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Process Design Specialist

Macy’s -
New York, NY

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Job Details

$81,120 - $135,120 a year

Benefits

Store discount
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Process flow diagrams
Process mapping
Documentation tools
Process modeling
Computer skills
AI-driven automation
Cross-functional collaboration
Cross-functional communication

Full Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Process Design Specialist supports the definition, documenting, and validation of scalable marketing processes that enable efficient execution, and consistent ways within marketing and aligned partner teams. This individual contributor role focuses on process discovery, analysis, and contributes to future state process development. The Specialist partners closely with marketing teams, and members of the process marketing transformation team to support process clarity, alignment to business outcomes, and ready for successful rollout and adoption. This role operates within defined frameworks and receives guidance on complex initiatives. It ideal for a process-minded problem solver who enjoys assisting in the development of structured, intuitive workflows and who thrives in collaborative, cross-functional environments.

What You Will Do

Process Discovery & Analysis

Conduct detailed process discovery across marketing and partner teams by:
- Documenting current state workflows
- Identifying inefficiencies, pain points, and variation
- Capturing roles, handoffs, inputs, outputs, and decision points
Gather insights through interviews, workshops, and working sessions with stakeholders
Analyze findings for simplification, standardization, or automation

Future State Process Development

Contribute to the development of future state marketing processes
Assist in creating process maps and workflow diagrams
Document roles, responsibilities, and workflow steps
Identify where automation or AI-enabled capabilities may support improved efficiency
Partner with stakeholders to review and refine proposed process changes

Platform & Automation Collaboration

Partner with marketing technology teams to provide process inputs that inform system workflows
Support identification of opportunities where automation and workflow improvements
Provide documentation that helps translate process needs into system configuration

Process Documentation & Implementation Readiness

Produce structured, standardized process documentation that is clear, structured, and reusable
Support implementation planning and delivery alongside other members of the marketing transformation team

Collaboration & Continuous Improvement

Support execution of initiatives under the guidance of senior team members
Work cross functionally with Marketing and aligned partner teams
Incorporate feedback into process updates and improvements
Contribute to a culture of continuous improvement, standardization, and scalable ways of working

Skills You Will Need

Strong foundational process design and analytical skills, with the ability to simplify complex workflows
Experience documenting processes using mapping tools
Basic familiarity with automation and AI enabled workflows (e.g., intelligent routing or decision support)
Ability to collaborate effectively in cross-functional initiatives

Basic Qualifications:

2-5 years of experience contributing to process design, business operations, or workflow optimization
Experience supporting cross-functional initiatives
Familiarity with process documentation tools such as Visio, Lucidchart, or similar platforms
Experience working with technology or platform teams

Preferred Qualifications:

Basic familiarity with marketing technology platforms or content supply chain tools (e.g., Adobe Workfront, AEM, Target)
Exposure to workflow automation and AI enabled process capabilities
Experience translating process designs into system, automation, or platform requirements

Who You Are

Candidates with a Bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

MARKETING00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

Apply Now

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