Top 1520 Call Reviewer Jobs

Customer Support Specialists, AI Response Evaluation
mpathic —Seattle, WA
- $30 - $40 an hour
- Part-time
- Remote
- Mid-level
- Analysis skills
- Communication skills
Quick Apply
Student Safety Specialist (Content Reviewer) — Part-Time / On-Call
Lightspeed Systems —Remote
- Part-time
- Writing skills
- Physical & Rehabilitation Medicine
- High school diploma or GED
Group Life Claim Reviewer
MetLife —Remote
- $41,600 - $54,000 a year
- Email
- Remote
- Microsoft Word
- Microsoft Excel
- Windows
- Paid training
- Paid holidays
Building Housing, and Zoning Plan Reviewer I-IV
Worcester County Government —Snow Hill, MD
- $25.97 an hour
- Weekends as needed
- Background check
- Civil engineering
- Construction site
- Paid holidays
- Disability insurance
Senior Youth Counselor
Logan River Academy LLC —Logan, UT
- Part-time
- Management
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Environmental Senior Project Manager
Pinchin LLC —Portsmouth, NH
- Hybrid work
- Microsoft Excel
- Bachelor of Science
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
Senior Project Manager-Environmental
Pinchin LLC —Portsmouth, NH
- Hybrid work
- Microsoft Excel
- Bachelor of Science
- Ability to lift 50 pounds
- Paid parental leave
- Paid holidays
Quick Apply
Licensed Practical Nurse Referral Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $34.57 an hour
- Nursing
- Microsoft Excel
- Microsoft Outlook
NC Licensed Pain Management Peer Reviewer
BHM Healthcare Solutions —Remote
- Part-time
- Remote
- 5 years
- BC/BE
- Senior level
- Flexible schedule
Quick Apply
Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $23.56 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $24.13 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Clinical Therapist
Madrona Recovery Washington —Brush Prairie, WA
- $33.65 - $37.50 an hour
- Full-time
- CPR Certification
- OSHA
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Multi-State Licensed Psychiatrist PRN Remote
BHM Healthcare Solutions —Remote
- $83,445.77 - $100,493.84 a year
- Part-time
- Remote
- Medicine
- Applied behavior analysis
- Psychiatry
- Flexible schedule
Quick Apply
Maintenance Technician
Thompson Thrift —Saint Augustine, FL
- On call
- High school diploma or GED
- Driver's License
- Apartments
Quick Apply
Senior Software Engineer
Melon Local —Salt Lake City, UT
- $130,000 - $160,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- 1 year
- Paid parental leave
- Paid holidays
Quick Apply
Oregon Licensed Psychiatrist - Peer Reviewer
BHM Healthcare Solutions —Remote
- Part-time
- Remote
- Applied behavior analysis
- Psychiatry
- 5 years
- Flexible schedule
Quick Apply
Maintenance Technician
Thompson Thrift —Phoenix, AZ
- On call
- High school diploma or GED
- Driver's License
- Apartments
Quick Apply
Pediatrician with Neonatology Sub-Specialty Physician Reviewer PRN Remote
BHM Healthcare Solutions —Remote
- Part-time
- Remote
- Medicine
- Doctoral degree
- 5 years
- Flexible schedule
Quick Apply
Commercial Security Account Executive
Johnson Controls —Colonie, NY
- $46,400 - $58,000 a year
- Full-time
- High school diploma or GED
- Business development experience
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Construction Manager, CEI
RK&K —Nashville, TN
- Clean driving record
- Civil engineering
- Construction site
- Paid holidays
- Dental insurance
Quick Apply

I want to receive the latest job alert for Call Reviewer

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Specialists, AI Response Evaluation

mpathic -
Seattle, WA

Quick Apply

Job Details

Part-time
$30 - $40 an hour

Qualifications

Performance dashboards
Confidential information handling
Email customer support
Technical support via phone
Texting/chatbox tools
Phone communication
Spreadsheets
Triage
Coaching
Customer satisfaction tracking
AI tools proficiency
Slack
Gap analysis
De-escalation techniques
Conflict de-escalation
Mid-level
Incident Escalation
Quality assurance experience within IT
Analysis skills
Decision making
Team training
Call monitoring
Customer support
Quality control communication
Red flag analysis
Technical support via email
SaaS
Escalation handling
Model evaluation
Content review

Full Job Description

About mpathic.ai

Keeping the human in AI. mpathic is a trusted leader in advancing quality and safety in AI systems through expert-led evaluation and human data. We partner with leading technology companies to support red teaming, trust & safety, expert annotation, and model evaluation across high-stakes domains.

Our reviewers bring deep expertise in behavioral analysis, conversational design, mental health, and increasingly, financial and enterprise decision-making contexts.

About the Role

mpathic is seeking part-time Customer Support Specialists to support a red-teaming and quality assurance (QA) campaign focused on evaluating AI system behavior in customer-facing interactions.

In this role, you will review AI-generated responses and multi-turn conversations to assess quality, accuracy, tone, and safety—similar to evaluating customer support agents. You will identify issues such as incorrect information, poor customer experience, inappropriate tone, or failure to resolve user needs effectively.

This is not a traditional support role. Instead, it focuses on evaluating AI performance, applying your customer support expertise to assess how well AI systems handle real-world customer interactions.

What You’ll Be Working On

You will help identify, prevent, and characterize risks that emerge when users interact with AI-powered support systems.

Responsibilities may include:

Reviewing AI-generated customer support responses for accuracy, clarity, and helpfulness
Evaluating tone, empathy, and professionalism in customer interactions
Identifying poor support behaviors (e.g., dismissiveness, lack of resolution, incorrect guidance)
Assessing whether AI responses appropriately address customer intent and resolve issues
Evaluating how AI handles frustration, confusion, or escalating user behavior
Identifying gaps in responses, including missing steps, unclear instructions, or lack of follow-through
Detecting overconfident, misleading, or incorrect responses
Evaluating multi-turn conversations for consistency, escalation handling, and resolution quality
Identifying patterns of agreement without problem-solving (e.g., empty empathy or unhelpful reassurance)
Participating in or reviewing red teaming exercises to surface failure modes in support scenarios
Supporting quality assurance (QA) to ensure consistency across evaluations
Documenting edge cases, failure patterns, and customer experience risks
Providing structured written feedback to internal teams
Collaborating with interdisciplinary teams on AI quality, safety, and evaluation frameworks
Maintaining strict confidentiality and quality standards

This role requires strong judgment, attention to detail, and the ability to evaluate nuanced customer interactions.

What We’re Looking For

Successful candidates are detail-oriented, customer-focused, and experienced in evaluating or delivering high-quality support in fast-paced environments.

Professional experience in one or more of the following:

Customer support (chat, email, or phone)
Call centers or contact centers
Technical support or help desk roles
Online support environments (SaaS, e-commerce, fintech, etc.)

Strong understanding of:

High-quality customer experience and service standards
Effective communication in customer-facing interactions
Common support workflows (triaging, troubleshooting, escalation)
How customers interpret and respond to support interactions

Ability to identify:

Poor or incomplete resolutions
Incorrect or misleading information
Inappropriate tone (e.g., robotic, dismissive, overly casual)
Lack of empathy or ineffective de-escalation
Failure to follow support best practices

Strong written communication skills and ability to clearly explain reasoning

Experience with or interest in:

Evaluating conversations or QA for support teams
Working with AI tools, chatbots, or automated systems
Assessing how systems perform under real customer behavior

Comfort with:

Tech tools and platforms (Slack, spreadsheets, dashboards)
Evaluating AI-generated responses (no coding required, but must be tech-comfortable)
Ambiguity, iteration, and feedback-driven workflows

Willingness to:

Sign NDAs and work with sensitive content

Nice to Have (Not Required)

Experience in QA, coaching, or training within support teams
Background in trust & safety or content moderation
Experience with chatbot or AI-assisted support tools
Familiarity with CX metrics (CSAT, QA scoring, resolution rate)
Interest in AI, automation, or improving customer experience systems

Compensation

$30-40/hour, depending on experience and specific project tasks/difficulty

Quick Apply

Refine Your Search

Call Reviewer jobs

Customer Support Specialists, AI Response Evaluation

Student Safety Specialist (Content Reviewer) — Part-Time / On-Call

Group Life Claim Reviewer

Building Housing, and Zoning Plan Reviewer I-IV

Senior Youth Counselor

Environmental Senior Project Manager

Senior Project Manager-Environmental

Licensed Practical Nurse Referral Reviewer

NC Licensed Pain Management Peer Reviewer

Referral Management (Non-Nurse) Reviewer

Referral Management (Non-Nurse) Reviewer

Clinical Therapist

Multi-State Licensed Psychiatrist PRN Remote

Maintenance Technician

Senior Software Engineer

Oregon Licensed Psychiatrist - Peer Reviewer

Maintenance Technician

Pediatrician with Neonatology Sub-Specialty Physician Reviewer PRN Remote

Commercial Security Account Executive

Construction Manager, CEI

I want to receive the latest job alert for Call Reviewer

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected