator Associate (MS-101).
Additional certifications such as Security+, Microsoft AZ-800, Cisco CCNA, or CySA+ are highly desired.
Strong familiarity with M365 administration, virtualization technologies, and network troubleshooting.
Nexus IT offers 2 hours per week of paid company time for certification training and clear career progression paths based on skill development.
Bachelor’s degree in Information Technology or a related field preferred but not required.
Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.

Apply Now

Refine Your Search

Associate Technician Noc Net jobs

IT Escalations Technician (Tier 2)

Network Operations Center (NOC) Technician II

Network (NOC) Technician

Network Operations Center Manager