Top 597 Call Center Operators Jobs

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Call Center Operator - Overnights
ITCON Services —Bethesda, MD
- Overnight shift
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
PBX Operator
San Antonio Regional Hospital —Upland, CA
- $23.00 - $31.82 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Call Center Operator _Sports Betting
INTRALOT INC —Duluth, GA
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
Call Center Operator
INTRALOT INC —Strongsville, OH
- $16.50 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
Call Center Operator
ITCON Services —Bethesda, MD
- Monday to Friday
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Telephone Operator
Marriott International, Inc —Chicago, IL
- $26.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Telecommunication Operator - Info Exchange Center (Call-In, Varied Shifts)
The Queen's Medical Center —Honolulu, HI
- $26.23 an hour
- English
- High school diploma or GED
- 1 year
Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Columbus, OH
- Computer literacy
- High school diploma or GED
- Criminal background check
- Paid training
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
10d
Remote Call Center Operator
Qureos Inc —Nashville, TN
- $93,500 - $150,340 a year
- Full-time
- Remote
- Mid-level
- Conflict management
- Construction experience
10h
Call Center Operator
Finger Lakes Health —Geneva, NY
- $18.18 - $20.90 an hour
- Full-time
- High school diploma or GED
- Business
- Entry level
Quick Apply
Switchboard Operator-PD
Catholic Health —Bethpage, NY
- From $27.15 an hour
- Weekends as needed
- Hospital
- Computer literacy
- High school diploma or GED
- Tuition reimbursement
Call Center OC Operator I (FT)
Kastle Systems —Falls Church, VA
- Full-time
- Bilingual
- Computer literacy
- Pass drug screening
- Wellness program
- Health insurance
9d
Customer Service Support Operator
viva —Remote
- $17 - $22 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- On-the-job training
5d
Phone Operator Specialist
The Specialty Alliance —Cedar Park, TX
- $20 an hour
- Seasonal
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Telephone Operator (PBX)
Corona Regional Medical Center —Corona, CA
- $23.00 - $34.32 an hour
- Part-time
- Acute care
- Hospital
- Entry level
Directional Drill Operator - Telecommunications
Universal Services —Fridley, MN
- $25 - $35 an hour
- Weekends as needed
- Construction site
- CDL A
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
Telephone Operator
Pencor Services —Palmerton, PA
- $13 an hour
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- High school diploma or GED
Quick Apply
Patient Support Operator (Full-time) On-site
CenterWell Senior Primary Care —The Villages, FL
- $16.25 - $18.00 an hour
- Online Application
- Background check
- Medical office experience
- Primary Care
- Paid jury duty
- Health savings account

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

Call Center Operators jobs

Call Center Operator - All Shifts

Call Center Operator - Overnights

PBX Operator

Call Center Operator _Sports Betting

Call Center Operator

Call Center Operator

Telephone Operator

Telecommunication Operator - Info Exchange Center (Call-In, Varied Shifts)

Inbound Answering Service Operator

Call Center Operator - Healthcare

Remote Call Center Operator

Call Center Operator

Switchboard Operator-PD

Call Center OC Operator I (FT)

Customer Service Support Operator

Phone Operator Specialist

Telephone Operator (PBX)

Directional Drill Operator - Telecommunications

Telephone Operator

Patient Support Operator (Full-time) On-site

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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