Vendor Support Specialist
Brookstone Management —Howell, MI
- $20 - $25 an hour
- Overtime
- Remote
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Vendor Management Analyst
Brookstone Management —Howell, MI
- $20 - $25 an hour
- Remote
- 5 years
- Computer literacy
- Windows
- Dental insurance
- Paid time off
Quick Apply
Caregiver and Med Tech
Brookstone Terrace —Simpsonville, SC
- Part-time
- CPR Certification
- BLS Certification
- HIPAA
Quick Apply
Caregiver and Med Tech 1st shift
BROOKSTONE TERRACE OF WOODRUFF LLC —Woodruff, SC
- $14 - $16 an hour
- Part-time
- Vital signs
- HIPAA
- Entry level
Quick Apply
Dietary Aide/Cook Part time
Brookstone Terrace of the Chanticleer Greenville —Greenville, SC
- $15 - $16 an hour
- Part-time
- Customer service
- Cooking
- Food service experience
- Health insurance
- Dental insurance
Quick Apply
13d
Caregiver and Med Tech
BROOKSTONE TERRACE OF WOODRUFF LLC —Woodruff, SC
- $14 - $16 an hour
- Part-time
- Entry level
- Opportunities for advancement
Quick Apply
9d
CNA Staffing Coordinator
Brookstone Assisted Living —Fayetteville, AR
- Full-time
- Mid-level
Quick Apply
7d
Dietary Aide
Brookstone Manor —Grand Rapids, MN
- $16.26 - $21.59 an hour
- Part-time
- No experience needed
- In-person
- Entry level
- Paid training
- Health insurance
Quick Apply
Manager of Vendor Management
Brookstone Management —Howell, MI
- Remote
- Computer literacy
- Windows
- Residential
- Health insurance
- Dental insurance
Quick Apply
Home Health Aide (HHA) or CNA
Brookstone Manor —Grand Rapids, MN
- Part-time
- Ability to lift 50 pounds
- Home Health
- 16+ years old
- Health savings account
- Health insurance
Licensed Practical Nurse (LPN)
Brookstone Living Center —Pollocksville, NC
- $25.00 - $30.25 an hour
- Part-time
- Nursing
- Skilled nursing facility
- Medication administration
- Health insurance
- Dental insurance
Quick Apply
Dietary Aide/Cook Full-Time
Brookstone Terrace of the Chanticleer Greenville —Greenville, SC
- $15 - $16 an hour
- Part-time
- Customer service
- Cooking
- Food service experience
- Health insurance
- Dental insurance
Quick Apply
1d
Dietary Aide - Part-time- 2nd shift
Brookstone Estates, Emerald Glen, & Grand Victorian —Rockford, IL
- $15 an hour
- Part-time
- Communication skills
- Entry level
- Kitchen
- Health insurance
- Dental insurance
Quick Apply
12d
Dietary Aide - Part-time
Brookstone Estates, Emerald Glen, & Grand Victorian —Paris, IL
- $15.25 - $15.50 an hour
- Part-time
- Communication skills
- Entry level
- Kitchen
- Health insurance
- Dental insurance
Quick Apply
Assistant Preschool Teacher
Primrose School of Brookstone —Kennesaw, GA
- $13 - $15 an hour
- Full-time
- No experience needed
- Preschool
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
6d
Caregiver
Brookstone —Salem, OR
- $18.00 - $18.50 an hour
- Part-time
- English
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Dietary Aide- 1st shift
Brookstone Estates, Emerald Glen, & Grand Victorian —Rockford, IL
- $15 an hour
- Full-time
- Communication skills
- Entry level
- Kitchen
- Health insurance
- Dental insurance
Quick Apply
Certified Nursing Aide (CNA)- 1st shift
Brookstone Estates, Emerald Glen, & Grand Victorian —Tuscola, IL
- $18.00 - $18.50 an hour
- Full-time
- High school diploma or GED
- CNA
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
7d
Activity Assistant - Part-time
Brookstone Estates, Emerald Glen, & Grand Victorian —Tuscola, IL
- $15.25 - $15.50 an hour
- Part-time
- High school diploma or GED
- Driver's License
- 21 years or older
- Dental insurance
- Paid time off
Quick Apply
Entry-level Toddler Teacher
Primrose School of Brookstone —Kennesaw, GA
- $13 - $15 an hour
- Full-time
- No experience needed
- Preschool
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
6d

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Vendor Support Specialist

Brookstone Management -
Howell, MI

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Records maintenance
Account maintenance
Spreadsheets
Caseload management
Reporting and dashboarding tools
High school diploma or GED
Documentation tools
Compliance documentation
Desktop applications
Customer support
Productivity software
Root cause analysis
Documentation reviews

Full Job Description

Vendor Support Specialist

About the Role

The Vendor Support Specialist serves as a key point of contact for vendors and internal teams, helping ensure a smooth vendor experience from onboarding through day-to-day support. This role is responsible for answering vendor inquiries, resolving issues, maintaining accurate records, supporting identity verification and sign-in processes, and partnering with vendor management and operations teams to improve service quality.

Key Responsibilities

Respond to vendor inquiries through approved support channels in a timely, professional manner.
Assist vendors with onboarding, account access, sign-in issues, documentation requirements, and identity verification steps.
Troubleshoot and resolve routine vendor support requests; escalate complex issues to the appropriate internal teams.
Maintain accurate vendor records, case notes, status updates, and follow-up actions in internal systems.
Coordinate with customer care, vendor management, compliance, operations, and technical teams to resolve vendor concerns.
Monitor recurring issues and recommend process improvements to reduce repeat contacts and improve vendor satisfaction.
Support reporting needs by tracking ticket trends, response times, resolution status, and other operational metrics.
Ensure all vendor interactions follow company policies, privacy expectations, and compliance requirements.

Required Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred.
Experience in customer support, vendor support, account support, operations, or a related service role.
Strong written and verbal communication skills with the ability to explain processes clearly and professionally.
Ability to manage multiple requests, prioritize work, and follow through on open issues.
Comfort working with case management systems, spreadsheets, reporting tools, and standard office applications.
Strong attention to detail when reviewing documentation, updating records, and following process steps.
Problem-solving mindset with the ability to identify root causes and escalate appropriately.

Preferred Skills

Experience supporting vendor onboarding, vendor maintenance, or vendor management workflows.
Familiarity with identity verification, account access, compliance documentation, or sign-in support processes.
Experience collaborating with cross-functional teams such as customer care, compliance, technical support, and operations.
Ability to analyze support trends and suggest practical improvements to processes, templates, and knowledge resources.
Bilingual skills are a plus, depending on business needs.

What Success Looks Like

Vendors receive accurate, timely, and helpful support.
Vendor issues are documented clearly and resolved or escalated without unnecessary delay.
Internal teams have reliable vendor information and status updates.
Common support issues are identified and used to improve training, workflows, and communication.

Work Environment and Schedule

This is a full-time position in an office environment. Standard business hours are expected, with occasional overtime.

Benefits:

Health Insurance
Dental Insurance
Vision Insurance
Paid Time off
Retirement

Here at Brookstone, we provide in-depth training on our industry and our internal systems. We are a growing company and have excellent advancement opportunities. Brookstone prides itself on maintaining a positive work environment, and we are dedicated towards our continued success.

Quick Apply

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