Top 191 Business Analyst I Telephony Jobs

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The AES Group —Salem, OR
- Part-time
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- Mid-level
- Analysis skills
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10d
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Telus Health —Atlanta, GA
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Business Systems Analyst
Abbott Laboratories —Alameda, CA
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Neovia —Greenfield, IN
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Honeywell Aerospace —Aguadilla, PR
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Telephony Analyst - CCaaS (Contact Center as a Service)
Stanford Health Care —Newark, CA
- $55.85 - $74.00 an hour
- Full-time
- Computer Science
- Mid-level
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Selene Finance LP —Texas
- Full-time
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- 3 years
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Business System Analyst

The AES Group
Salem, OR

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Job Details

Part-time

Qualifications

Requirements specification
Requirements design
System design for system development
Collaboration with product development teams
Software documentation
Requirements management
Analysis (software development lifecycle)
Design (software development lifecycle)
Product design documentation
Stakeholder relationship building
Cross-functional communication
Stakeholder management

Full Job Description

Job Title: Business System Analyst - Part time
Location: Remote - USA

Let's create our future together at The AES Group!

About The AES Group

The AES Group is a premier technology staffing and services company that has been bringing businesses and talent together for over 20 years to deliver innovative technology solutions that create meaningful impact. AES helps enterprises, including Fortune 500 organizations, engage customers, empower employees, and transform operations through cloud, data, AI, and emerging technologies.

Why Join Us?

One of our clients is embarking on a strategic transformation initiative to modernize its Unified Communications (UC) environment. This is an exciting opportunity to play a key role in shaping enterprise communication solutions, collaborating with cross-functional teams, and driving business-critical technology implementations.

What You'll Gain

Opportunity to contribute to a large-scale UC platform transformation project.
Exposure to enterprise-level system integration initiatives.
Collaborative work environment with business and technology stakeholders.
Opportunity to influence solution design and system architecture decisions.
Engage with modern requirements management, testing, and solution delivery practices.

Position Summary

We are seeking an experienced Business Systems Analyst to support the planning, analysis, and implementation of a new Unified Communications (UC) platform. The ideal candidate will bridge the gap between business stakeholders and technical teams by translating business needs into detailed system requirements, facilitating solution design discussions, and ensuring successful project execution.

This role requires strong analytical skills, experience documenting system requirements, and the ability to collaborate effectively with business analysts, developers, testers, and infrastructure teams.

Key Responsibilities Business Analysis & Requirements Management

Assist in developing Statements of Work (SOW) for System Integrators supporting UC platform implementation initiatives.
Participate in business requirements gathering sessions with stakeholders, business analysts, and technical teams.
Analyze business requirements and translate them into comprehensive System Requirements Documents (SRDs).
Create and maintain process flow diagrams, system impact assessments, and functional specifications.
Identify and document both functional and non-functional system requirements.
Ensure requirements are accurately communicated and delivered to development teams.

Solution Design & Stakeholder Collaboration

Identify project stakeholders and collaborate with Information Systems partners to design effective solutions.
Facilitate solution design sessions involving developers, business analysts, architects, and testing teams.
Create screen layouts, wireframes, and user interface mockups to support development efforts.
Conduct peer reviews and incorporate feedback into requirements documentation.
Support business analysts, developers, and QA teams throughout the solution lifecycle.

Testing & Quality Assurance

Lead requirements walkthroughs with development and testing teams to ensure alignment and understanding.
Review test coverage and assist in prioritizing test scenarios for quality assurance activities.
Analyze defects, identify root causes, and recommend corrective actions.
Validate that implemented solutions meet documented business and system requirements.

Project Support & Governance

Track project deliverables, milestones, and key requirements-related activities.
Provide effort estimates and support project planning initiatives.
Manage change requests and maintain requirements traceability using requirements management tools.
Support governance processes and ensure documentation accuracy throughout the project lifecycle.

Collaboration & Communication

Foster an inclusive and collaborative work environment by valuing diverse perspectives and communication styles.
Build strong relationships with stakeholders across business and technical teams.
Effectively communicate complex technical concepts to both technical and non-technical audiences.

Required Qualifications

Proven experience as a Business Systems Analyst, Systems Analyst, or related role.
Strong experience gathering, analyzing, and documenting business and system requirements.
Experience creating System Requirements Documents (SRDs), process flows, and functional specifications.
Ability to facilitate requirements workshops and solution design discussions.
Experience supporting software development lifecycle (SDLC) methodologies.
Strong analytical, problem-solving, and communication skills.
Experience collaborating with developers, testers, architects, and business stakeholders.

Preferred Qualifications

Experience with telephony infrastructure and Unified Communications platforms.
Familiarity with technical architecture diagrams and system integration concepts.
Experience supporting enterprise technology transformation initiatives.
Knowledge of requirements management and change control processes.
Experience with wireframing, screen mockups, and user interface design documentation.

Success Factors

Strong attention to detail and documentation quality.
Ability to manage multiple priorities in a fast-paced environment.
Excellent stakeholder management and facilitation skills.
Proactive problem-solving mindset and commitment to project success.

Ready to make an impact? Apply now and join us on our journey!

Quick Apply

Refine Your Search

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