Top 5 Big Brother Jobs

Customer Service Representative
Big Brother's Home Services —Salt Lake City, UT
- $18 - $21 an hour
- Administrative experience
- Organizational skills
- Computer skills
Quick Apply
Comfort Adviser Plumbing & Underground
Big Brother's Home Services —Salt Lake City, UT
- $90,000 - $150,000 a year
- Computer literacy
- Mid-level
- Plumbing
Quick Apply
8d
Enrollment and Matching Specialist Supervisor
Big Brother Big Sister of Greater Los Angeles —Los Angeles, CA
- $23 - $25 an hour
- Weekends as needed
- Hybrid work
- Spanish
- English
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Fund Development Coordinator - Youth Serving Nonprofit Organization
Big Brother Big Sister of Greater Los Angeles —Los Angeles, CA
- $26 - $29 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid holidays
- Disability insurance
Quick Apply
Electrical Technician
Big Brother's Home Services —Salt Lake City, UT
- $60,000 - $90,000 a year
- Mid-level
- Residential
- Power tools
Quick Apply
8d

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Comfort Adviser Plumbing & Underground
Big Brother's Home Services —Salt Lake City, UT
Experience in plumbing, underground utilities, home services, or a related field is preferred. Communication between customers, field teams, and office staff is…
$90,000 - $150,000 a year
Quick Apply
8d

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Customer Service Representative

Big Brother's Home Services
Salt Lake City, UT

Quick Apply

Job Details

$18 - $21 an hour

Qualifications

Customer follow-ups
Customer relationship building
Email customer support
Phone communication
Client inquiry handling
Incident Escalation
Administrative experience
Task prioritization
Customer engagement
Help desk systems
Organizational skills
Computer skills
Customer support
Customer information system software
Communication skills
Entry level
Cross-functional communication

Full Job Description

Position Overview

We are seeking a personable and detail-oriented professional to join our team in a customer-facing role. In this position, you will be responsible for creating positive experiences, answering questions, resolving concerns, and providing accurate information in a timely and professional manner. The ideal candidate is an excellent communicator who enjoys helping others and thrives in a fast-paced environment.

Responsibilities

Respond to customer inquiries through phone, email, chat, or other communication channels.
Provide clear, accurate, and helpful information about products, services, policies, and procedures.
Address customer concerns with professionalism, empathy, and a solutions-focused approach.
Document interactions, updates, and resolutions in the appropriate systems.
Follow up with customers as needed to ensure satisfaction and issue resolution.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Maintain a strong understanding of company offerings and processes.
Collaborate with internal teams to support a seamless customer experience.

Qualifications

Excellent verbal and written communication skills.
Strong interpersonal skills and a commitment to delivering great service.
Ability to remain professional and calm in challenging situations.
Strong organizational skills and attention to detail.
Ability to learn systems, tools, and procedures quickly.
Comfortable working both independently and as part of a team.
Prior customer service or support experience is preferred.

Preferred Skills

Experience using customer relationship management or ticketing systems.
Ability to multitask and manage competing priorities effectively.
Problem-solving skills with a focus on accuracy and follow-through.
Experience in a call center, retail, administrative, or support environment.

What We Offer

A supportive and collaborative work environment.
Opportunities to build valuable communication and problem-solving skills.
Training and development to support success in the role.
The chance to make a meaningful impact on customer satisfaction.

Equal Opportunity

We are committed to creating an inclusive and welcoming workplace. Employment decisions are made without regard to any protected characteristic, and we encourage qualified individuals from all backgrounds to apply.

Quick Apply

Refine Your Search

Big Brother jobs

Customer Service Representative

Comfort Adviser Plumbing & Underground

Enrollment and Matching Specialist Supervisor

Fund Development Coordinator - Youth Serving Nonprofit Organization

Electrical Technician

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