Under general supervision assigned manager, provides technical and instructional support for the Tahoe Truckee Campus; sets up and maintains instructional computer lab equipment, facilities, and materials; installs, configures, troubleshoots, and services computer workstations used by District staff or students; coordinates tutoring services; proctors exams and quizzes; and provides library support services, as needed.
*****Please note: This position is Part-Time and the tentative hours are 5:00pm - 10:00pm Monday through Thursday.*****
Need Help With Your Online Account?
- Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
- Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.
If you have any questions about this position, please contact the Human Resources Department at
[email protected] .
REPRESENTATIVE DUTIES
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
1. In accordance with District Information Technology Services (ITS) guidelines and policies; participates in network and computer support operations for the campus.
2. Provides technical support for campus computers, including connecting end-user telephones, installing and configuring workstations, connecting workstations to servers, and participating in activities to connect with District networks; configures user preferences for workstations, including user and email profiles, special application requirements, printers, and peripherals; sets up student accounts; monitors computer capacity and performance; diagnoses and repairs or replaces computers, peripherals, and their components; coordinates and implements changes to workstation and lab locations; sets up and maintains audio visual equipment; provides troubleshooting assistance for audio visual equipment.
3. Ensures continuous operation and security equipment and software; implements and performs backup strategies to minimize system downtime and performs recovery operations; responds to computer system emergency situations, including service interruption, system failures, power outages, and damaged media and hardware; develops and maintains documentation on system activity, user problems, and recycling of surplus computer assets; maintains inventory of computer hardware, software, and peripheral assets.
4. Provides initial computer technical assistance, training, and support to faculty, staff, students, and campus computer labs; installs, removes, maintains, and assists ITS and Audio Visual (AV) staff with troubleshooting of campus computer hardware and software, including coordinating updates with faculty and communicating changes; reports problems or issues in computer labs and classrooms; collaborates with District staff and ITS to determine software and hardware needs; maintains department databases; requests or arranges for assistance, servicing, or repair of department computer equipment from ITS staff or other resources; prepares customized instructions for use of software; assists with set up and operations of Macintosh computers for student use for department courses; serves as technical liaison to external vendors and specialists to troubleshoot and resolve hardware and software issues connects end-user telephones, as assigned.
5. Provides instructional and technical support in online teaching environments for students and faculty, including group and individual training, Learning Management Systems (LMS), and updates to classroom demonstrations; assists in the development of graphics and video libraries; assists in producing graphic instructional materials; assists with creating and maintaining pages; assists faculty with individual pages.
6. Serves as primary contact and collaborates with Assistive Technology staff on assistive technology issues, concerns, and alternate media production; trains students in the use of assistive technology.
7. Facilitates the daily operations of the library; provides technical assistance for library equipment and computers; maintains resources used in research and library operations.
8. Facilitates the daily operations of the tutoring and testing center, including student identification procedures, administering tests; providing testing accommodations, and ensuring a quiet and confidential environment; ensures uniform implementation and security of testing policies and procedures; reviews, recommends and enforces changes in testing center procedures; provides students and instructors with test feedback; reports alleged cases of scholastic dishonesty; assists in coordinating test or exam proctoring for individuals and groups according to faculty direction; assists in coordinating testing procedures, including paper and online testing and distance education assessments; collects data and prepares reports regarding testing center utilization trends and characteristics; assists in the development and coordination of proctoring procedures, space, equipment, and appointments between faculty and students from other educational institutions.
9. Provides administrative support; responds to inquiries regarding operations or refers inquiries to appropriate staff; monitors, coordinates, and facilitates use of area facilities, resources, and equipment for access and security; prepares or assists with preparation of department reports and correspondence; maintains department records, including warranties, licenses, and operating information for equipment and software; ensures that identification tags, licenses, warranties, repairs, and upgrades are properly recorded; assists with maintenance of campus webpages and information on the District website.
10. Participates in the preparation and administration of assigned budget(s); recommends computer and audio-visual equipment and assists with determining future needs; works with vendors to obtain quotes; requests purchase orders; inventories supplies and materials; discusses new products or special needs with vendors and District staff; ; works with District staff to obtain or purchase supplies; maintains expenditure records and prepares reports; advocates for the needs of the campus; and creates prioritized lists of needed equipment for administration; provides input regarding annual budget development.
11. Provides onboarding support, general work training, guidance, supervision assistance, and directs activities of students or temporary employees, including recruitment and scheduling of tutors and volunteers.
12. Performs related duties that support the overall objective of the position.
QUALIFICATIONS
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Knowledge of:
- Principles, techniques, protocols, applications, equipment, and tools used in computer and network installation and maintenance, including, but not limited to, server and network operations, audio visual and multimedia systems, and Macintosh operating systems and software.
- Principles and procedures of test proctoring.
- Basic tutorial and instructional techniques.
- Learning styles, disabilities, and challenges.
- Federal, state, and local laws, codes, and regulations regarding support of students and exam proctoring protocols, including, but not limited to, the Family Educational Rights Privacy Act (FERPA) the Americans with Disabilities Act (ADA).
- Basic inventory, bookkeeping, and purchasing processes and procedures.
- English usage, spelling, grammar, punctuation, and vocabulary.
Ability to:
- Perform general technical and operational duties in support of the campus, including, but not limited to, operating, setting up, and maintaining equipment, computers, and peripherals; maintaining and organizing supply inventory and storage facility; proctoring tests and exams; and supporting library tutoring services and activities.
- Diagnose, troubleshoot, and repair equipment, machines, and computer hardware and software.
- Provide system and user support, analyze technical problems, and recommend optimal solutions.
- Proctor and administer tests and exams according to instructor guidelines.
- Enforce testing center policies and procedures and maintain a secure environment for proctoring exams.
- Adapt to changing technologies and learn functionality of new equipment and systems.
- Interpret technical manuals.
- Plan and organize work to meet schedules and changing deadlines.
- Perform basic record keeping functions.
- Utilize office procedures, methods, and equipment, including computers, technology, and applicable software applications sufficiently to perform the duties of the classification, including Learning Management Systems (LMS) and those used to maintain computer and network systems.
- Maintain confidentiality of information.
- Follow oral and written directions.
- Communicate clearly and concisely, both orally and in writing.
- Provide onboarding support, general work training, guidance, supervision assistance, and directs activities of students or temporary employees, including recruitment and scheduling of tutors and volunteers.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Work independently and collaboratively.
- Apply District policies and procedures.
EDUCATION AND EXPERIENCE GUIDELINES
Any combination of education and experience that demonstrates the required above knowledge and abilities is qualifying. Examples of ways to obtain the above knowledge and abilities could include, but are not limited to, the following:
Education/Training
- Two years of college with major course work in business administration, computer science, or a related field.
Experience
- Two years of increasingly responsible experience in instructional support or similar experience, including the use of technology.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily indoors in an education center/classroom/laboratory setting.
Physical: Primary functions require sufficient physical ability and mobility to work in an office and/or classroom/laboratory setting; to stand or sit for prolonged periods of time; to occasionally walk, stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination, including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction; vision sufficient to read computer screens and printed documents; and to operate assigned equipment.
Hearing: Hear in the normal audio range with or without correction.
WHY SIERRA?
- One of Aspen Institute’s Top 150 Community Colleges in the nation
- The Accrediting Commission recognized Sierra “for its exemplary practice of providing personnel with opportunities for continued professional development in order to meet its mission.” This includes providing students and employees with a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our students, etc.
- Public Employee’s Retirement System (PERS)
- Paid holidays (prorated)
- Accrued paid vacation days per year (vacation accrual increases over time)
- Competitive benefits package
- Qualifying Employer for Public Service Loan Forgiveness (in most cases)
Sierra College is a Community College located near Sacramento, California where a heavy emphasis is placed on academic excellence and student success. Since its founding in 1936, Sierra College has focused on quality instruction and meeting the evolving needs of the students and communities that it serves. The Sierra Community College District covers more than 3,200 square miles and serves the Northern California foothill counties of Placer and Nevada, as well as parts of El Dorado and Sacramento. We serve over 17,000 students throughout the region in both on-ground and online courses, including students at our main Rocklin Campus as well as at two centers located in Grass Valley and Tahoe/Truckee. Our District prides itself on academic excellence.
Sierra College has a strong commitment to the achievement of equity and inclusion among its faculty, staff, and students and values the rich, diverse backgrounds that make up the campus community. A strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds. This includes persons with disabilities, various gender identities and sexual orientations, as well as individuals from historically underrepresented communities and other groups. Our District is committed to providing strategies for success and proactive student-centered practices and policies focused on eliminating equity gaps to ensure the District provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all.
As an institution, Sierra College is committed to eliminating the equity gap in all student populations with dynamic, learner-centered practices and policies that fully engage the college community. The ideal candidate will share the College’s commitment to helping its racially and socioeconomically diverse students succeed in their degree and career objectives. Currently, Sierra College enrolls 17,800 students per term, where approximately: 23% of Sierra College’s students are Latin(o)(a)(x)(e), 3% are African-American/Black, 2% are Filipino, 6% are Asian, 1% are American Indian/Alaskan Native, 8% are Multiethnic and 55% are White.
The successful candidate will join a College dedicated to the use of culturally responsive strategies and methods that meet the varying needs of our students, faculty, staff, and surrounding community. Sierra College demonstrates its commitment to equity by supporting ongoing professional development for students, faculty, and staff. These opportunities include trainings and workshops on equity and inclusion, active Academic Senate standing committees concerned with student success and equity, a Presidential Equity Advisory Committee (PEAC), culturally responsive student engagement centers, support for our undocumented and AB540 students, campus-wide equity summits, a robust set of programs, events, and conferences related to equity-mindedness and supporting the success of our diverse students.
Need Help With Your Online Account?
- Use the online Help Guide or contact the NEOED Applicants Support Line at 855-524-5627 if you need assistance with your online applicant account.
- Applicant Support is available between 6 a.m. and 5 p.m. Pacific Time, Monday through Friday.
If you have any questions about this position, please contact the Human Resources Department at
[email protected] .
Helpful Tip:
Please note that as described above a strong candidate for this position must demonstrate a profound understanding of and experience with successfully supporting individuals with varying backgrounds; and therefore, hiring committees assess candidates for these knowledge, skills, and abilities.
Applicants may want to consider incorporating culturally-inclusive/equity-minded strategies practiced and/or evidence of the responsiveness to and understanding of the racial, socioeconomic, and cultural diversity of community college student populations throughout their application materials (including application and documents uploaded, if any).
Please see the Sierra College website for additional helpful tips and tools for prospective applicants .
Travel expenses may be partially reimbursed for candidates traveling beyond a 150 mile radius for second round interviews. All other travel expenses will be borne by the candidate (if in person interviews).
Key Information Regarding Our Hiring Process
Hiring Subject to Board of Trustees Approval
Please note that all new hires require approval from our Board of Trustees during one of their public meetings. Official hire dates will follow this approval. More information about the Board of Trustees and their meetings can be found at https://www.sierracollege.edu/administration/board-of-trustees/ .
H1B1 Visa Sponsorship Not Available
At this time, we do not offer H1B1 visa sponsorship for new employees.
Terms and Conditions of Employment:
Other terms and conditions of employment are specified in the applicable collective bargaining agreements on file in the District Human Resources Department. Position description of record on file in the Human Resources Department.
- Sierra Community College District currently operates campuses in Rocklin, Truckee and Grass Valley. In its management of a multi-campus environment, the District reserves right of assignment including the right to change assignment locations and shift assignments based on District need. Although this position may currently reside at the Rocklin campus, the assignment location may be subject to change as needed. Additionally, the district reserves the right to cancel, revise or re-announce this position as well as any and all positions at any time.
EEO / TITLE IX EMPLOYER
Sierra College is an equal employment opportunity employer committed to nondiscrimination and the achievement of diversity and equity among its faculty, staff, and students.
Persons with inquiries about the application of Title IX and/or EEO may contact the Director of Diversity, EEO & Title IX (Title IX Coordinator) at the address below, at (916) 660-7006 or via email at
[email protected] .
Persons with questions regarding reasonable accommodation of physical and other disabilities should contact the Sierra College Human Resources Department at (916) 660-7105.
If you have limitations hearing or speaking, the State of California offers a specially-trained Communications Assistant (CA) that can relay telephone conversations for all of your calls. Dial 711 to reach the California Relay Service (CRS). Dialing 711 is for everyone, not just those who have difficulty hearing on a standard phone. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free modality and language-specific numbers below. The call will be routed to the CRS provider.
TTY/VCO/HCO to Voice
English 1-800-735-2929
Spanish 1-800-855-3000
Voice to TTY/VCO/HCO
English 1-800-735-2922
Spanish 1-800-855-3000
From or to Speech-to- Speech
English & Spanish 1-800-854-7784
Closing Date/Time: Sun, 19 Jul 2026
