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Cast Crew Member

Titanic Pigeon Forge
Pigeon Forge, TN

Quick Apply

Job Details

Full-time

Qualifications

Visitor query response
Passenger loading and unloading procedures
Handling customer inquiries
Greeting customers
Public speaking
Answering guest questions
Conducting guided tours
Experience working with children
Cultural guided visit experience
Passenger assistance
Computer skills
Guest rapport building
Entry level
Under 1 year

Full Job Description

TITANIC IS A DRUG FREE WORKPLACE AND AN EQUAL OPPORTUNITY EMPLOYER.

POSITION SUMMARY

Engage and assist guests as they explore our museum and its amazing collection of artifacts. Desire to exceed guest service expectations and knowledge of Titanic's boarding passes and artifacts is vital.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

Crew members must be able to work a varied schedule - days, evenings, weekends, holidays
Greet and direct passengers, coaches, tours and buses.
Enhance guest experience by forming a connection with guest boarding passes and its history of an actual Titanic passenger crew.
Provide guest assistance throughout museum tour by answering questions regarding our artifacts and introducing Titanic trivia unheard of by the general public.
Assist with special events held at the museum and other locations as deemed by management.
Perform opening and closing duties.
Aptitude to quickly familiarize yourself with Titanic's history, her passengers and our museum.
Provide passengers with first class guest service.
Create a happy, respectful and courteous environment.
Ability to communicate well, interact and enjoy children.
Assist with maintaining your designated area.
Willingness to adapt to an ever-changing environment.
Availability to work varied shifts including evenings, weekends, and holiday.

SKILLSABILITIES

Education: Less than high school education

Experience:

6 plus months of experience in public speaking
6 plus months of experience in customer service

Customer Service Computer Skills: Aptitude for learning company based software.

Other Physical Requirements

Must be able to stand for long periods of time

WORK ENVIRONMENT

May have some exposure to outside climates for extended periods of time.

Quick Apply

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