Top 1759 CCA Jobs | SimplyHired

Specialist, Business Support
Breezeline —Rochester, NH
- $18.85 - $28.27 an hour
- Weekends as needed
- Local
- Mid-level
- Windows
- Employee stock purchase plan
- Disability insurance
Staff Attorney III (Public Utilities)
State of Hawaii —Honolulu, HI
- Email
- Writing skills
- Analysis skills
- Accounting
- Mileage reimbursement
- Commuter assistance
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Senior-Principal Electrical Engineer - CCA Designer (Hybrid / Sign-on Bonus)
BAE Systems Inc. —Merrimack, NH
- $130,355 - $221,603 a year
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- Hybrid work
- Mentoring
- Senior level
- Electrical Engineering
- Health savings account
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Outpatient Counselor North Hills CCA (Group Practice)
Christian Counseling Associates —Pittsburgh, PA
- $50,000 - $65,000 a year
- Part-time
- LMFT
- Licensed Clinical Social Worker
- LPC
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Therapist - FullTime
Repay, Inc. —Morganton, NC
- $43,576 a year
- Email
- Background check
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
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Supervising Attorney
State of Hawaii —Honolulu, HI
- Email
- Management
- Office
- US work authorization
- Mileage reimbursement
- Commuter assistance
Quick Apply
Elementary Teacher (Grades K-6th)
Central Christian Academy —Indianapolis, IN
- From $45,000 a year
- Full-time
- Background check
- Classroom
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
Director of Engineering Operations
SPIRIT ELECTRONICS —Phoenix, AZ
- $87,350.45 - $105,196.24 a year
- Full-time
- Background check
- ERP systems
- Master's degree
- Health savings account
- Health insurance
Quick Apply
4d
Licensed Social Worker
Odyssey House INC —New York, NY
- $65,000 - $78,000 a year
- Full-time
- LMFT
- Spanish
- Microsoft Excel
- Commuter assistance
- Disability insurance
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Health Information Management Coder
Brightwell Behavioral Health —Garden City, MI
- Full-time
- Hybrid work
- Computer literacy
- English
- Mid-level
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Staff Attorney
State of Hawaii —Honolulu, HI
- Email
- Mid-level
- Office
- US work authorization
- Mileage reimbursement
- Commuter assistance
Quick Apply
1d
Outpatient Counselor (Group Practice) Concord, PA
Christian Counseling Associates —Beaver Falls, PA
- $50,000 - $65,000 a year
- Part-time
- LMFT
- Licensed Clinical Social Worker
- LPC
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Teacher
Odyssey House INC —New York, NY
- $27.47 - $28.57 an hour
- Full-time
- Classroom
- CPR Certification
- Microsoft Excel
- Commuter assistance
- Disability insurance
Quick Apply
Middle School Math Faculty and Tutor
COLORADO CHRISTIAN ACADEMY —Englewood, CO
- $52,000 - $70,000 a year
- Full-time
- Classroom
- Teaching Certification
- Mid-level
Quick Apply
11d
Upper School Math Teacher (Part-Time)
Center Cross Academy —St. Louis, MO
- $16,000 - $20,000 a year
- Part-time
- Background check
- School experience
- Classroom
- Dental insurance
- Paid time off
Quick Apply
Northwest Regional Sales Manager
Powers of Automation —Oregon
- $75,000 - $85,000 a year
- Overtime
- Microsoft Outlook
- 5 years
- Writing skills
- Profit sharing
- Paid holidays
Quick Apply
Coding and Compliance Auditor
South Shore Health —Weymouth, MA
- $73,000 - $104,400 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Acute care experience
Technician, Customer and Network Facing
Breezeline —Clearfield, PA
- Overtime
- Background check
- Clean driving record
- High school
- Employee stock purchase plan
- Paid holidays
Director of Information Security Risk and Compliance
Citadel Electric Group —Oak Grove, MO
- Full-time
- Background check
- Construction site
- Inventory management
- Profit sharing
- Health insurance
Quick Apply
11d
Upper School Math Teacher (Part-Time)
Center Cross Academy —St. Louis, MO
- $16,000 - $20,000 a year
- Part-time
- Background check
- School experience
- Classroom
- Dental insurance
- Paid time off
Quick Apply
7d

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Specialist, Business Support

Breezeline -
Rochester, NH

Apply Now

Job Details

Full-time
$18.85 - $28.27 an hour

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Phone communication
Windows
High school diploma or GED
Technical Proficiency
Stakeholder relationship building
Client interaction via phone calls

Full Job Description

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:

Regular

Job Description :

About Our Company
Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders,’ who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences.
As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

POSITION SUMMARY:

In accordance with established policies, procedures, and service principles, the Field Support Coordinator is responsible for ensuring seamless day-to-day field operations and delivering an optimal level of support to internal vendors, field technicians, and local leadership. Operating within the Field Support Operations department, the incumbent will specialize in one of two critical functions: Technician Support (providing real-time technical troubleshooting, equipment provisioning, and account modifications for field techs) or Dispatch (managing market routing, optimizing daily technician workloads, and facilitating real-time schedule adjustments).

Regardless of specialization, the coordinator maintains a strong focus on efficiency, timely communication, and proactive problem-solving to ensure smooth service completion for our customers.

KEY RESPONSIBILITIES

Core Responsibilities (All Roles)

Relationship Management: Building and fostering positive relationships with all customers, field technicians, and local leaders; identifying their needs and responding in a timely, professional manner.
Escalation Handling: Escalating complex operational or technical issues as required and appropriate to ensure quick resolution.
Customer Excellence: Maintaining constant attentiveness and responsiveness to both external and internal customers' needs, ensuring solutions align with Breezeline’s service standards.

Specialty Track: Technician Support

Field Ticket Management: Efficiently handles "Support Tasks"—incoming internal tickets submitted by field technicians requesting real-time assistance in the field.
Technical Troubleshooting: Provides first-level technical troubleshooting support to field personnel to resolve installation or service disruptions on-site.
Account & Order Modifications: Processes time-sensitive order updates in CSG, including cancellations, reschedules, "not-home" status updates, adding/removing equipment, and minor account modifications to adjust customer services.

Specialty Track: Dispatch

Market Routing: Strategically routes and manages the daily workload and schedules for field technicians across assigned markets to optimize efficiency.
Real-Time Request Management: Monitors and addresses same-day scheduling requests.
Leadership Communication: Prepares and communicates critical routing information to local leaders by completing and distributing route sheets each morning and afternoon.
Jeopardy Management: Proactively identifies and resolves scheduling conflicts, missed time windows, or overloaded routes to minimize service disruptions.

ESSENTIAL QUALIFICATIONS

Academic Training

High School Diploma (or equivalent)

Work Experience

2–4+ years of previous experience in a call center, dispatch, or technical support environment.
Proven customer service skills with a demonstrated track record of superior first-call resolution.
Demonstrated knowledge of Breezeline processes, internal procedures, or general telecommunications workflows is highly preferred.
Performance at a high standard with a history of consistently meeting or exceeding KPI expectations.
Specific Competencies
Communication: Strong written and verbal communication skills alongside excellent phone etiquette.
Problem-Solving: Detail-oriented with a proven ability to analyze situations, troubleshoot technical or logistical problems, and take independent initiative.
Adaptability: Open to change with a proactive learning attitude and a strong commitment to contributing to a collaborative team environment.
Technical Aptitude: Must have previous experience working with PCs and demonstrated navigation abilities within a Windows environment.
Industry Knowledge: A general understanding of the broadband, telecom, cable, and internet industries is a strong asset.
Operational Flexibility: Flexibility with respect to hours of work is required. The incumbent must be willing to work variable shifts, including days, evenings, weekends, and general holidays, as business needs evolve.

Available Benefits and Rewards:

Competitive Pay & Bonuses: Market-leading base salary with participation in the Employee Bonus Plan.
Future Planning: Robust 401(k) plan with a 50% company match (up to 5%) and eligibility for the Cogeco Stock Purchase Plan.
Health & Security: Comprehensive Medical, Dental, and Vision coverage. Company-paid Life Insurance (1x compensation), Short-Term and Long-Term Disability coverage.
Work-Life Balance: Generous PTO, Company-recognized Holidays, Floating Holidays, and a comprehensive Flex Work Policy.
Growth & Well-being: Tuition Reimbursement, opportunities for LinkedIn Learning subscriptions, and a complimentary Headspace Membership.

Stay Connected: Complimentary and discounted broadband services (for those in our service area).

For candidates whose primary place of work will be in Maryland, the expected salary range for this specific position is $18.85– $28.27. For candidates whose primary place of work will be in Cleveland, OH, the expected salary range for this specific position is $18.85 – $28.27. For candidates whose primary place of work will be in Virginia, the expected salary range for this specific position is $18.85 – $28.27.

This range represents the annual salary or hourly wage that Breezeline expects to pay for this position at the time of this posting. Individual pay is determined by various factors, including but not limited to job-related skills, relevant experience, education, and specific work location.

Location :

Rochester, NH

Company :

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]

Apply Now

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