Top 244 Call Taker Jobs

911 Call Taker (EMD)
CareFlite —Irving, TX
- Overtime
- Background check
- 18 years or older
- Computer literacy
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13d
Call Taker
Maricopa County, AZ —Phoenix, AZ
- $21.00 - $32.75 an hour
- Overtime
- English
- High school diploma or GED
- Typing
Dispatcher/Call Taker
Benjamin Franklin Plumbing of Bethlehem, PA —Bethlehem, PA
- $20 - $26 an hour
- Full-time
- Communication skills
- Entry level
- 401(k)
- Opportunities for advancement
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Public Safety Call-Taker
Arizona Department of Public Safety —Phoenix, AZ
- $43,114.03 - $57,199.17 a year
- Weekends as needed
- High school diploma or GED
- Ability to sit for extended periods
- Typing
Luxury Concierge Specialist, Perigold
Wayfair —Remote
- $22.35 - $24.80 an hour
- Full-time
- Mid-level
- Conflict management
- Communication skills
Part-Time Call Taker
Greater Attleboro Taunton Regional Transit Authority (GATRA) —Taunton, MA
- From $25.28 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Paid time off
- 401(k) matching
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6d
Call Taker
CONFIRE Joint Powers Authority (CA) —Rialto, CA
- $23.70 - $32.51 an hour
- Overtime
- Fingerprint clearance
- Typing
- Entry level
Dispatcher/Customer Service/Call Taker
Abba Medical Transportation —Aberdeen, NJ
- Call employer
- HIPAA
- English
- Mid-level
EMS Dispatcher / Call-Taker
Lynch EMS —Anaheim, CA
- $18 - $24 an hour
- Full-time
- BLS Certification
- High school diploma or GED
- Driver's License
Public Safety Call Taker/Dispatcher Trainee/Dispatcher I
Calvert County Maryland —Maryland
- $22.69 - $30.13 an hour
- Weekends as needed
- 18 years or older
- High school diploma or GED
- Data entry
- Paid holidays
- Health insurance
Call Taker
City of Winter Park —Winter Park, FL
- $17.63 - $24.91 an hour
- Weekends as needed
- Research
- High school diploma or GED
- Computer skills
- AD&D insurance
- Disability insurance
911 Emergency Communications Technician (Call Taker)
City of Durham —Durham, NC
- $46,762 - $72,570 a year
- 12 hour shift
- 18 years or older
- Spanish
- English
- Paid holidays
- Disability insurance
Dispatch call taker (Customer service agent)
ATG Management Services —Tinley Park, IL
- $17 an hour
- Full-time
- Entry level
- Health insurance
- Dental insurance
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911 Call-Taker/Dispatcher - Lateral
City of Eugene —Eugene, OR
- $32.29 - $41.24 an hour
- Weekends as needed
- Pass drug screening
- Mid-level
- 3 years
EMS Call Taker
MedEx Ambulance Service —Skokie, IL
- HIPAA
- English
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Call Taker
Lifecare Medical Transports —Fredericksburg, VA
- CPR Certification
- HIPAA
- Driver's License
Dispatcher
Omega Morgan —Hillsboro, OR
- $60,000 - $120,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
CERTIFIED - 911 Communications Officer Call Taker (Temporary No Benefits)
City of Roanoke, Virginia —Roanoke, VA
- $25 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Driver's License
Call Taker - Malden (Part Time)
CATALDO AMBULANCE SERVICE —Malden, MA
- $23 - $30 an hour
- Part-time
- Background check
- CPR Certification
- Writing skills
Quick Apply
Call Taker
City of Kenner Civil Service Department —Kenner, LA
- $32,500 a year
- Full-time
- In person
- Writing skills
- Typing
- Entry level

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911 Call Taker (EMD)

CareFlite -
Irving, TX

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Job Details

Full-time
13 days ago

Qualifications

Computer operation
Phone communication
Emergency medical dispatch
High school diploma or GED
Typing

Full Job Description

Company Description

CareFlite is a 501(c)(3) nonprofit ambulance service sponsored by Baylor Scott & White Health, JPS Health Network, Methodist Health System, Parkland Health, and Texas Health Resources. CareFlite provides critical medical transport services by helicopter and ground ambulance, as well as non-medical transport services.

We are committed to delivering exceptional patient care, advancing clinical excellence, and supporting the communities we serve through innovative, compassionate care.

Job Description

Position Summary

CareFlite is seeking highly motivated individuals to join our Communications team as a 911 Call Taker (Communications Specialist). In this role, you will serve as the first point of contact for emergency and non-emergency calls, gathering critical information and ensuring timely, accurate communication to support emergency response efforts.

This position offers a pathway for advancement to Dispatcher roles upon demonstrated proficiency.

Key Responsibilities

Answer incoming emergency and non-emergency calls promptly and professionally
Process 911 calls in accordance with IAED (International Academies of Emergency Dispatch) standards
Accurately obtain and enter patient and incident information into Computer-Aided Dispatch (CAD) systems
Support coordination of emergency responses by assisting dispatchers and communicating with field units and partner agencies
Maintain accurate documentation of all air and ground unit activities
Provide professional, courteous communication with patients, families, medical personnel, and team members
Ensure compliance with safety standards, organizational policies, and regulatory requirements
Demonstrate effective time management in a fast-paced, high-demand environment
Participate in ongoing training and quality assurance programs
Perform additional duties as assigned

Work Schedule & Environment

Schedule: Shift work required, including nights, weekends, and holidays
Overtime: May be required during emergencies or staffing shortages
Environment: Fast-paced communications center with frequent interruptions
Requires the ability to manage high call volumes and high-stress situations

Physical & Environmental Requirements

Ability to sit for extended periods while maintaining focus
Ability to multitask while speaking clearly on the phone
Must maintain composure in high-stress, emotionally charged situations
Ability to understand, retain, and apply verbal and written instructions
Work in a fast-paced environment with frequent interruptions

What We’re Looking For

Calm, confident communicators who can think quickly under pressure
Strong attention to detail and accuracy
Team players who collaborate effectively with dispatch and field operations
Individuals committed to safety, professionalism, and patient care
Desire to grow and advance within emergency communications

Why Join CareFlite?

Opportunity to make a real impact in emergency response and patient care
Clear career advancement pathway to Dispatcher roles
Supportive team environment with ongoing training and development
Mission-driven organization serving communities across North Texas

The selected candidate's anticipated start date will be on or around August 31

Qualifications

Minimum Qualifications

Must be 18 years of age or older
High school diploma or equivalent
Strong verbal communication, interpersonal, and active listening skills
Ability to multitask and remain composed under pressure
Basic computer proficiency and ability to learn new systems

Required Certifications

Must obtain Emergency Medical Dispatcher (EMD) certification within 3 months of hire
Must successfully pass required testing (including critical exam and typing requirement: 30 WPM minimum)
Must pass background check, drug screening, and required pre-employment testing

Preferred Qualifications

EMT certification
Knowledge of medical terminology
Experience with CAD systems (Logis IDS preferred)
Familiarity with:
- Priority Dispatch / ProQA
- Vesta 911 phone systems
- ANI/ALI mapping or RapidSOS
- Harris radio systems
Knowledge of local geography, including healthcare facilities in the service area

Additional Information

All your information will be kept confidential according to EEO guidelines. The statements contained in this position description reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered a detailed description of all the work requirements that may be inherent in the position.

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