Top 570 Call Center Operators Jobs

Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply
Customer Service Support Operator
viva —Remote
- $17 - $22 an hour
- Weekends as needed
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- On-the-job training
3d
Call Center Operator
Laurel Dental Office —Ellicott City, MD
- $17 - $18 an hour
- Full-time
- Entry level
- Paid training
- Health insurance
Quick Apply
Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Columbus, OH
- Computer literacy
- High school diploma or GED
- Criminal background check
- Paid training
Telephone Operator
Marriott International, Inc —Chicago, IL
- $26.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Phone Operator Specialist
The Specialty Alliance —Cedar Park, TX
- $20 an hour
- Seasonal
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply
Call Center Operator
ITCON Services —Bethesda, MD
- Monday to Friday
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Call Center Operator - Healthcare
Mercy Medical Center —Baltimore, MD
- $17.83 - $26.75 an hour
- Part-time
- Hospital
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid holidays
9d
Call Center Operator - Overnights
ITCON Services —Bethesda, MD
- Overnight shift
- Dedicated
- Mid-level
- High school diploma or GED
Quick Apply
Medical Telephone Operator
Natomas Family Practice —Sacramento, CA
- $18 - $22 an hour
- Full-time
- Windows
- 3 years
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Telephone Operator (Full-Time)
Larkin Community Hospital —Hialeah, FL
- Full-time
- Spanish
- English
- High school diploma or GED
Telephone Operator
ROBERT DAVID MALOVE PA —Fort Lauderdale, FL
- $40,000 - $50,000 a year
- Full-time
- Organizational skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Telephone Operator ( Per Diem, All Shifts)
Penn Medicine —Plainsboro, NJ
- $16.55 - $21.70 an hour
- Per diem
- Mid-level
- High school diploma or GED
- Tuition reimbursement
Quick Apply
Call Center Operator
INTRALOT INC —Concord, NH
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
Quick Apply
Switchboard Operator
Signature Healthcare —Brockton, MA
- $19 - $23 an hour
- Part-time
- English
- Hospital experience
- Entry level
Quick Apply
Overnight PBX/Phone Operator
Omni Hotels & Resorts —Frisco, TX
- Weekends as needed
- Adults
- English
- Entry level
Quick Apply
9d
Phone Operator Specialist II
The Specialty Alliance —Elgin, IL
- $19 - $21 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Communication skills
Quick Apply
1st/2nd Shift Telephone Operator/Dispatcher
Communications Unlimited —Muskegon, MI
- $16 - $21 an hour
- Weekends as needed
- HIPAA
- High school diploma or GED
- Typing
- Health insurance
- Paid time off
Quick Apply
PBX Operator
San Antonio Regional Hospital —Upland, CA
- $21.00 - $29.12 an hour
- Part-time
- High school diploma or GED
- Communication skills
- Entry level
Call Center Operator
CLARITY CHILD GUIDANCE CENTER —San Antonio, TX
- Full-time
- Spanish
- High school diploma or GED
- Typing
Quick Apply

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Call Center Operator - All Shifts

AFCO LLC
Bethesda, MD

Quick Apply

Job Details

$23 an hour

Qualifications

Customer records maintenance
Customer relationship building
Defect resolution root cause analysis
Conflict de-escalation
Administrative experience
High school diploma or GED
Root cause analysis
Technical Proficiency
Office experience

Full Job Description

Description:

AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services.

Follows NIH and Team AFCO policies and procedures
Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk
Serves customers by taking telephone, fax, and email; and providing information
Ensures the appropriate level of customer service is delivered
Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing
Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information
Support Signal Paging
Support Emergency Paging
Support NIH General Information Inquiry Calls
Support Overhead Paging
Support Language Interpreter Services (CYRACOM)
Support On-Call Schedule Management
Provide Daily Status reports

Requirements:

EDUCATION

High School diploma

EXPERIENCE

Six months experience in and office setting

SKILLS

Well suited candidates will possess the following skills:
Clear and concise communication.
Active listening.
Ability to problem solve
Ability to analyze customer issues, identify the root cause, and find effective solutions.
Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts.
Technical Proficiency using computers, CRM software, and other call center-specific technologies.
Ability to adjust to different situations, customer needs, and call center procedures is essential.
Strong organization skills to manage their time, prioritize tasks, and keep track of customer information.
Patience when dealing with difficult or demanding customers.
Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems.
A positive and professional attitude to provide excellent customer service.
Quick and active learner and retain important information to ensure the proper information is conveyed to the client.
Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency.

SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)

SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)

SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)

Quick Apply

Refine Your Search

Call Center Operators jobs

Call Center Operator - All Shifts

Customer Service Support Operator

Call Center Operator

Inbound Answering Service Operator

Telephone Operator

Phone Operator Specialist

Call Center Operator

Call Center Operator - Healthcare

Call Center Operator - Overnights

Medical Telephone Operator

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Telephone Operator

Telephone Operator ( Per Diem, All Shifts)

Call Center Operator

Switchboard Operator

Overnight PBX/Phone Operator

Phone Operator Specialist II

1st/2nd Shift Telephone Operator/Dispatcher

PBX Operator

Call Center Operator

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AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government. Our service solutions improve a federal agency's performance and help meet mission goals.

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