Top 5599 Associate Jobs in Washington, DC

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
12d
Records Associate
Forrest Solutions LLC —Washington, DC
- $30 an hour
- Full-time
- Office
- Administrative experience
- Continuous improvement
Quick Apply
Process Associate
HCLTech —Washington, DC
- Continuous improvement
- Quality control
- Entry level
Retail Associate - Georgetown
Aritzia —Washington, DC
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Retail Associate - DC United
Fanatics Retail Group Concessions, LLC —Washington, DC
- From $18.50 an hour
- Extended hours
- 18 years or older
- High school diploma or GED
- Organizational skills
Quick Apply
SY26/27 Technology Associate - 2nd St Campus
Washington Latin Public Charter Schools —Washington, DC
- Entry level
Quick Apply
Customer Service Associate I
Dollar Tree —Washington, DC
- $18.50 - $19.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Front Office Associate
Daisy Dental —Washington, DC
- $20 - $27 an hour
- Part-time
- Customer service
- Computer literacy
- Medical office experience
Quick Apply
Associate
Panera Bread —Capitol Heights, MD
- $15 - $20 an hour
- Part-time
- Customer service
- Cash register
- 16+ years old
- Disability insurance
- Dental insurance
Quick Apply
Store Associate
SHOE DEPT. —Hyattsville, MD
- From $15 an hour
- Part-time
- Merchandising
- Entry level
- Employee discount
Quick Apply
Member Experience Associate (Part-Time) - DC
Industrious —Washington, DC
- From $25.25 an hour
- Part-time
- Hospitality
- Office
- In-person
- Commuter assistance
- Paid sick time
Quick Apply
Part-Time Center Associate 0535
The UPS Store MCO —Washington, DC
- $17.10 an hour
- Part-time
- High school diploma or GED
- Math
- Communication skills
Quick Apply
SALES ASSOCIATE
MadRag —Hyattsville, MD
- $15 an hour
- Part-time
- Communication skills
- Entry level
- 401(k)
Fulfillment Associates (on-call shift work)
Breakout —Washington, DC
- Monday to Friday
- Office
- Organizational skills
- In-person
- COVID-19 protective measures
Quick Apply
Store Associate (Part-time)
National Geographic Society —Washington, DC
- $21.50 an hour
- Part-time
- Writing skills
- High school diploma or GED
- US work authorization
- Wellness program
- Commuter assistance
Part-Time Center Associate
The UPS Store #5801 —Washington, DC
- $18.50 - $21.00 an hour
- Part-time
- Math
- Communication skills
- Entry level
- Paid training
- Employee discount
Quick Apply
Stock Associate
Sézane —Washington, DC
- $24 an hour
- Weekends as needed
- Merchandising
- Mid-level
- 3 years
Quick Apply
8d
Full-Time Center Associate #7740
The UPS Store MCO —Washington, DC
- $17 - $20 an hour
- Full-time
- High school diploma or GED
- Math
- Communication skills
Quick Apply
Data Processing Specialist, Associate
LCG, Inc. —Rockville, MD
- $20 - $25 an hour
- PRN
- Remote
- 7 years
- Computer literacy
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Sales Associate, Georgetown (Full-Time)
Away —Washington, DC
- $21 an hour
- Weekends as needed
- In-person
- Ability to stand for extended periods
- Ability to lift 25 pounds

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Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

General Dynamics Information Technology -
Washington, DC

Apply Now

Job Details

$26.44 - $35.78 an hour
12 days ago

Qualifications

Live chat
Computer operation
Phone communication
English
Productivity software
CompTIA Security+
Client interaction via phone calls

Full Job Description

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Shift options listed at the bottom.

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As an Associate Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on an Associate Help Desk Technician joining our team to bring professionalism, a white-glove customer service mindset, and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement.

HOW AN ASSOCIATE HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Provide foundational Tier 1 technical support to onsite and remote customers via phone, chat, email, and ticketing systems.
Deliver an exceptional, white-glove customer service experience by greeting users professionally, actively listening to their concerns, and maintaining a calm, reassuring, and highly attentive demeanor.
Follow standard operating procedures (SOPs) and established documentation to resolve standard user requests (e.g., password resets, account lockouts).
Demonstrate meticulous attention to detail, effective problem-solving abilities, and a commitment to first-contact resolution whenever possible.
Document and track all customer incidents, requests, and troubleshooting steps accurately and clearly within a ticketing management system.
Translate basic technical concepts into clear, non-technical instructions for users during white-glove troubleshooting sessions.
Meet or exceed individual performance metrics, including first-call resolution (FCR), average handle time (AHT), and customer satisfaction (CSAT) scores.
Efficiently escalate complex technical issues to higher-tier teams when applicable, ensuring a warm handoff and clear documentation of work already performed so the customer never has to repeat themselves.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

High School Diploma/GED and 1 year of related technical or customer support experience; OR
An Associate’s Degree or higher in an IT-related discipline.
Required Certifications: CompTIA Security+ required upon hire.
Security Clearance Level: Active Top Secret with SCI Eligibility.
Required Technical Skills: Basic knowledge of Windows/MacOS, familiarity with Microsoft Office applications, and excellent phone/chat etiquette.
Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia

Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)

Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon

Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon

everyone must work 4 holidays a year

Work Requirements

Years of Experience

4 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $26.44 - $35.78. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Apply Now

Refine Your Search

Associate jobs in Washington, DC

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Records Associate

Process Associate

Retail Associate - Georgetown

Retail Associate - DC United

SY26/27 Technology Associate - 2nd St Campus

Customer Service Associate I

Front Office Associate

Associate

Store Associate

Member Experience Associate (Part-Time) - DC

Part-Time Center Associate 0535

SALES ASSOCIATE

Fulfillment Associates (on-call shift work)

Store Associate (Part-time)

Part-Time Center Associate

Stock Associate

Full-Time Center Associate #7740

Data Processing Specialist, Associate

Sales Associate, Georgetown (Full-Time)

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